Susan Hatfield, Benchmark Mortgage N Keeneland Dr, Richmond

Benchmark Mortgage absolutely went above and beyond. They answered every question we had as first time homebuyers with understanding and patience. Kept us updated on every step of the way and made this process smooth and as stress free as buying a house could be. We went to them on a recommendation of a friend. We will absolutely do the same. Anyone buying a house should definitely call Susan and her team!!

Fantastic team! I could not recommend Susan and her team enough. They do a wonderful job of walking you through the overwhelming process of buying a home or refinancing and make it seem easy. They take care of everything for you!

Susan and her team are wonderful to deal with! Always available for our questions, and explained everything clearly through every step of the process. Closing was a breeze!! We can’t thank Susan enough for her and her teams assistance in getting us our home!!

What a great team to work with. They made sure how we were doing and what we needed to have done every step of the way. This wasn’t our first time in getting a mortgage set up, and this was one of the best teams we have worked with. Thanks again.

Susan and her team were excellent during the purchase of our home, putting our concerns to rest, carefully walking us through the process. We were treated like family from start to finish, even after closing. Superb friendly and professional service!! I would definitely recommend Susan and her team; I would use their services again if needed. I recommend Susan for all your mortgage needs. Satisfied client!!

Susan was very helpful and patient during our purchase of our new home. We cannot praise her enough. Thank you Susan for all your help

We HIGHLY RECOMMEND Benchmark Mortgage. They are absolutely AMAZING. They make you feel like family. I would most definitely recommend everyone to call Benchmark. They left no stone unturned, if we had a question they would have the answer. Our process of purchasing our home went so smoothly. Thank you Susan Hatfield and Julia and Lisa also Josh you are amazing!!!

My wife and I are so glad we chose Benchmark mortgage. They made the entire process very easy kept us updated on the process. All the staff were wonderful to work with. Benchmark would who we would recommend to our friends and family. Again, they were absolutely wonderful and we are so glad we chose them!

Susan and her team are amazing to work with! Whether you are purchasing a home or refinancing, they are extremely committed to making your transaction as smooth as possible from beginning to end. They always go the extra mile for their clients and will keep you informed every step of the way. Over the last 20 years, I have worked with a lot of mortgage professionals but Susan and her team are my favorite!

I have nothing but great things to say about Susan and her team at Benchmark Mortgage. The loan process was very quick, easy, and handled efficiently. The 5 stars is well deserved!! I would recommend them to everyone.

We choose Susan and her team every time! They are professional, yet add such a personal touch to the work they do and you walk away feeling like family! I highly recommend Susan Hatfield and her team at Benchmark Mortgage!

As realtors, we send many of our clients to Susan. We know that she will take great care of them and keep everyone informed. On a personal level, we used Susan and her team. We knew we could count on them for prompt, efficient service.

Susan and her team were attentive throughout the entire process from start to finish. They responded promptly to all questions and concerns I had along the way and kept me Informed of the status of the loan process. Susan and her team presented me with detailed information and provided easy to understand instructions that enabled me to purchase my home without a hitch.

I cannot express enough how much Susan Hatfield and her team assisted me though the loan process. It had been many years since I purchased a home, and Susan took the time to sit down with me and walk me through every detail. Buying a home can be stressful, and the information and clarity provided by the Benchmark team alleviated that stress. Whenever I had a question, I immediately got a response which was so helpful. What I especially appreciate, is the level of communication long after the loan has been processed. They have checked in with me multiple times after I've settled into my new home and that just shows me how much they value their clients. I highly recommend Susan Hatfield and her Benchmark team!

Susan and her team were absolutely wonderful to work with. My husband and I have completed two separate transactions with them and it has been a breeze. Lisa and Julia always provide accurate and helpful suggestions and tips. Susan and Josh met in person multiple times to review financial information along with periodic calls and emails. Let me just say Susan goes above and beyond. She was out of the office, on vacation, and she still responded in a timely manner to my questions. This team is honest, reliable, professional and so friendly and welcoming!

Benchmark provided a very quick process from offer being accepted to closing, all questions were answered concisely and promptly. Their team is courteous, professional, and helpful every step of the way.

Outstanding people offer outstanding service to deliver outstanding experiences for their clients. Susan, Lisa, Julia, and Jacob made our experience OUTSTANDING!

Susan, and her team made buying our home effortless. Her team stays on top of taking care of things, and a wonderful job communicating with the home buyers. They are very knowledgeable about the market, and how the system works. I would highly recommend to anyone purchasing a home that you use Susan Hatfield and her Benchmark Mortage Services team! We can’t thank them enough!

Being as this was our first time homebuyer experience, Susan and her wonderful team have made this the smoothest buying experience one could ask for! I can promise you’ll be hard pressed to find a team that will work harder to serve you! Thank you so much to Susan and your team at benchmark!

Our experience with Susan and her crew was excellent. The entire team communicated effectively and the process was by far the smoothest finance process we have ever been through. Susan, Lisa, and Julia answered questions quickly and accurately and had our best interests in mind. Highly recommend them!

Working with Susan Hatfield and her team on my first mortgage was a positive experience. Any one looking to buy a home in the Richmond or Berea area should use them. They are very transparent in the type of loan you qualify for and know how to get the best rate to meet you financial needs. I highly recommend them to any one looking for a mortgage.

We first started working with Susan at 24 years old to buy our first home. We were absolutely clueless but she literally held my held my hand the entire time. 5 years later we wanted to sell that home and buy another so back to Susan we went! And finally, we recently wanted to refinance and knew Susan could help us out! She has been there for us for the last seven years and we will continue to go to her for our future needs! Very kind and knowledgeable.

I cannot recommend Susan and her team enough. From the very beginning, they were friendly and efficient. I have bought homes before and have never had as good of an experience as I had with this team. I will absolutely recommend them to anyone I know. I promise you if you use this team, you will not be disappointed. A thousand thanks to Susan and her team for everything!!!!!

Susan and team are amazing. So helpful and the little things like birthday packages and anniversary messages make you feel like your business truly means something to them. Ive used them twice and will use them any time I need mortgage assistance.