TCU Lincoln Way, South Bend

Hi, Jonathan. We completely understand your frustration and have shared your feedback with members of the Management Team. Thank you for your candidness. Have a great weekend!

Hi, Mitchell. I needed to do a little research before I responded, so my apologies for the delay. According to our records, the fees associated with these attempted transactions were refunded as soon as they were reviewed by our team. The two charges occurred because the company involved in the transactions had inaccurate information for the specific account from which they were attempting to transfer. The company apparently tried to make the transfer twice and it was denied both times. For security reasons, we are not allowed to alter incoming electronic transfer requests. If you have not contacted the company to update/correct your account information, we strongly encourage you to do so. To your other point, TCU manages members' assets with their best interest in mind while providing quality loan products to meet member demands. The fractional reserve banking rate to which you refer is a standard practice among financial institutions and was in no way related to the account transfer issue you experienced. Thank you!

Hello, Max. It's clear you've had a frustrating experience. Please be assured I will pass along your comments to members of our Leadership Team. Without knowing more about where the funds that are deposited in your account are coming from, I can't speak as to why there would be such a delay in their arrival. But we always strive to be available to our members when there's a problem. Our branch hours are consistent with other financial institutions, our lobbies are now fully open (with mask and social distancing protocols in place) and our Member Services team is available via online chat and by phone at (800) 552-4745 from 7 am to 7 pm weekdays and 8 am to 1 pm on Saturdays. Thank you.