Synovus Bank Hwy, Conyers

Recently visited this branch to open up a local checking account as all of my personal accounts are back home. Walked in, was met by a lovely Jamaican woman (it's a shame that I've forgotten her name), explained what I was wanting to do and provided very pleasant chit-chat until Jasmyne came and got me. Jasmyne spent a decent chunk of time talking with me, getting to know a little about me as well as what my current banking needs were. It was one of the most pleasant interactions that I've had with a banking professional in a long time. Her focus wasn't on attempting to sell me anything, but truly wanting to learn what I needed/wanted and how Synovus might be able to assist. Although this is still a new account, I'm envisioning that this is the start of a very positive relationship with Synovus. Ms. Mendes, thank you for your impeccable customer service and your purpose driven interaction. I see continued success in EVERYTHING you think, say, do, and touch.

Synovus Branch located at 1981 Hwy 138, Conyers, GA Worst Customer Service Experience Ever! I'm the executor for my father's will and he's been a long time customer of Synovus Bank. He recently passed away and I've been trying to work with his bank to help me manage and oversee his financial matters, both prior to his death and now afterwards, and they have been completely useless. I found it extremely hard to get honest, straight forward answers. Various, strange, outside influences and activities were always happening on my father's account over a period of 3-4 months and no one could ever tell me why. Since I'm not a "banker", I relied completely on the bank's representative to know exactly what to do to position me for success; what legal documents to collect from me, the forms I needed to complete to gain access to my father's account, what access and privileges to grant me on my father's account, etc., etc. In the end, I find out the hard way after my father passed away that I was never formally/properly added to his account. The bank froze/shut-down his account without my authority nor knowledge and never afforded me the courtesy to let me know what was happening and why. Online payments I was trying to make to his mortgage lender were frozen and never processed. When I insisted the bank grant me access to my father's money, which would allow me to pay off any remaining balances and shut down his various personal accounts (i.e. cell phone, yard service, pest control, etc.), the representative told me: "My hands are tied, take it up with the Probate Court when you probate his will!". Need I say anything else about the customer service one can expect to receive from Synovus Bank!? From this day forward, I nor anyone in my family will ever bank with Synovus; I wouldn't trust them with a penny of our money. I'll also steer friends and other relationships within my broader network to stay completely clear of Synovus Bank.

Terrible service Black Teller with Jamaican accent is so very rude..I will never do business in that bank again..

I have not had any bad experiences with the local branch. They are friendly and always call me by name. My issue with Synovus is their fraud department doesn't do their job. When my account was hacked, they act like it's my fault and cancelled my ATM card. Even though the case was closed, and everything has been validated, they still will not give me back my card, making it impossible to pay my bills. They finished their report in 45 days but 6 months later, still no card. Maybe it's time for a new bank.

The old lady there and other young white lady are extremely racist. Everytime I come they always look at me with a attitude just because of what they THINK they know ! Its so frustrating. I am a care giver for my grandmother and every time I come they always give me a hard time about having access to her account . she has Alzheimer's . I do not like this pace. They need to find another job if you are going to have a attitude about what u have no idea about ! I will never visit this bank again !!! Ever!

Great small town experience. None of the hassle like the other mega banks. Management is service oriented and smart. Great place to do business.