Space Coast Credit Union | Coral Springs, FL W Sample Rd, Coral Springs

My name is Dreanna. I am/was a customer of Space Coast and I am very unsatisfied with the level of customer service, I have been receiving. I have gone through great lengths to find your email address just to express my feelings. What I thought was a good bank who valued customer ended up being the worse experience of my life. I booked a airbnb for a birthday trip and noticed that it wasn’t going to be a good fit based on the review and pictures from previous guests, so i contacted the merchant to cancel my reservation. They only refunded half of what i paid $1,786.00 for because of their cancellation rules. I then reached out to airbnb support who told me that a full refund would have to come from my bank. I then contacted space coast to open my first claim ever since having an account and it was denied as they sided with the merchant. I’ve called almost every day since then and been chatted online for an appeal and i always get told that “we have a high call volume. Someone will call you soon.” I finally got a call back today and was told nothing can be done!!! This frustrates me so much because 1) space coast is not living up to their value statement and making me feel like the valued customer they claim. 2) almost $700 of my hard earned working money gone to waste with no remorse from airbnb or my bank that i TRUSTED!! I have moved all my money and solely bank with navy federal. My space coast account is only active because of the credit card o have opened (which i paid off & don’t plan on using anymore). This has by far been the the most horrible experience ever and I wish to take legal matters. My account has never gone in the negatives or anything else bad while being a member of sccu. This has really left a bad impression on me and I’ll be sure to tell everyone else.

I just refinanced my mortgage with Space Coast & was a little frustrated when I found out I couldn’t make principle only payments from another bank on their online platform. I drove to this branch this morning to make a payment and it was such an easy transaction through the drive though. The young lady was so sweet and personable. She was a real breath of fresh air and all smiles. I won’t mind making the drive to make principle only mortgage payments because its an enjoyable experience, thus far!

I had great customer service here. The place was not crowded. I would definitely come back and looks like it's a newer building also. A little hard to park but I still managed.

Everything is good and well except no ATM deposit. Until then its 1 stat. Finally they have upgraded with ATM deposit. So 5 🌟

Have been at this location a handful of times and have always been greeted/ treated with a great attitude.

Syndia was wonderful! Very professional and knowledgeable. She was very polite and pleasant too. She probably deserves a raise!

Horrible Horrible Horrible. After paying off my car loan a year in advance this outfit refused to send me my title. They told me to go to the tax collectors office and get one. Horrible Horrible Horrible.

Space coast sucks. Their system is 7-10 yrs behind.

I deposited a check for more 6,000 and no one advised me it will take more than a week to make funds a available!!! Unacceptable what bank can hold your check for that long!! Why have a bank account if you have to wait a week for your funds to become available very disappointing.... will be switching credit unions don’t seem like this bank can fund large deposits!!!!

Best banking experience I have ever had! Professional warm friendly...man I can begin to describe my experience.