Star USA Federal Credit Union Cantley Dr, Charleston

Co-signed a loan, daughter stop paying, they have yet sent me a notice to saying she stopped paying and there is late payment, found out through a credit report. Poor customer service, last time my daughter had a loan through Star, they called and she paid it.

They've been improving their quality of service and dealing with staffing issues during these tough times. They had an update to their system earlier this year that didn't go as smooth as they wanted but these things happen. Couldn't ask for a better bank.

They are the only bank in town that says they need 3 days to change their computer system, and still not have it set up. In addition to that, they don’t even pick up their phone to answer a question. I called and the phone rang 15 times, then it cut me off.

I have been a member for 20+ years. Love this bank! Customer Svc is amazing! Like a neighborhood family bank. You can't get that from any other bank.

Amazing staff, very accommodating, and professional service, especially Rick Roberts, Mike Louk, & Shane Thaxton!!

Star Federal Credit union recently updated their banking system. Haven’t been able 2 access my account because my password was erased during conversion. My local branch has tried 2 help me but there hands r tied by main office. Soon as someone answers a phone @ main office, will be transferring my assets 2 a more complete banking system. Ty

This is not a local bank for me. I join when it was Greyhound Credit union because of my father. I have a savings account and have been unable to talk with anyone. I text them also. I soon will be closing my account. That update they did was disaster for them

Has anyone made an error on automatic payments? Amazon Prime took out my annual membership without notifying me. This cause my checking account to be overdrawn. I tried to get a small loan to cover the shortage and didn't receive a call back from the loan officer until I spoke to the branch manager five days later, by then it was to late. I inquired if the fees could be reversed because I had been a good customer for 15 yrs with automatic payroll deposits. I was told the the TOP Executives said no. I guess they never made a mistake with their checking account. Please go to the BB&T in Ashton Place on Quarter G ask for Summer Waugh. Summer cared and helped me in the time of need.

Great staff willing to help you any way they can. They are always trying to find new ways to make customers lives easier.

Excellent service, great personal care and unique loans and accounts avaialable