TD Bank Prospect Park, Brooklyn

I had the best experience at this branch, I was assisted by Marcus, Jaysson, and Jackie and they truly care about the customer experience. Thank you so much for all your help.

5 stars to the drive-thru teller. She was kind and helpful. Have to take off 2 stars because of the bank's inconsistent business hours.

It's not an emotional review. Staff in this branch is very slow and incompetent. They don't know how to use cash counting machines, don't know how to count properly with hands as well as how to use computer. Simple operation took 40 minutes not counting the waiting.

Terrible customer service at this branch. I've given them so many chances over the years. Never changes. Bonus: the TD banking app is a decade behind all the other banking apps with antiquated "security and features". Good grief. Double bonus: I tried opening a safe deposit box a couple years ago (same management as now) and after 30 minutes of filling out forms and looking for/assuring me they had boxes available - they couldn't find the key. Ridiculous. Triple bonus - their ATM frequently only distributes $50's - not $20's. I started using them when they were a Commerce Bank - before they were acquired by TD and they had a change counting machine in the lobby. After they converted to TD they kept the machine though it was rarely in operating order. Now it's gone. Finally, as is typical of many banks - you frequently find yourself standing in line for long periods of time with 3 or 4 employees behind the counter not interacting with any customers.

I've always been treated with courtesy here. Sometimes there's a bit of a line at the teller counter, and sometimes a bit of a wait to see a rep for the safe deposit box, but never more than about 10 min.

I dont feel the need to review many things, services, etc. But I read some of the comments from others and I feel the need to now. Awful customer service, they do profile, and the one guy who used to respectably help me, I don't see anymore. I guess they're mad they can't simply take money from me anymore, anyway, I dread going into this establishment unless it's too withdraw my money and even then the ATMs are constantly having issues.

This store employee disrespected their customers, today I went to this bank to ask questions about why they accepted my issue cheque before the date. They do not respond to me nicely. They tell me it's my fault, why I gave my cheque in advance to the people. They told me I should give my cheque that day on which date I write my cheque. they said it's my fault, I gave people an advance cheque. They talk with so badly. When I want to talk to the manager then she comes and she also blames me. she told me the same thing which is I wrote before. after that she told me to leave the bank.

Needed a medallion stamp for my uncles estate, they were professional, personable and helpful. TD bank is the leader in customer service, always. This is where you should do all your banking. The Park Slope 5th Ave Branch is equally helpful. It does mean something when a bank is there for you when you need them.

Waited over 10 min at the drive through while teller was laughing and talking with another customer. Another 10 minutes goes by and the Teller proceeds to tell me I cannot withdraw the full amount because it was still pending but I can withdraw it from an ATM... already being lied to. So I asked the teller for a much smaller amount. I log into my app and Shows I have way more available then I asked for. Asked the teller to tell him how much I can withdraw. No reponse. Sends backs the carrier with my second request. And doesn’t say a word. No good night. No sorry I couldn’t help you. No explanation at all. Dead silence. Wasted 30 minutes of the day that was already ending. To be denied with no explanation. Very... Convenient. I don’t care if it’s closing. I worked in retail for 15 years. You don’t rush the customer or give less service because you want to go home. Meanwhile Called customer service. Customer service told me the full amount was available to withdraw. Drove 20 minutes barely making it before closing to the next branch. Parked, withdrew, and got back in my car in less then 10 minutes. Now there’s customer service and convenience.

I cannot fathom how this location continues to serve patrons the way that they do. Initially I was impressed by the hours and small lines on a Saturday morning. Unfortunately, the moment I walked in, I could not overlook the dirty, fingerprint laden cabinets and incompetent counter clerks. I refuse to go into detail on the exact situation I was put in by two of the employees here but you better believe when I contacted their corporate customer service, they were just as shocked as I was at the immature and completely wrong behaviour I encountered. I seldom leave poor reviews, this experience warranted the occasion. I can not blame TD bank as a whole for the one location as my previous experience with a midtown location was pleasant from beginning to end. Avoid this local if you can.

WORST SERVICE EVER! I created an account online during covid because I was starting part of job again. They held up my money because my ID expired and then had the nerve to want to close my account once I got my updated ID. I want all my money and this account close right now. I never got treated like this from any other bank.