TD Bank N Main St, West Hartford

Just signed up for an account with this bank not even 2 months ago. All the sudden my card starts to decline and I’m unable to access my money and my account online-therefore I go into the bank to ask what’s going on, the lady looks at me and says she doesn’t know what’s going on but it could be froze bc of multiple things then continues to take my debit card and shred it because she can’t let me keep it. She lets me know she’s getting ahold of marketing and is going to “call me later” so I wait all day and no call so I go back in and talk to her and she said that marketing chose to close my account and is deciding if the money in my account is “actually mine” newsflash the money is mine and it’s the only money I have. So they closed the account shredded my card and I’m left with NO money and that was all the money I had. Never go here.

Try to avoid this branch Every visit nothing but facing unprofessional and unproductive work Closing the account

On more than one occasion, when I have requested "fast cash", which is $60, the ATM here has given me a $50 bill and 2 $5 bills. What is this nonsense? $60 fast cash should be 3 $20!!! I want to go to the ATM for convenience, not to have another PIA errand to change a $50, which can be hard to do. So angry!!!

Very quick and efficent. the inside is very clean and pretty inside. My teller was very nice and respectful. Had coffee and lolipops which was a cute addition. I felt very secure like my money was in safe hands when i talked to the teller.

Went to cash a check they didn’t wanna cash it. Went down the street had no issues at all

Tried to deposit a bank check that was written out to me and was denied. I went to another location and it was deposited no problem. People wonder why companies need diversity training and why I have not responded to attempts from their small business specialists to sell me more services. The experience between the two locations was like night and day.

Check everything you do with these people. And then double check. I opened a small account to facilitate some international travel since my regular bank doesn't do ForEx. The branch "bait and switched" me from a low minimum ($100) no fee account to an account that charged a monthly fee. I went to transfer money to a teen's cash card and was stunned that my balance had fallen so low. I had to see the branch manager in person and was essentially told "Too bad, your fault for not catching it sooner" Terrible customer service. They essentially stole about $60 from me for no good reason other than I trusted them to enroll me in the product they said they would enroll me in.

This is thee worst TD bank that I’ve even been to. I was looking for the outside ATM because I’m not from the area and one of the employees came out to help a lady in her car. I approached the lady to ask her where the outside ATM was. Before I could ask the question, the employee barked “We’re closed. You cannot come inside”. I responded to her saying that I was looking for the ATM to deposit money, and she impatiently said it’s around the corner. I don’t appreciate the way that she dismissed me and acted as if I was doing something wrong.

Incredibly kind Omi was a dream to work with. I asked what the TD stands for:Toronto Dominion! Of course... Named after one of the kindest cities on the planet. Iam thrilled to have found this bank!

Miss it, Love it, Going back to it..... Time to bank amongst the regulars again. I will never leave you guys again! However maintenance fees are increasingly high.