Simmons Bank US, Whitesboro

I’ve never seen a bank less interested in interacting with its customers and trying to make banking with them MORE difficult. The only available drive thru window is the commercial one which stays backed up. They also keep the doors locked and you have to call for someone to let you in. They are closed on Saturdays also, even the drive thru. Basically they only want you banking online and with your ATM/Debit card. If you don’t have one of those, too bad.

This is the worst bank I have ever had any dealings with. LandMark Bank was such a great customer friendly bank with the best customer service. Simmons has completely ruined this location. You will not ever get anyone to answer the phone much less know the answer to any question you ask them. I would steer clear of this bank and any other simmons banks.

The head office of the bank is really out of touch with the needs of the people that they serve. They make it very difficult for the local bankers to do a good job for their customers at the local level. Simmons Bank is losing more and more customers every day.

Landmark Bank was a great hometown bank in Whitesboro but after being purchased by Simmons they hit rock bottom on day 1. Customer service if you can actually talk to a branch member is poor to say the least. They do not have an open lobby still and now have eliminated video tellers. I asked if the drive through would be open to cash checks on Saturday and was told no, you would have to drive 17 miles to Sherman because they would be open and could. Who needs a home town bank that makes you drive to another town to do business. They obviously don’t care about their customers and have proved that by their practices. I would not recommend this bank to anyone at this point and time.

Complete trash. Simmons bank bought out a really good and respected bank in the area and just destroyed its reputation. Most of the staff are great but company policies prove the corporate office does not care about its customers, almost as if they have a general distain for them

I would give this bank zero stars if I could. My family has been with Landmark since they bought Security Bank. I personally have had a checking account here since this location was owned by Landmark. This Whitesboro branch went to hell in a hand basket immediately after it was acquisitioned by Simmons. I hate to leave negative feedback because the staff are good people just trying to get through customer daily service, but the entire infrastructure behind this bank is literally worse than third-world countries. -There is no original local staff at this location anymore, they all left or were fired after acquisition by Simmons (people that have been with the Whitesboro Security/Landmark branch for the past 20+ years) -The lobby was closed 6 months after the COVID lockdown ended -The automated teller machines constantly malfunctioned after Simmons software was uploaded, they would not cash or complete deposits, and they would constantly run out of money or try to give you large amounts in denominations of $5. There was actually a point in the beginning of COVID hysteria where there was a run on the bank (not enough cash on hand) -The staff was not properly trained or equipped to handle the exponentially increased drive-thru window volume from machine malfunctions and lobby closure from COVID -Resulted in waiting times of waiting in line for 1 hour+ just to make a simple deposit -They put a fraud alert decline hold on my debit card every time I use it for an Amazon purchase -Their entire system crashed on 11/16/21 and resulted in countless declined debit card transactions. My card was declined for a $530.00 purchase at Tractor Supply in Gainesville, TX-- I had this amount plus an excess of ~$1,600.00 in my account yet was told declined 3 times due to "exceeding withdrawal amount". I was forced to put the transaction on my CreditOne credit card and accrue interest for a transaction that should have gone through on my debit card the first time. This was one of the most embarrassing moments of my professional career at a place I do business at on almost a daily basis. I called customer service at the branch, however, every time I made critical inquiry as to an explanation, I was told I was "breaking up" even though I was sitting in the Tractor Supply parking lot with 5 bars of AT&T cellular service. Maybe they're continuing to make budget cuts by not paying the phone bill too?? -After originally having 3 ATM machines, they are finally down to one after ripping out the other 2. It is now a high-dollar "stucco ghetto" of empty drive-thru lanes with construction cones & steel plates instead of teller machines. I gave this bank a chance due to the great people behind the scenes trying to make things work but I will be transferring my Simmons checking to First State Bank at the first chance I get. Take this as a warning! Go somewhere else if you have a small business! I literally have "declined debit shell-shock" knowing there's a 50/50 chance Simmons Bank is going to create a hassle for me every single time I go to spend my money.

I was so sad when I heard Landmark sold out, and I have been sad with the changes Simmons Bank has made. My husband and I LOVED the video tellers and made it so convenient for him to cash checks after work and now they have completely done away with that and that alone was enough for us to start looking for another bank. I also had a issue once where I deposited cash into the ATM and all of a sudden my $2,800 was ate by the ATM and all I got was a receipt stating something went wrong, and had to wait almost a month for them to do anything about giving me my money back. I banked with Landmark starting when I was 17 years old and I hate to leave after such a long history, but it’s just not “Landmark” anymore and they took away all of the perks this bank once had.

I called customer service a week ago to get copies of bank statements that did not transfer from Landmark on the online banking. Customer service said they would have those documents ready for me the next day. A week later, I still don’t have them. I sat on hold for 15min this morning and never got through to a person, and their lobby is closed due to covid. I will be moving all of my accounts to a bank with better customer service as soon as I can get through to them.

This bank is not recommended. At ALL. There is only 1 drive-thru teller available at ALL times. The line takes no less than 1 hour to get to the teller, then it takes an unnecessary amount of time for your simple transaction to be completed. You will never leave happy.

Wait times are too bad.. Before Landmark was good..Only 1 old lady in drive through, They dont even know how the drive through should work. The banking through drive through should be fast but it is killing our time with this Simmons bank