TD Bank US, Bridgewater Township

I think this was my first less than ideal experience at TD Bank. I went in to cash a check and get a blank check. Told the teller that and they went to work. They hand me a deposit slip and about to go about their day. I said I wanted to cash the check and get a blank check. They laughed, gave a nonsense apology, told me I can withdraw here or at the ATM and proceeded with the blank check I originally requested. It was complicated. My recommendation when working with a customer stop typing and actually listen.

It was my first time visiting the ATM at that location, my money got stuck and I didn’t get credit for it. I called the 1800 number and they couldn’t help me. I called the branch the next day, and Donna was fabulous, she helped me and she was so polite, im not their branch customer, but she surely made sure to follow up with me, and she updated me after the branch credit my account. Some people can make a difference. Thank you for your service Donna.

They are just so nice here, like great you coming in kind of nice. They are super nice at my TD by home too. This TD is by my school and is just super convenient for me. Also they have ample parking, the building is huge and beautiful, and always enough staff (I have never ever waited).

Management is very nice. Tellers are always helpful. Only complaint, no drive up atm.

First time with human interaction since COVID.

The worst service ever experienced. A simple task turned into a racial profiling. I was simple cashing my paycheck coming back my son 4H meeting and thought since that this bank was near I would simply cash it here. Handed my ID and check thought simple enough. NO. The person replied if I knew my account number because my name Torres was common. So I Handed in my debit card. Apparently the card wasn't sufficient enough. Not only I identify myself also proofed myself that I have an account with the bank. It should have been enough to cash a paycheck but the person wanted my Social Security. I declined. I respectfully asked for everything back and said I didn't think I'll have a hard time just to cash a check. I'll go to the bank in Bridgewater. With a smug look on that person face and said I wasn't giving you a hard time but you can to the lobby and cash your check. I replied, No thank you.

Great customer service but ATM usually breaks down often. Plus when compared to Chase, there's no choice of bill denominations nor tap and withdraw using smart phone. TD Bank can do better.

I feel like a King walking into this TD Bank. The staff greets you before you step inside! The service is superb. Very welcoming!

Unhelpful manager I have been a Td bank customer for years and this is the worst service have ever gotten

Excellent service there, probability because it is a head regional headquarters.