Talus Pay Park Central Dr, Dallas

Always great customer service with knowledgeable friendly folks. And I have never had to hold for a long amount of time before reaching someone. Priscilla was great on this last call. Very professional! And the fees are very competitive and do not tend to increase without notice over time in hopes the customer doesn't realize it. Highly recommend Talus.

I had the best customer service today.. I had to call Talus for a problem I was having.. Being rather grumpy about having to make the call. I was soon laughing with Priscilla Beck the lady on the other end of the phone. She turned my not great situation to a pleasant and great customers service experience.. She was friendly and efficient.. Took care of everything I needed help with. It took some figuring out..but she was patient with my questions ... I was going over buisness tax issues.. Never a fun ordeal.. but thanks to Priscilla. My day got a little better..

I had a problem with my credit card machine and I was connected with Paul Barela. I cannot say enough good things about Paul. He took the time to try to assist with finding a solution to the problem and was able to get a new machine to me the next business day. Paul really went the extra mile with his customer service and followed up with me a few times to make sure the problem was resolved. Paul was very helpful & professional. Thanks Paul!

Called Talus for a change of address and was connected with the most kind and understanding representative. She was able to answer my questions, resolve my current issue and offered a new money saving plan. Thank you Priscilla!

As a new user of TalusPay, I needed assistance with several different set up and access items. Priscilla Becks, a core support agent, was the most friendly and knowledgeable customer support person I have ever worked with and set TalusPay miles apart from other companies I have worked with in the past! Thanks, Priscilla!

I called Talus yesterday to see if there was a way to reduce my fee .I almost never get such good customer service ,Laketia answered right away and was able to get my monthly fee greatly reduced and a credit for the last 2 months .I,m very satisfied .

The lady who answered my call was very perky, helpful and stayed on the phone till the very end to make sure I filled out the papers correctly the first time. Service has always been great since we got it set up and everything situated correctly.

Very helpful and friendly customer service. Priscilla B provided the help I needed very quickly. I hope to get her the next time I have to call, which is very rare.

Brian was a great help to us today. Very knowledgeable of the product we needed and helped me in a timely manner. Thanks so much!

I called today to cancel my very long standing merchant account that was held with Talus Pay. The phone staff or customer service was very friendly and helpful. I was transferred to a very professional account manager for the client services group. Brian Thompson was also very professional, understanding and helpful. He not only took care of my issue or concern he did it in a friendly and upstanding way. As any service provider would do he still very politely offered me another option besides closing my account but I just needed to close it. Again Brian Thompson was extremely helpful and seemed very educated or knowledgeable in his line of business. Thank you for you help

My representative was very nice offered other services to save me money. Thank you for the great service.

I have worked with Talus for over 5 years. Their tech line people are the best! They are universally knowledgeable, friendly, even funny. There is never a long wait for help. I salute Talus Pay for choosing and training their people so well. Thanks!

The Talus Pay Client Services team gave me excellent customer service. Elizabeth Mendoza answered all my questions and personally made sure all my concerns were taken care of. Thank you, Talus Pay!

I do not recognize this company. Never heard of their name before. They started charging my business for monthly fees. When I called them they refused to refund me. They are scammers

20 days that my company requested a refund on the Talus Pay machine and so far my customer has not received his refund on his credit card. Every time a different excuse and they don't solve the problem. NEVER CONTRACT THIS PAYMENT PROCESSING SERVICES COMPANY

Vonda is amazing and very patient, I couldn't get logged into my account and she was able to walk me through it so that i can see where I was messing up . she was kind and very friendly, its not often you get service like this. id rather always go to this lady when having trouble.. its not my first time getting help from her. I recognize the voice as soon as she picks up the phone and the name unforgettable and just like today she always well mannered and helpful.

This company misled us about fees that we got charged for. It took us two weeks to get funded money that should have been in our account the next day, like they promised. Upon calling them, it was hard to get a reasonable response about the time it took to get funded as well as extra fees charged. Gladly took our business elsewhere

So many 5-star reviews from people who have only ever posted 1 review.... very suspect. Yet, most of the 1-star reviews are from people with multiple reviews. I have been using this company since 2008. I cancelled my service nearly 2 years ago - but noticed that I was still being billed a monthly fee. I called last week, and recancelled my account. It must have been accepted this time - they just took $350 out of my bank account, for what? I don't know.....but I'm sure it 'was in the contract'. For 350 bucks - good riddance to you Talus Pay.

Call Tallus Payments for an issue I had and spoke with Vonda and she took care of the issue I had call for was very nice and kind, by the way it is worth to mention that I been with Tallus for more than a decade I don't recall ever a problem perhaps if I did they had the solution don't think twice about Tallus. F. Sanchez

I have been a long time customer. I have never had any problems with my credit card processing. Vickie was so helpful when I spoke to her today. As a customer service expert (28 years) serving customers, I recognize and appreciate quality service. Vickie did an excellent job and I will continue to recommend your services to other business owners.

Brian Thompson does a great job in customer service,

Talus has been very helpful. This time was even better. The man helping our organization was Brian Thompson. He was the best yet. He listened to our concerns and went right to work. He got everything straightened out. He is obviously an asset to your business. Thank you again.

I'm sad to leave! I have been with this company for my credit card transactions for 20+ years and two businesses. Huge shout out to Delano for making the exit so quick and easy. It was a pleasure speaking with him today. I would highly recommend this company to anyone looking for card services because they always have folks like Delano who provide excellent customer support. That's important in these changing times. Thanks.

Deryl was great to work with. Before calling I was afraid I would be on the phone with Tech or waiting for a tech for awhile. Being the only one in the shop with a heavy work order I was reluctant. BUT... he answered before I even heard the first ring and had me updated on what happened and before I knew it, he had a replacement on the way. Thanks again Deryl & Talus Pay!!

We have been working with this company for a few months now. Very please with their product and even more please with their customer service. We did have some miscommunication at the start but due to quick response times and their willingness to to listen everything was resolved in a timely manner. Big shout out goes to Lee Obrien in risk investigations for keeping us safe and on the up and up. Thanks again Talus and keep up the good work!

I recently put our new credit card reader in service and had to call for help. I spoke to Deryl Anderson Sr. and he talked me through how to hook it up and talked me through doing a debit and credit transaction. He also explained how to do refunds and voids. Deryl was very helpful Thank you, Deryl Steve Lendrum Old Berne Mill LLC

My name is Melba k Wiggins owner of Kingdom Connection online book store. I had the most Awesome, Awesome, Awesome experience today with Ms. Priscilla Becks. She was very helpful and accurate in helping me with the issue I was having. I consider Ms. Becks to be a professional customer service rep that is appointed to speak and help Talus Pay Customers.

Thank you Elizabeth for speaking with me today. We have been a client with your company for over 10 years now. I appreciate you and your company always wanting to make sure we are taken care of when we call with a question. We are very impressed that you have some of the best customer service and rates in the industry. That is so uncommon now days for small business to have such a great resource.

Ashleyalis Lewis was really helpful in the getting the information we needed to solve a problem. She responded very quickly and seemed to really care about the problem we were having.

Talus has been a part of my business for many years. They make sure I have ease in receiving my income. The representative that assisted me on the phone yesterday, assured me swiftly that my account was okay, and I breathed easier. All of your customer support is supreme!

Vonda was fantastic she was able to talk me through the problem that I was having with my machine. And then she was able to show me on my computer how to find my answers to several of my questions that I had. She understood my level of technology and took the time to make sure that I was back up and going with the knowledge that I need to settle my books every night. Thank you Customer Service for being patient with me! Classic Stitch, Miamisburg OHIO

I had an invitation to change credit card companies that quirked my interest because the rates and fees were less. I felt it was only right to give these numbers to Talus as they have been doing a good job for us for many years. I talked to Delano Patterson to see if he could meet the other company prices. He went above what I had hoped for and was able to lower my rates and fees. My new price is even better then the quote I received from your competitor. Thank you, I really really appreciate it.

Having been a customer of Talus Pay for many years I called Customer Service to see about removing the $350.00 Early Cancellation Fee on my Account Contract, in the event my company would close prior to my contract ending. I had the pleasure of speaking with VONDA and could not be happier with her willingness to be of service. After explaining my situation VONDA was able to change my account to a month to month agreement with no additional monthly charges to my account and no longer having any Early Cancellation Fee. I look forward to remaining a customer for years to come, however in the event now, my company would close sooner than expected there would be no need to worry about any Early Cancellation Fee. Thank You, VONDA! It was a pleasure speaking with someone as upbeat, friendly, understanding and helpful as yourself. You rock customer service!! Riverside Press, Steve

When calling Talus you never have more than a 2 minute wait time to speak to a customer service rep. You just don't find that anymore. I called today and spoke with Laketia Reynolds. It's always nice when you have someone so pleasant and helpful. This is why I have never change my service. Talus Pay is the best.

They constantly charge the account even though on our signed contract we are not supposed to get the fees that they charge every month. I have to literally call every single month just to get the fees refunded that they are not even supposed to be charging me and they always say they will get it updated and never do. Absolutely terrible company. Find anyone else, they will be better and not charge you fees that aren't supposed to be there.

All associates have been very friendly and helpful each time I've had to call for assistants in different areas of technical needs. They were especially helpful and patient with me a first time user is surpassed by none.

First off, let me start by saying I was going to cancel Talus Pay and go with someone else after some frustrations I have had. Out of everyone I have talked to (there have been plenty) Ashleyalis Lewis went out of her way to make sure I understood what was going on and walking me through everything step by step. She made sure I was in touch with the right people and called me back every time she said she was going to. Make sure to keep this one on your team. If not for her, I wouldn't be a customer. Thank you Ashleyalis. You're a ROCK STAR!

My call was answered within a few rings by a live customer service representative, Brian Thompson, who was able to understand my issue and provide me with the solution I was seeking. He was very courteous and pleasant to work with.

We use Talus pay for our credit card processing. It worked well for our small business. Brian Thompson was great and quick at helping us at customer service.

Great customer service! They helped me with the issues I was having with my payment platform in a few days.

Talus Pay has been my company's credit card company for about 4 years. I like them better than any company we have used in the past. They have very quick phone service for any IT issue we have ever had. I always know someone will answer no matter what time I call and ALWAYS have the answer to a problem. I have never lost a sale because of a terminal issue. Customer service is available 24/7 even on July 4. Michael Chavez walked me through a terminal problem this past 4th (which turned out to be a problem of my own making!) Love the company and the excellent service!

Excellent customer service. Rose Ortega helped me to resolve my issue pretty fast and without complications.

The whole Talus Pay team goes above and beyond for their customers. Any time I have had an issue arise they have taken great care of me and taken care of any issue I have had. Vonda helped me look into some activity on my account and helped clear something up for a mutual customer of ours. Thank you to your whole team!

Worst experience of my life. 15 days that I wait for the money in my account and every hour an unfounded excuse, at the time of selling they said that the money would be in the account the next day. Every hour they ask for different information, they promise that the money would be in the account the next day and I haven't received it until today. I made one of a transaction from another company in the group for and for unjustifiable reasons the money was not paid. That's why I made the refund in the machine on 09/08/21 and they told me that the system could not find the request, they asked to do it again yesterday and the operation appeared in the Settlent Report twice. How was it not found? DO NOT CONTRACT THE SERVICE OF THAT COMPANY.

I've been processing them with for about 10 years. I've had many companies come to do comparisons including my own bank and they all said I was getting a great rate. Recently I called because of covid to see if there's anything we can do to lower rates and they did it right away. Elizabeth was excellent and took care of it in minutes for me. Happy to be able to work with a company that helps out small businesses.

Called about a slamming call I received. All of my questions were answered and I feel much more comfortable. Thank you.

Ashleyalis Lewis was very helpful and very empathetic toward keeping my little store open and going forward..

We have had nothing but great experience with this company! Anytime we have had an issue, it has been handled professionally and happily by their customer service reps! Today was no exception with Mrs. Vonda Lacy! She was not only very helpful, but made my day with her bubbly personality! She actually cared about my satisfaction and getting my problem resolved! I would highly recommend using Talus Pay for your Credit Card Processing needs! Sincerely, Mary Holt

I usually dread calling anywhere for support help. My experience was different this time. Gloria was so helpful and patient with both issues I was having. I needed help to refund a sale on my credit card machine and she walked me through that. I also had not signed on or created an account on the new website for downloading my statements. She walked me through this process and was able to get everything set up and functioning. I was really glad to have her help today.

The days of excellent customer service have long past but occasionally I encounter someone who still believes in taking a genuine interest in their clients and executing their job to the highest degree. In this instance it was Sheryl Young of Talus Pay who took immediate action to answer my questions, review my account and make changes that better suit our companies needs. Truly exceptional and one of the best customer service experiences I've had in a long time.

What an awesome customer case support we received today from Customer Support Representative Priscilla Becks at Talus Pay. Our phone call request to resolve a bank change request was handled very promptly, professionally and with great attitude! People like Priscilla make every day small business management so much easier and enjoyable. Thank you again for your attentiveness and professionalism. She went an extra mile for us and helped authorize my another manager to be able to call and speak about the account and also made the process a breeze.

Very good Service. Gloria always are very helpful and knowledge. She had patience with me with all my questions and explained me everything well. Very professional- Also Delano Patterson who called me few day laters about fees and equipment was helping me very well. Always when I call there I don’t have to wait long, you get answers quickly. So far I am happy with this company. Thank you very much.

I highly value great customer service, and Deryl Anderson, Sr. at Talus really hit it out of the park! He understood my issue, was able to work through a solution, and coordinated updates with me so I could continue to work with him specifically. He then followed up to make sure all was well. THIS is how customer service is supposed to be! I highly recommend Talus Pay and their great support staff!

I had a problem with an American Express charge. Vonda and her team were quick to resolve the issue and get the money in my bank. Vonda is always very kind and helpful. I get great attention to my calls for help. I am very pleased with Talus.

Talus Pay provides a great service to business who us credit Card merchant accounts to process customers credit cards. I would highly recommend Talus Pay for any size business large and small business.

We left talus only for connivence for our office staff. Our new system integrates with our records system. However, in the two and a half years that we had them, I had nothing but exceptional service. Specifically this last time, Ms. Vonda L. went above and beyond to help me solve a problem that was actually FEDEX's fault. They lost the terminal! She was able to get our money refunded to us. She was so kind and efficient! Talus has great employees!

Always a pleasure to talk to Talus employees. They have diligently solved any problems I had with transactions and machines. Will Ore recently confirmed a payment deposit I had questions about. He was polite and professional helping me quickly. Thanks for your excellent customer service.

As President of our company it's a tough decision to switch merchant services but recently switched to Talus Pay. I have to say after Vickie Nash helped us set up our account, we are experiencing great savings. Customer Service is everything and she is great!

During these very stressful times in life , a real hero came to my rescue . Account Manager (Brian Thompson ) on Monday morning after Easter Sunday . He is most professional! He is most kind ! He made me feel very comfortable when sharing my concerns . He took away my worries & handled everything with poise and grace . My hats off to such a wonderful individual. TOTAL ASSET TO HIS EMPLOYER/ EMPLOYMENT. J. K Overman

Talus works very hard behind the scenes to ensure our credit card machine is working well, provides reports, and is ready to assist with any issues that come up. Their response is very timely and professional. In fact, today I had to call on an issue & Jason resolved it in a matter of minutes! Great job.

In the almost 4 years that I've been in business, I've had 4 different credit card merchants but TALUS so far has been the best. I've been with them since January of 2019 and I give them 5 Stars because the equipment performs well, pricing is reasonable and the customer service is excellent. Every time I've ever called TALUS, I was able to get a LIVE person and every representative that I've spoken to has handled everything professionally. Today, I was assisted by Ms. Rose who is very knowledgeable and was able to assist me with my concerns.

The service department at Talus Payment is very accommodating. I spoke with an account manager by the name of Delano, he took the time to explain everything to me so that I could understand the different rates and percentages. I was happy to renew my contract with him.

I have used the same credit card processing service since 2013. It was originally Future Payment Technologies then became Talus Payment. I have referred them many time to other business and have raved about their customer service. I use two POS terminals one in the office and a blue tooth printer when I am at an inspection. People are often amazed by the Woosim printer / reader. I always let them know who my processing company is. Today I could not access the web portal. This is the second time this month I have had a problem accessing the web portal and have been locked out of my account. The problem started when they launch the new web portal. The first time this occurred was a month ago. It was resolved fairly quickly as the CSR knew exactly what I was talking about and said it was a common call. I first call this morning, the CSR I spoke with was very polite and said she would have to forward it on to her supervisor and that I would get an email and a phone call shortly. I later tried to call back about 3 PM because I had not received the call. I was on the phone system for 25 minutes and was disconnected without being helped. I called again at 4:58 and have been on the system for almost an hour. I ask to speak to a supervisor and that was 35 minutes ago. Someone came on the line and said they were still waiting for the supervisor. I told them it was unacceptable and I was in the process of writing a Google review. They put me back on hold. Still waiting. There hold music really is annoying after about 10 minutes. Finally got to speak to the supervisor. She was very polite and apologized for the long wait. Kealey resolved the issue in a matter of minutes and apologized again for the issues I was having with the two portals. When I first started writing this review I clicked the one star. As I wrote the review and after speaking with Keely I am incline to consider the many years of service without incident. I too am a business owner and rely on positive reviews for my business. When considering all the years of service and the exceptional customer service in the past I have to reconsider my entire review.