TD Bank NJ, Trenton

I became a TD Bank, Robbinsville customer when the branch opened in (1997?). I was extremely happy with the convenience and ease of banking with them. The TD staff at Robbinsville was knowledgeable, professional, efficient and consistently attentive and greeted all their customers warmly. Over the many years as a customer they became like family members to me. Brenda Havens and Trish have always and still remain the most outstanding TD employees in my opinion. They always go the extra mile to help straighten out a problem efficiently and satisfactorily. And then things changed. It began gradually, the familiar faces started disappearing one by one and then seemingly suddenly everyone was gone from Robbinsville. From that point on the Robbinsville branch went downhill at a rapid rate. There is no diversity in the employees anymore, and the employees that do work there definitely do not exhibit a culture of “we’re your neighborhood bank”. I seriously considered moving my accounts to a different bank, but I learned that Brenda had transferred to the Quakerbridge branch. While the Quakerbridge branch is not as geographically convenient, it’s more than worth the small inconvenience to be able to do business with TD employees who make you feel welcomed and your business appreciated. The Robbinsville branch became sterile and cold. In addition, the Robbinsville branch has not run as efficiently with the all-new staff. The ATM is FREQUENTLY out of service and the number of “Lobby Closed” signs and locked doors during COVID-19 were very excessive in number.

I always have a positive experience at this location. If you lose your debit card they print you one immediately unlike other banks where you have to wait for it to come in the mail.

Recently visited this branch for new account opening. Great experience overall and had awesome experience interacting with staffs there - professional, knowledgable and very customer focussed. With all modern technologies around us, we hardly visit branch these days but this experience and such a focussed service was amazing!. A big shout out to Shafia, Trish and Branch manager Sadaf. Great team out there..

This branch the best. Brenda is excellent and so are the others. Everyone is efficient and friendly. They try very hard to give the best service possible. Their hours are long and convenient and they also have the coin counter for their customers. What more could you ask for? Great Bank

Truly don’t recommend. Inaccurate, delayed and unclear responses. The team has a lack of professionalism, specifically when it comes to transactions, account closures and telephone and online information. THE AMOUNT OF STRESS, TIME AND MONEY I’VE WASTED WITH TD BANK SIMPLY BECAUSE THEY ARE UNABLE TO COMMUNICATE PROPERLY IS INCREDIBLE. Never again TD. Simply the most inconvenient.

This is the worst td bank I’ve ever been to. If you wanna go to a “ convenient“ Bank go to the one in Mercerville. The one in Robbinsville is the most inconsistent and troublesome bank I’ve ever been to. They asked for my ID which is coming in the mail because of Covid. I’m trying to reset my pin because my car keeps getting declined and she says that it’s working perfectly fine. But I can’t do it without my ID. My question is how did I get this new debit card at another TD bank without my ID. Every time I go to the TD Bank I wait over 20 minutes and he usually ends with we can’t do anything to help you. I wish I can give them one star for as many problems as I’ve had with this specific bank. I urge everyone Do not come here. FOLLOW UP There’s a Lady with an BRITISH ACCENT that works there and I was having OVERDRAFT ISSUES. Fun fact TD BANK PAID over 100 MILLION DOLLARS in FAULTY OVERDRAFT FEES. A couple months ago to their customers. This lady didn’t even say bye she just left and I was “taken care of”. When I got charged multiple overdraft fees and she could only take care of one. VERY UNPROFESSIONAL. Out of the 6 I was charged the GERAD over the phone was able to get me back 4 of those payments, 4/6. “ The most convenient bank“ isn't very convenient. GO TO BANK OF AMERICA.

We love TD Bank, friendly staff as well however the drive through wait line is EXTREMELY long. The wait time is a minimum of 15 minutes everytime I go. Maybe close some of the drive through lanes or perhaps add another teller? Just a suggestion to move things along.

This place is always understaffed! No such thing as walk in service …. They always tell me to make an appointment for any service outside depositing checks. Previously when ive made appointments I was turned away due to issues with staffing. There’s nothing convenient about this branch.

I very much miss this bank/branch, sadly, they have no locations i Virginia. My husband and I were long time customers. You don't realize what great service is, until you no longer have it. I miss everyone there, Patty, Christian, Trish, and Brenda and whomever I've forgotton. They are all HARD WORKING good people. HI guys !!!! If you read this !!!! Be well in this terrible time. Cindy and Jim Wilbert

I’m genuinely shocked at some of these reviews. Everyone in here is so friendly and I was treated so kindly even when I walked in 2 minutes before closed. The manager is such a sweetheart and so is all of her staff!!