TD Bank Glen Head Rd, Glen Head

TD Bank representatives don't know how to do the job. They don't know how escrow account works and charge the maintenance on it. The communication between the branch and their main office / online support is very poor. The account never gets open correctly and after 10 errors they go through the same errors again. They send the statements by mail when it is confidential information and the account is paperless. The entire process from opening the account, maintenance, statements, customer support, everything is poorly organized. Would never recommend this bank. UPDATES. I called 800 number for customer support on the same issue that the branch cannot handle. The rep transferred the call where nobody is picking up. Customer care is not their priority. TD BANK IS NOT THE BANK YOU WOULD LIKE TO DEAL WITH!

Always blaming the pandemic just like every one else for it's shortcomings. They no longer have a notary available on site for the foreseeable future. Not very convenient. Always understaffed with the pandemic to blame. Cell service not always available at this location. Often must travel to Syosset which is well staffed and actually Convenient unless you live in Glen Cove, Glen Head or Sea Cliff.

A bank that doesn't feel like a typical bank. Like the slogan says "bank human". From the time you walk in, you are greeted by at least 2 employees if not more. Plus, have you ever seen a bank with a bathroom before? I haven't. The safe deposit box area is nice and there is a private room. There seems to be a turn-around of officers, but they all have been nice. The extended hours are also nice, especially on Thursday and Friday. Plus, they are open on Sundays.

They need more than one Atm, many times It’s not working. ATleast have a drive through atm. Other than that a good bank . 👍

I’ve traveled from Merrick to work with Anthony again! He is amazing and one of the best reasons to work with td bank

I went in asking about the signature guarantee service. This branch didn't have it, which was fine. But they provided zero information to guide me forward. The lack of knowledge and the "I couldn't care less about you" attitude really bothered me. I then called the Port Washington branch. Even though they didn't have it onsite, they were able to right away point me to the branch that does offer it. What a huge difference.

If I could give td bank zero stars I would ! I had a issue where someone hacked into my Apple ID and took money out of my account ! Before the money left my account told them it was fraud they still sent it out! Then made a dispute claim and has been nothing but a fight trying to get my Money ! DO NOT OPEN AN ACCOUNT WITH THEM ! You will regret it.

There is no bank employee like Anthony. This location is fortunate to have him and I plan on always being loyal to TD Bank as long as Anthony is part of their team!

Terrible customer service. Refused to assist because it’s “too close to closing time” - disgusting. What happened to “we’re happy to help!”

Very friendly people. Got to me very quickly.