TD Bank Pond St, Ashland

They require you to provide your pin VERBALLY or in WRITTING to get a cash advance!!! That's not secure and they should be ashamed!!! They deserve no stars!!!

The customer service I got from this branch is exceptional. VP - manager Claudia Garlett was an absolute angel with patiently listening to my issues and going out of her way to resolve it. I really really appreciated her service and I am still a customer due to Claudia.

This bank is the worst, and I bank at BoA too! My wife and I went to these people in good faith looking for a loan to consolidate our credit cards. We were helped by a guy named David, who made it sound like everything was easy and perfect and would be handled in no time! We opened a checking account with them, signed up for the loan, and David said we'd hear from them by Monday (we went in on a Friday). Monday comes, nothing. Tuesday, Wednesday, Thursday, nothing. My wife calls the bank in the mean time, and they tell her that they haven't heard from the underwriters yet. On Friday she calls again and they tell us that we can't get the loan, because we have to be a customer for at least 30 days, which is something this David fellow (an employee who's supposed to be selling these things) apparently didn't know. Naturally we're furious as the bank has already checked our credit (for no reason, which just hurts our credit scores). David tells us he'll try to get an exemption for us and that he'll call us on Monday. Monday comes, guess what? No call (Monday was apparently David's day off... "why the hell did he tell you he'd call you on Monday, then?" you might ask.). Tuesday comes, and David pretty much tells us to go pound sand. We then speak with the assistant manager of the branch, who again, pretty much tells us to go pound sand. Apparently David doesn't need to know the 30 day rule, because the underwriters are the ones supposed to know, even though the bank salesmen are the ones pushing it. It's ridiculous. On Wednesday the assistant manager told us they wouldn't grant us the exception and that if we waited the 30 days, they'd check our credit again. That's it, that's what they call customer service, lying to us and not caring about making anything right. "Bank human" is their motto, which is utter trash. AVOID THIS BANK LIKE THE PLAGUE.

They failed to properly process paperwork and then didn't alert us that it was not done. Now, we are responsible for fees which would have been avoided.

Will not let customers in store drive through service takes FOREVER

My wife and I have belonged to this bank almost 13 years. We've had problems come up, but all were resolved to our satisfaction. We dealt with the Milford branch until recently(we moved). We now go to Ashland. Don't know the people there. Still a good bank.

If I could give a rating of ‘0’ I would! I had a truly abysmal experience that occurred at the Ashland, MA location. My husband and I went to this branch to discuss the possibility of opening a personal loan. The sales rep told us that we qualified for the loan at a competitive rate. We decided to move forward with the loan, and we also opened a checking account to make payments for loan. We were told that we would hear back the following Monday or Tuesday to finalize the closing. We feel that sales rep presented this to us as if it were a ‘done deal.’ He also did not communicate basic conditions of the loan. This was incredibly misleading based on how this unfolded. I did not receive a call from the sales rep the following week, and instead I had to reach out to him myself at the end of the week. At that point he told me that the underwriter would not approve the loan until after we had been customers for 30 days. This was not explained to us at the start of the process, and the sales rep said he was unaware of this policy and essentially said there was ‘nothing he could do.’ So, they placed an inquiry on our accounts, which hurts our credit, and denied us the loan. Why are we, the customer, taking the hit from the sales rep’s mistake? If this is the product he is responsible for selling, shouldn’t he be aware of this ‘rule’? I pushed the sales rep to ask the underwriter for an exception given that this was his mistake. I was told I would get a phone call the follow Monday. I did not receive a phone call that Monday, nor that Tuesday. I called the branch on Wednesday and escalated this matter to the assistant manager. She informed me that underwriting would not agree to an exception, despite the fact that this was the sales rep’s error. She also told me that the inquiries would not be removed and that our credit would be pulled AGAIN after the 30 day waiting period. They think it’s acceptable to place a second inquiry???? Furthermore, because this process was dragged out, we incurred additional interest on our credit card because TD bank failed to process the loan in the timeline that was communicated to us. I wrote an email to the assistant manager, manager, and regional manager. Did I receive a response? NO! I tried calling the manager, who also works at the Holliston branch, and requested he call me. Did he? NO! We are absolutely disgusted by the lack of communication on TD bank’s part, the lack of clarity on business practices, the misrepresentation of the loan, the fact that inquiries were placed on our reports, and the complete and utter waste of our time. I highly consider TD Bank rethink its deplorable business practices.

I was very hesitant to go to a bank in the middle of COVID19 pandemic. But they have implemented a SMS/digital queue and managed it well

Branch doesn't open until 9:30 there's always a long line and they take their time (very slow).

Was in the driveup line with 6 cars in front of me and got served within 15 minutes