SouthState Bank Hodges Blvd, Jacksonville

Hands down the best Southstate branch I've been to. I have been with Southstate for over 15 years for business & personal accounts. I was traveling to Jacksonville from Georgia to close on a deal and needed to be sure a transaction was done before closing. I called and spoke to Barb Savage. She provided better service than I could have imagined. Top Notch! She went out of her way to help and even provided me her cell phone # in case of problems! I have never had bad service at a Southstate Bank, but this experience topped it! Thank you Barb!

Horrible bank.! They charge an automatic $35 check cancellation fee even though the cancelled check still goes through with a hold. They have no real customer service call center that has the power to resolve any issues. I have had an outage in my debt card multiple times leaving me with no access to funds for days and they use envelope at their ATM which results in either your bank card being taken by the machine or you not having immediate access to your deposited funds.

I have used this branch a number of times during the pandemic, when I was working remotely and could not go to my normal branch. The team here could not have been more thoughtful and kind. I know banking has gone to online transactions and e checks, but the staff here still believe in customer service.

Not a member but they cashed a two party check which was not signed by both parties....interesting...