TD Bank Centre St, Newton

Horrible customer service. I came to withdraw money and they said they had technical difficulties which will take 10-15 mins to fix. I was waiting for over 45 mins in the car and no one called so I left. Finally, when they called and I said I will arrive in 20 mins right before closing at 4.35 pm. In order to speed up the process I asked to prepare $7000 in advance with no marks on them because I was traveling to Europe and my country discounts American dollars with marks on them. They refused to prepare money for me in advance even though I wasted over 2 hours on them. Bank of America and Santander never refused my request like that. I am waiting for 30 mins already while they are still trying to give me my money because they can’t get cash out. They are having technical problems again. I am flying to Europe tomorrow and all other banks are closed. It is 5.10pm. Update: the manager finally gave me $7000 but there were marks on them. I asked for his name and he refused to give it to me and demanded me to leave. He became very rude and hostile. This is his picture. Also, the manager lied that he saw me before but it was my first time in this branch. Also, he refused to update my address.

I create an account here. Use my card once. Get locked out of my account. So I’m required to at work, stop by because they refuse to tell me what’s going on on for 40 minutes to supposedly unlock it. All they do is call their own customer support. They got my social wrong. They say it will be lifted in an hour or so. Here I am 2 days later with zero access to my account or any information on what is happening or why. Also every single time I call they make me answer a bunch of questions and completely forget who I am or my issue. I have now been unable to buy or order food and expenses because I travel around for work as a contractor. Go to a different branch.

Terrible customer service. I have been a TD bank customer for 9 years and I have not seen this bad customer service Before. They told us that we can visit the bank by appointment only. Gave us a 12pm appointment. Made us wait for 45 mins but did not let us in and after 45 mins when we pressed for how much longer told us it will take another hour. Worst there were no apologies for loss of time. Really disappointed..

Several years ago I opened an account there. The people were nice and friendly. In the last couple of years things changed a great deal. The people are cold and indifferent. The customer service is poor.

Avoid. Horrible customer Service. Nobody cares and indifferent attitude. 3rd world service levels.

AVOID this branch at all costs!! Horrible customer service! I didn’t know it was possible to be indirectly accused of fraud on your own account? Even after showing ID to prove that it was my account... manger and teller were very rude, whispering to each other and talking to another customers as I’m standing there confused to why a withdrawal from my own account is taking longer than it usually does.

Terrible attitude and terrible customer service from the assistant branch manager. As soon as we sat down, she could not have been more unwelcoming and unhelpful. Avoid this branch if you can. The Acton branch is much better.

Should have read the reviews of this branch before going in. Long story short, I went in to set up something for my account that I was told could ONLY be done in person, just to be told by both managers that they were too busy and they’d call me back in an hour. SIX HOURS LATER I call back because they haven’t, am hung up on by the manager, and when I reconnect he tells me I need to come to the bank to MAKE A PHONE CALL to some other office. What a bunch of clowns. I’ll be going back to a different branch, this time to close the account.

Definitely worst bank I have ever dealt with. They are not willing to help

It's nice that they're open on Sunday, but service is slow.