SmartBank Ringgold Rd, East Ridge

Out of all the customer service departments I have ever spoken to, Smartbank has to have the most friendly people I have encountered over the phone. I don't care when I have called, they have been friendly and very helpful. Keep the southern hospitality coming, you guys and gals are great!

I banked at Cornerstone Community Bank for 16 years, they were bought by Smart Bank a few years ago and I have had nothing but bad experiences ever since. Doing anything is like an act of Congress and the majority of the employees are just unfriendly. As much of a pain as it is, I am moving all of my accounts to a different bank. I am tired of dealing with a bank who acts like I’m lucky for allowing them to hold my money, that’s not how things are supposed to work.

I came to this bank around a year ago and have had nothing but problems from the start. I would not recommend this bank to ANYONE!!! Flat out lied to me and then expect me to respect you! NOT GOING TO HAPPEN!

I wish I could give no stars. I thought banking with Smart Bank I would have a good experience but I thought wrong. MRS. DARLIN AT SMARTBANK ON RINGGOLD RD IS THE MOST RUDEST/RACIST CHRISTIN AND PARSHA ARE ALSO. THEY WILL TREAT YOU AS IF YOUR A CRIMINAL AND TURN THEIR NOSE IP AT YOU. & MRS. Darlyn I ALSO HEARD MRS. Darlyn CALL ANOTHER BANK ABD TALK ABOUT ME STAY FAR AWAY I WILL NO LONGER BANK WITH THEM

Keith Longley was very helpful and good to work with. Keith took the time to explain everything on the PPP Loan. Terrific service!

As a business owner, my advice would be to look elsewhere. This bank offers no real support or empathy towards business owners. Went through much red tape and paperwork and headache to be told no for no apparent reason. literally lied to on multiple occasions costing me thousands of dollars. yet amazingly my requests and needs were instantly handled at another institution. the bankers here (not the tellers, but the bankers) seem to have no clue what it means to own a business, only what they have read in books. Smartbank is trying to be a big player and a bigger bank than they actually are. which is why i went elsewhere.

My company uses this bank for their payroll... After many months of cashing checks here and always being harassed to open an account, I reluctantly did. I opened an account with my girlfriend and did just the 50 dollar minimum(thank God). Several weeks went by and we never even activated the card. She had a bill that was due and I told her to activate her card and use some from that. She activated her debit card, and tried to use it.... Insufficient funds! How could this be? With an inactivate debit card? I go to this branch, I explain my frustration... I am told that I will have to go "online" to fix the issue. If I wanted an online bank I would have chosen a bigger better one. This bank is incompetent and constantly having security breaches. Do not trust your money with Dumb bank. When I get my cash back I will close the account and never do any business with them,again.

I absolutely love this place . I have never been more happier and content with any bank as I am with this one. Y'all make everything so easy and just. God....wonderful. Thank you so much.

Worst bank I've ever used . My account us getting closed Friday 👎 . Its bad when a president paid banking company is better then this one ! Back to Chime I go !

There is no warmth here. No one is pleasant or welcoming. I a. Truly saddened that they bought out Southern community bank. Now there was warmth. Not at all happy.