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South Story Bank & Trust US, Huxley

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4.2
Closed
Tuesday8AM–5PM

+1 515-597-2992

https://www.southstorybank.com/

905 US-69, Huxley, IA 50124, United States

Apply Online

    South Story Bank & Trust Reviews

    A

    Anne Ellingson Short
    5

    We recently moved both our business and personal accounts to South Story, and have been impressed with the level of customer service, proactive approach and responsiveness we've received! The level of understanding regarding our business needs exceeded our expectations. Ragan is amazing to work with - thank you! On the personal side, Steve has made the transition easy, and has gone out of his way to help us. Another big thank you! Everyone else in the Huxley and Ames offices have been great as well.

    J

    Jeanne Lee
    5

    The loan staff are very helpful and nice. The tellers are always friendly with a smile on their face!

    K

    Kelli Emerson
    1

    I've had so many problems with this bank that I don't know where to begin. Communication is awful. I live abroad at the moment, which the bank knows, and I needed to withdraw money to put into my overseas account. The bank was informed that such a withdrawal would be taking place, yet continued to block the withdrawal, even after about six phone calls in which they said they would be allowing the withdrawal to go through within a few minutes. I spent ten hours of my day trying to make a withdrawal the bank knew I was trying to make. Currently, they are still not allowing the withdrawal, leaving me without sufficient funds in my overseas account to pay a deposit for housing. Thanks to this bank, I'll likely lose the housing I've arranged as I'm now unable to pay a deposit, despite the fact that I informed the bank of my intentions in advance. This is far from the only time I've had issues with South Story blocking transactions that I have specifically informed them about. This happened when I lived in the US as well, so it's not just a matter of being abroad. I will never recommend South Story and will be closing my account as soon as I can.

    Response from the owner

    Kelli, South Story Bank & Trust places a high priority with protecting our customer's money as well as providing excellent customer service. Upon reviewing your account, one of your purchases was flagged as potential fraud (foreign country code and high risk company) which resulted in a temporary block on your card. Our fraud protection company made several attempts to verify the questionable transaction and the block remained until we were able to verify your purchase. We understand the inconvenience this has caused, but we want to reiterate that our first priority is to protect our customers from fraud on their accounts. Thank you, South Story Bank & Trust

    K

    Katie Mooney
    5

    Fantastic local bank. They know you by name.

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    FAQs

    • 1. How to Get in Touch Wtth South Story Bank & Trust?

      You can dial this phone number +1 515-597-2992. Or you can go to their website and fill in the request form online.
    • 3. How Can I Secure a Loan at South Story Bank & Trust?

      You can go to their website and fill in the request form online. If you are looking for payday cash loans, you can turn to our website for more details.
    • 5. What to Do if I Fail to Pay Off My Loan?

      You can consult with your lender if you are struggling with the monthly payments. Different lenders have different solutions to late payment. It is of great importance to check carefully before signing the loan agreement.
    • 2. What Is the Location Of South Story Bank & Trust? How to Get There?

      South Story Bank & Trust is located at 905 US-69, Huxley, IA 50124, United States. You may simply check the map and find the best way to access it.
    • 4. Is South Story Bank & Trust an Agency or a Lender?

      South Story Bank & Trust is a Bank. To make things easier, iPaydayLoans serves to get you connected with a large network of trusted lenders over the internet. You can visit our website to secure a personal loan online with no credit check.
    • 6. Does South Story Bank & Trust Offer Loans for Bad Credit?

      Yes, but if you want to get approved for a bad credit loan, you can turn to our broker service! Just turn to our online service to get a long term installment loan even with your low credit scores.