Synovus Bank Whittlesey Rd, Columbus

I waited for an hour before it became evident that the ongoing employee tea party was an exponentially higher priority for them than any of that banking nonsense. You're better off burying jars of cash

This is terrible that I go to the drive thru to cash a check written off their bank and they say I have to go inside because I don't have an account with them 🙃 when I get inside they tell me it's a $5 charge to cash the check written off their bank. Sorry can't do it.

Home number to any of the branches is the same. Keep you on the line holding for 15-30 minutes and then can't verify who you are even though you have given them all the security questions they ask for with at least 5 different people at the same branch. It's like they never pass the information on to where it needs to be for the next time you call. Then you have to go to main branch and do it all over again. Just terrible service from certain individuals not all of them.

I have banked with Synovus since I relocated here in 2016. I’ve never had any issues with their service, so they were at the top of my list to get a mortgage. Unfortunately, by the end of the mortgage process I feel like I have been run over by a bunch of used car salesmen. The process that is supposed to take 60 days tops, took 90 days. Those 90 days were nothing but a pain in the *ss. From the very beginning I told the loan officer exactly what type of mortgage I qualified for and wanted to proceed with. Well after the first week or so I was informed by his assistant that he was “looking into what type of mortgage would be best for me- given that they have in house options that could be better than the one I had requested.” Well, of course there wasn’t a better option just like I told them. The following 12 weeks were absolutely ridiculous. They charged me every single closing charge that they could. So much so they had to issue a credit note on the paperwork showing that due to my closing costs being over the legal amount, they issued me a credit for the overage. Almost every day I would receive an email from someone in the mortgage department needing a copy of something, something needed signing, etc. Not only did they not use any form of checklist so I could do everything at one time, they would tell me either on the phone or by email that they needed this item “right away,” or “immediately,” always stating to me that it had to be done right then and there or the process would grind to a halt. I can list a thousand reasons why I would never wish these people upon my worst enemies, but hopefully you understand by now that this is no place to go for a mortgage.

Sometimes it is easy for employees to forget the customer is the reason they have a job. One can get so caught up in the mechanics and rules of the job that the customer is unnecessarily ignored.

Pleased with the service we received. Kevin LeRoy was very helpful throughout the process and he was able to easily combine our home plus an adjacent piece of acreage into one mortgage.

Horrible bank. Continuously messing up transfers which cause missed payments. For example: transferred money from one account to another. Over a week later it still has not been processed but money has been taken out of my account. They have horrible customer service. I have a degree in finance and I can assure you this is probably one of the worst banks in Columbus, GA. They offer no incentive or even try to appeal to the customers (which I have been for 11 years) Closing my account tomorrow morning. I suggest you do the same. I hope a better bank buy this one out and fills it with competent employees.

The Customer Service staff doesn’t even acknowledge your presence as you sit and wait. I don’t care for their Customer Service!

Banking with them for 10 years. Suddenly canceled all my accounts. NO EXPLANATION WHY!! NO Synovus official seems to know anything. Since these are business accounts; will take weeks of work to change bank accounts. I think its this Bradley park branch. If you have to bank with Synovus; definitely go to another branch!!!

the employee working the business line today is talking and playing. Needless to say customer service is horrible and it's making the drive threw line extremely slow today. Very aggrivating.