Space Age Federal Credit Union S Parker Rd, Aurora

We just paid off an auto loan at Space Age and needed the title to sell the vehicle. I called and spoke with Shirley who was extremely helpful explaining exactly what I needed to do to get the title. The next day I spoke with Tonya to be sure someone would be in the branch to release the title after I paid the loan off. Tonya too was super helpful and friendly. When I got to the branch I met Janeeka who took my payoff quickly and efficiently. She was also very helpful and informative. Thank you ladies for assisting with this transaction in such a kind manner!

I needed some answers about my loan pay off. I had submitted, but the next day it did not show on my account. Not only did Shirley help me, but she also went the extra to ask a supervisor for help. When that person was busy, Shirley offered AND called me back later with an answer. THEN, she also called the next day to confirm payment processing. She was great! THANK YOU SHIRLEY! (If this is not the location I called, please send my Gratitude)

Spaceage was the first bank I ever financed a vehicle with. I was excited about buying a new motorcycle and was upfront with the bank about not being the most familiar with loan process, payments ect. In the two years I’ve been financing with them I have never experienced less professionalism/decency from any form of business or corporation. I routinely have had my payment changed with no call or email, but they’re happy to add late fees and hits to my credit. Any time I have called with questions about insurance or changes in my apr I’ve been met with condescension and apathy. Quite honestly some of the worst people I’ve ever dealt with.

It was my pleasure to work with space age FCU, financed a bike from a person who had a lien with them, got the deal done in 3 hours. Look for wonderful Isabell, very knowledgeable, friendly, professional and practical!

This credit union is an absolute joke, I am so thankful my money is not in this bank. I had the unfortunate luck of selling a car to a member. What kind of credit union does not have cash on hand for a simple loan? Most work I have ever had to do to sell a car and it took over a week.The loan officer was really nice and apologetic for the ridiculous policies of Space Age. Terrible unprofessional credit union avoid if possible

Left me in a horrible predicament over the holiday weekend, and w/o internet!!!! Have consistently been a real inconvenience, if nothing else!!! NEVER on the JOB, NEVER THERE FOR THEIR PEOPLE!!! Disgusting and embarrassing, to say the least

I have enjoyed having my accounts with Space Age. I have had 4 car loans, a credit card and the savings account with them. I find them easy to deal with and very nice on the phone. I have had a couple of small issues but when I call them they always get handled professionally and quickly. The interest rates are good.

Customer service is non-existent. Had a recent auto loan with them - which of course includes a mandatory savings account. Paid off an 84 month loan 78 months early. Was never informed they had a $200 minimum balance requirement for the attached savings account. Almost immediately, they started taking fees out of my account for not meeting the balance requirement. Called in and the phone agent could not care less. She was rude and condescending. I closed all accounts with this bank as fast as humanly possible and will never do business with them again. Good riddance. Update to owner's response: I only called in to close the account AFTER getting hit with this account fee I was unaware of. I did not close my account immediately upon payoff because I wanted to make sure I received my vehicle title first. I had not decided if I was going to maintain the account and use it, but Space Age quickly made that decision for me. When a new client has the mandatory savings account opened because a dealer funds a loan through Space Age, do not assume that the client receives any paperwork for the savings account. I never received any document packet from Space Age. I have my closing documents and not one single page in my document package was specific to Space Age. The lender name and address was typed on the purchase agreement. That is it. Everything I received is standard dealer paperwork identical to every other car purchase. I never received anything from Space Age with a fee schedule, or any other account terms - during the sale or after. Please do not tell me what I received when you clearly do not know. As for reviewing the call, your representative never made any attempt to address anything other than closing my account. She seemed like this was completely common and was completely unphased or concerned about closing a customer account – like she does this dozens of times every day. She made zero attempt to “address” the fee. Yes, she stated the policy, but could not have cared less beyond that. Her tone was dismissive and never once made me feel like my business was valued. And you attempt to justify the policy and handling only affirms that. As I said before, good riddance. Nobody I know will ever come near your credit union ever again.

This place has gone downhill- at maximum velocity. They've lost a stimulus check and 2 Tax returns of ours. And the IRS had the correct account number. Hmmm. Judging from my experience here, your money is safer and more protected in a glass jar on Colfax & Yosemite than it is at this credit union. Canvas and Elevations are far better choices than Space Age for your credit union business.

Employees are absolutely clueless, I've had in-person and over the phone transactions go wrong even after confirmation with said employee that the transaction was done. I now have to wait until Monday because they have no Sat. hours to get money for a car because they screwed up the debit approval while I was at the dealership and SAFCU closes at 430p. Their website is stuck in the 90s, no app, horrible hours...fed up with this organization.

I’ve been a member of Space Age for about 3 years. This was a great company to work with and have my loan with up until about 3 months ago. I had been in contact with Tanya for the first couple of years and she was great and patient. With Covid and all the challenges that came with it Tanya was immensely helpful. About 3 months ago someone else took over my file and has been consistently rude and belittling. I’ve been in contact with this woman a handful of times and every time is the same. Rude, abrasive and completely unhelpful.

This business is so wonderful. They do have mobile apps now and you can make online payments if you transfer from an external bank account. They really truly care about every single member. Each Christmas they offer the ability to skip a payment on your accounts if you're eligible and they have some of the lowest loan rates depending on your credit score which they were willing to help me with. They also helped after the Marshall Fire in a BIG way. After being a customer for 6 years now I can confidently say this is a great place to bank. They even work together with other credit unions to allow more places to visit for your banking needs.

Janine Gallegos is this most helpful when I am in need of assistance at the branch! Amazing customer service and not to mention her smile is amazing!