TD Bank E Main St, Rock Hill

This is an amazing branch. Every time I come to this bank, I am treated like family and provided exceptional service. This branch is why I have been with TD Bank for over ten years. I sincerely appreciate all of the staff, in particular, a big thank you to Pamela, who went above and beyond to help my Father and me. Pamela has always gone the extra mile to help me for the past several years.

Yesterday, at this branch I deposited some money at the drive through. I counted twice prior to going there, but when I was done depositing, it was short 180. I went inside the branch to talk to the manager, Dean Cutshall, about this, and he was being very rude and impatient, and tells me to call the police. I'm willing to take it that I may have made a mistake in counting the bills, not likely, but I can take that. But his attitude is way to rude and non helpful. I like everything about this bank, but he's just too rude.

Excellent customer service. Gentleman that helped me on the phone was above and beyond. This location never disappoints. I called a different location in SC, first, that I visited last, and I got nobody, just ringing and ringing. I called here, knowing I would have my request taken care of with no worries. Sorry I didn't get his name, but you are awesome. Thanks for always being 100%!

I’m currently working with TD Bank on a mortgage and trying to get updated is nearly impossible. Also when they ask for info and you give it, it takes them over a week to tell you it wasn’t in the correct format and you need to resubmit. This is the worst experience for a mortgage that I’ve ever had.