TD Bank W Merrick Rd, Valley Stream

I spent over an hour here just to get notarized, unfortunately USPS closed for the day . The customer care attendant was leaving one by one as soon as they finish with each clients . People working here looks mean to visitors, employees on the phone . I guess they don’t like their occupation it’s.

I have been sitting here almost a hour. I person was working taking care of a friend for like forty minutes and when she left he left the platform. Now one lady working with like 6 people waiting. This is unacceptable I am really considering taking all my money out of this bank. The lady that finally helped me never gave me her name and wasn't very pleasant.

The lack of professionalism in this branch is stunning. Banks in some third world countries are more professional. Only two windows are operating and the representative in one of them left the window three times during my stay there, only God knows where he went. They are so careless and the line is literally out the door and no one seems to care or sipped up the process. They don't even have the courtesy to call on the next client. Will be closing this account soon.

I use to go there often. In past there customer service was very good but since the management changed there customer service truns out to be really bad. Specially the lady named Rhonda!!! Really bad customer service...

5 star rating is for Melissa Cunha (Vice President & Store Manager) - She was able to assist me and provide me with a solution that no other TD Bank employee (customer service via phone) was unable to provide. She worked in a manner that was professional and efficient.

Bad customer service, always very long wait, I was just at this branch, signed in and was waiting for 20 mins , two females walked in straight to the back, did not even signed in and the Indian girl in the back help them out. I walk up and tell her I was waiting and that they just walked in, he respond was she didn't see me obviously because she's too lazy to get up and check the sign in log. Unbelievable, this branch is, this is why I always drive to the Hewitt Branch. Avoid this branch at all cost.

Been over half an hour already. Line has not moved, and afraid to even attempt to go inside to see what that wait time is like really. Why have a drive thru service that never works.

Today I went to make a deposit. There was just one person on line before me. However I waited 20 minutes on line before the only oneI teller working could help me!! Service in this branch is TERRIBLE!! no manager available. I called to complain, nobody answers the phone. Don't put your money here. I'm closing my two accounts. Disgraceful

Worst branch award. Is there a reason this branch can’t open their doors promptly? It’s 8:33 and I’m outside in the rain. Then the doors are unlocked but the staff doesn’t invite us in. We were like “I guess they’re open now!” It’s 8:37 and there’s only one teller… why???? Not to mention their atm machines are alllllways down.

Bad service first time I came had to wait 3hrs excused it due to Covid situation. But girl messed on drivers info. Then I had to comeback at show her my driver ID # then a week later she says my Ssn # didn’t match now I put up all my papers and misplace my ssn card doesn’t now I had to wait for weeks for my new card due to Covid now I come back to bank and the assistant manager that called and sent emails several times doesn’t want to just take my card and fix it she told me to wait for representatives but now she calls a meeting and they are in a meeting for over an hour. While people are waiting for service. Meetings should be held before bank opens. I waited 2 hrs just to give my ssn card that took 5 min. Unreal worst bank ever.

This bank is awfully slow and inefficient. It's always crowded with people waiting at the drive thru. It seems they have one person working the drive thru hence why service is always bad.