Shelor Chevrolet Roanoke St, Christiansburg

Excellent customer service and quick, efficient service. Today, went to sign loan documents for my new car and sign up for extended warranty, and test drive the car, all within one hour or less and on my way home with my new car. That's what you call great service.... Internet Salesman, Troy and Salesman, Bob and the Business Office, Darrell took great care of us, and answered our all questions through countless emails, phone calls and in person appointment. Thanks Gentlemen.

Excellent experience with the service staff. They didn’t think they could get to my car until the next day so we dropped it off at midday and received a text from Brian later in the day saying it was completely done and ready for pickup. We had a warranty item and two small retail jobs and I had estimated the repair cost and was way wrong. It was actually lower than expected. Quick easy check in and same for pick up. Excellent experience. Thanks for doing a great job.

Had the best experience today at Shelor Chevrolet with our sales person Ryan East! He made the dreadful experience of buying a car easy and so smooth. Thank you Ryan for your professionalism and thoroughness. Shelor has an asset in you!

Great service today!!!! Had appointment at 1 for oil change service and I was out by 1:45. Joe was great to work with in the service dept as well. He didn't rush and made sure everything was done before I left. I always love dealing with service dept never let ya down.

People working there are communicative and response quickly. Cars are well prepared and clean. Many choices of different models. With closing deal you need to be prepared for couple hours appointment. It takes a while to go through steps and paperwork. If you plan to sell the car do your research. Sometimes they really underestimate the value of your car. Other then that very good service.

I went to Shelor with fingers crossed that something could work out today. And I was able to leave with a new car and a lot less stress and worry. The process was a lot faster than I thought it would be. Bob was a wonderful person to work with today, and I will absolutely go back for any trade-in or another purchase.

I only provided 2 stars because I incorrectly showed up on the wrong day (1 day prior to my scheduled appointment) and they were kind enough to fit me in. That said, I have 2 concerns with my service: 1) they charged me $105 just to tell me that my work was not covered by my warranty- keep in mind they did no work just called to find out that my warranty did not cover the work and then charged me. I expect to be told “this process might not be covered and you should know it might cost $105 just to check.” They did not warn me. 2) they charged me for a part that was broken when I first received the truck and had been waiting to get fixed. It should have been covered by the warranty but it was not. I paid a lot for a warranty that only seems to cover catastrophic problems. Will not pay them that money again so they can refuse to honor the warranty based on their own interpretations.

Tammy did a wonderful job getting me in for service and out in record time. Shelor is not just a great place to purchase a vehicle it is a great place for a complete experience. Sales, service and the personal touch sets the Motor Mile apart from all the others.

My experience with Brian and the Motor Mile service team was exceptional. The urgency and care shown through a complex repair situation has left me with the utmost confidence in their organization. I look forward to returning for all of my automotive needs.

Bart had been my service rep for all my service needs. Yes sometimes there’s a bit more of a wait than I’d like but he always keeps me in the know of what’s going on with my vehicle and when it would be ready! He’s friendly and courteous!

We will never be back, some of the things they do at this place is straight greed. The service department is trash. Every time I go in a female front desk clerk is very disrespectful, she will happily waste your time for the fun of it. I've never seen someone so happy to have you in there for 8 hours, and disrespectful the whole time you're there. This is by far the worst experience I've had with a car dealership.

Shelor service center get a second opinion!!!!If I could rate 0 I would. They told me I needed brakes. They were “paper thin” and would “barely pass inspection”. The service ticket also includes the rear rotors to be machined… which he did not tell me about… I declined the service since it was still passing… I found out two weeks later from another mechanic that my brake pads were in fact fine and no where near needing to be replaced… so the service department was just going to charge me to “replace pads and machine rotors” that were in fact just fine…I am appalled that such a large dealership would operate in such a reckless and ILLEGAL manner.

Brought car in with Check Engine Light, (and a read from advance) Have seen this code before and it usually results in some work.. But the Shelor Service Tech was detailed in what he checked, and determined nothing neded replace. Yeah I was out 100 for the check plus inspection, but likely saved me more than going to another shop. Will bring car here again!

My car was still making a racket in front passenger wheel hub assembly was replaced in dec 2021. But racket continued ofter. They say they hear nothing... that in was back rotor...rust!!! I picked up car and I still gear the scraping from front passenger wheel. But its all fine .. I was warned before I bought the car!!!

The Staff at Shelor Motor Mile were great to deal with and very helpful. I would definitely recommend them. We worked with Carson thru the internet and Charles with the purchase of our new truck. Shelor is a great place to work with.

My personal experience is that the work is generally fine, though I did have to return once because a tire was low on air, and they had replaced my hubcaps in such a way that I couldn't reach to refill them. I also have a friend who has had a couple experiences with them messing with things they didn't have to and having to go back to rectify the situation. Recently, I scheduled an appointment and left work early for an inspection, and was there an hour and a half. If I had known it would take that long even with an appointment, I would've just come in Saturday when I was off during walk-in hours. Granted, it was free since I bought the car there, but still. My biggest gripe, however, is that if you get ANYTHING done at Shelor, you can expect to hear from them for like a week and a half. Emails, texts, phone calls, wanting to hear about your experience. So, Shelor, if you're reading, take this easily actionable feedback to heart: I get enough spam from all those places, and I obviously know how to contact you people because I was just there. Once I've left, send MAYBE one single email with the recipt and some contact info, then back the hell off.

Excellent customer service! All the staff were very friendly. I felt appreciated. Everyone that came into the service waiting area were welcomed and treated equally and professionally.

Tammy was excellent!! She explained all the charges upfront and was open to any questions that I had. Very pleasant and knew her job perfectly!

I had an issue with my work truck control module and Brian got me in and my issue resolved very quickly. Definitely a huge help getting me back to work. Thanks again!

Shelor has been nothing short of amazing! I worked with Josh Beavers at the Chevy dealership and he made sure I was taken care of and got exactly what I wanted. Everyone I encountered at shelor was friendly, courteous, and went above and beyond for their customers! 10/10 recommend! UPDATE: had an issue with my new Tahoe, but Shelor Chevrolet worked quickly and diligently to have it fixed and back on the road in a timely manner. Joe and Roger at the service center were fantastic!

This was my third vehicle purchase from Shelor, and this time around I had done considerable damage to my credit, and so I was worried that as fantastic as they are, not even Shelor could help me. But all that worry was for nothing! Josh, and the rest of the staff at Shelor went above and beyond to not only get me into a vehicle, but to get me into something I absolutely LOVE and can actually afford!! As stated previously, I had bought two other vehicles from Shelor before, and every time I go there everyone is professional and courteous. Not to mention I've NEVER not ONCE EVER had ANY issues with a vehicle I've purchased there, and I just can't recommend them enough!! Josh and the rest of the sales team I dealt with are superstars, and Shelor should give them all a raise!! If you are in the market for a vehicle, new or used, do not hesitate to go see them!!

Just purchased a 2016 Kia Sorento at 51,993 miles. It currently has 54,000 miles and is now broke-down. Suspiciously enough Shelor only allows a 14 day warranty and when called and asked about how this could be resolved they were more than lackluster with assisting me in anyway. So I reached out to Kia and explained to them my issues as to which they’re kindly taking this seriously and looking into what they can do to reprimand the failure of Shelor for the betterment of my family’s safety. The cherry on top is the Kia dealership at the Old Forest Lynchburg location has said this is the 3rd vehicle in a months time that has come from the Christiansburg Shelor Motor Mile with engine troubles. So don’t be fooled by the smiling faces when you go to buy a car, question every aspect of that vehicle before you too receive a dud. Edit in Response to Owner: The lackluster service is actually very “nail on the head” for what we experienced Friday. A Google Review takes a full 24hours to be reviewed and then published. So what was said to us “day of” the incident isn’t in relation with what we were told when someone ACTUALLY tried to fix the situation on Monday. (After Kia had taken it in for the proper maintenance.) When we called Friday and asked for assistance we were met with no offerings of a tow service and obviously no assistance throughout the weekend. We obviously wouldn’t bring a vehicle back that no one wanted anything to do with until some bad reviews were made, especially when there’s a possibility of a warranty claim for the dealership itself. Now waiting to see if Shelor can purchase the vehicle back in full vs Kia fixing it under warranty.

The service appointment went smoothly! There is a large lounge area inside and lawn chairs outside. The wait time was as predicted and went by quickly.

Great selection and great service. Second time we have made the trip to work with the Shelor team. Charles at Shelor Chevrolet made the experience easy and enjoyable!

While traveling south on 81 on my way to a dear friend's funeral, my check engine light came on. I called the closest Chevrolet dealership, Shelor Chevrolet. After explaining my problem, they fixed my car and got me back on the road quickly. I can't thank you enough for your assistance. I would have been lost without your help. Bart and the entire service department is WONDERFUL!!! Thank you!!!!! ❤

I love my Prius. Given the global concern about inflation, fuel supplies, Ukraine etc, I am worried that little progress will be made on Climate Change for a while. But maybe we can leverage these concerns to help the Environment by promoting Hybrid Vehicles. For example: How I Cut my Transportation Gas Bill and GHG Emissions in Half! My old Toyota Corolla served me well for over twelve years. But as I mainly use it to drive to work or go shopping, I was mostly getting the 25 mpg city, rather than the potential 35 mpg highway figure. So, needing a new car, I looked into the latest all-electric models. However, they are expensive. And, in this part of the country, most electricity is still generated from fossil fuels, and there are few charging stations. So I went with a Toyota Prius hybrid, and I am now getting 50 mpg! How is this even possible? The secret is “regenerative braking.” Accelerating or going uphill, the battery and electric motor provide the initial push. And after a few seconds, the gasoline motor kicks in to provide extra power and keep the battery charged. Decelerating or going downhill, the gas motor turns off, and the dynamo recharges the battery. Together this provides a range of 600 miles on a full tank of gas and 50 mpg. I have halved my gas bill and reduced my carbon footprint! I am well pleased. Why is this story not common knowledge? Do you agree? If so please help promote this idea. Richard F Emmett.

Excellent service. Joe keeps me updated. Vehicle is repaired right the first time and in a very timely manner. I would not go anywhere else for service on my car or truck.

Tony was great! He went the extra mile when I had questions and got the service complete in a timely fashion.

Excellent experience. Diagnosed the problem and let me know there was an extended warranty instead of the costly fix we first discussed.

Brian Lawless is fantastic to work with!!! I won't go to anyone other than him... He is awesome!!......Extremely Professional and goes out of his way to make sure you are 100% satisfied!!...

The man in the repair shop were nice to me and took care of my vehicle in a timely manner. They put my vent visors on my Windows and are ordering my part for my seal around my window and will be calling me to come back when it arrives. They were so nice as to wash the chloride off my truck when they pulled it around for me to go home. Such a Alsome team of workers. Thank all of you that worked on my truck and I look forward to coming back. God Bless

My experience was amazing. Most dealerships are super pushy and I dealt with one a couple weeks ago at another dealership in Roanoke who just kept throwing vehicles at me that I didn’t care for. Shannon was my Salesman he was great and didn’t push vehicles on me like the other salesman I had mentioned. Everything went smooth and I left out same day with a cleaned vehicle, paper work done and all.

Had to get some minor things to take care of with my car and the service team made quick work of it and my service advisor, Bart, was very kind and communicated everything very well. It's nice to know next time there's something wrong with my car the team at Shelor will offer excellent service at a fair price

Charles Miller at the Chevy dealership made the buying process enjoyable and smooth. Very knowledgeable about the vehicle I purchased and even went out of his way to help me set up an app on my cell for my vehicle. Thanks for all the help.

My fiancé and I have worked with Mike Mundy for a couple years now on getting our new cars and he does a fantastic job of helping us find the right car for us. He is very patient and gets us in cars we are happy in for our family. Thank you so much Mike for all your hard work. I would definitely recommend him to my friends and family. Keep it up!

Very pleasant overall, smooth process between diagnostics, having my vehicle worked on, and the rental. Bart was really great and easy to deal with and kept me in the loop.

I left happy had left my vehicle to get window fix and 90k checkup window was great had done most of checkup but part of checkup was to replace spark plugs this hadn't been done so had to wait an hour before leaving. They did a little adjustment so left happy. 1st time since been dealing with shelors Toyota that I wasn't happy initially would of given a 5 star if everything done. All the past services has been a 5. Shelor Toyota service is great! Have 2 Toyotas now a Tacoma and highlander did have a rav 4 bought it new in 2009.

As always, Sheila Chevrolet is very accommodating and very efficient. They have taken care of my car ever since I purchased it and I have been impressed with all of my interactions with the organization.

I took my Toyota to shelors for airbag recall and issue I was having where car was losing power while driving and then it would kick back in. When I first picked up vehicle from shelors it ran good for maybe a day and now issue is worse than ever. I was charged over $500 and when I called to tell them the issue is worse than ever I was told all they would do is cover the $105 fee they charge to check out the vehicle.

Had my 2020 Express in for an alignment last week because of tire wear. They only adjusted the toe even though the camber and caster needed to be adjusted as well. As a result it pulls to the right. Their paperwork even stated that this would cause issues, including handling and tire wear. I scheduled a return appointment on Monday and had to wait for 3 hours to have it realigned. It still pulls right and the driver's side factory tabs are still in place, although their printout shows the adjustment changed after the 2nd visit. They said maybe it's the new tires they mounted and balanced for me that is causing the pull to the right. Not very happy with my service experience or their apparent inability to properly align an almost new vehicle. Edit. 10-4-21 After posting my initial review they contacted me and wanted another opportunity to get the alignment right. I discovered that their techs are paid on commission, which explained the half-hearted work initially. They aligned it for the third time and it seems better, although they said if I wasn't satisfied then they were done trying and I should go elsewhere. All told, after the initial alignment I spent about 5 hours waiting on them while they worked on it, not including the trips back and forth. I appreciate their willingness to try and make it right, just disappointed in the initial quality of service.

It was great! Painless process. Walked in with a diesel truck that was costing way too much as a daily driver, walked out with a new perfect yellow Blazer!

Great pricing !!! A very pleasant experience - Well worth the 130 Mi trip from Statesville, NC A well-kept secret ! Thx Sean for the great service ! Really like my new 2022 Rally Edition Silverado

Bob Crowl at the Chevrolet dealership was simply amazing in everyway the only thing he didn't do was buy breakfast lol. Mark Mullins at Dodge was just as great. Them two together with their finance team at both dealerships are mircle works. You tell them they go to work for you.

I wouldn’t recommend a soul to this sad place!!! I have had my car a little over a year now and the exact same problem has been going on with the car since I got it they claimed they fixed the problem here it is a few months later the same exact problem is happening again! Back and fourth to try to get this resolved and all they do is give you the run around and scam you out of money and don’t even fix the initial problem I hate this place!! I wouldn’t buy another car through them ever again!!!

Best Dealership in VA. They treat you like Family in All of the Departments. Very Friendly, Knowledgeable , Caring Employee’s.

Jesse was awesome to work with. Quickest I have ever been in and out of a dealership. Thank you so much!!

Great customer service and very nice waiting area. Brian was super nice and helpful. would recommend

They were very helpful and understanding, when I got my oil change and tire rotation.

Amazing company and people! I didn’t purchase a vehicle from Shelor, but had a new vehicle break down while on a road trip and this dealership was the nearest GM service shop. They treated me really well and worked with GM corporate to make sure everything was fixed. I highly recommend buying a vehicle from this dealership. They truly care about their customers (and care about people in general - considering I didn’t even buy from them and was treated with care)!

Shelor Chevrolet responded quickly and took our vehicle concerns seriously. They got us in right away, communicated promptly, and treated us with respect. They were honest about what we needed to do and the price was fair. We appreciated their help and would not hesitate to take our vehicle there again.

Amazing experience as always. Dustin was awesome, always smiling, communicated everything well and made sure all was done properly before I leave. Service was provided in a fashionable time. Thank you Dustin and the service team. I’d like to send a shout out to Eric too, he has taken care of my me in the past and did an excellent job.

Bart was very informative on the process on my truck back glass getting re-sealed. He got me all setup with a really quick turn around, thinking I wouldn't have the truck back in a couple days after the scheduled appointment. Very quick and easy process to getting your vehicle fixed in a timely matter with quality work!

My experience was terrific. Everyone I came into contact with was nothing but professional and helpful. However, what makes me the happiest about Shelor is their service towards my grandmother. She is in her 80s, retired, and more challenging than a pine knot. She wanted a new truck—nothing fancy or expensive, just something that could be used on her property. Shelor was the only dealership to return her phone calls and help her with what she needed. I guess the other places aren’t concerned with a cheaper, hard to get, new vehicle. Shelor cared. Little do the other dealers know that one reason for purchasing a really big, really expensive vehicle was due to this gesture. Remember, someone is always watching.

Jesse was a pleasure to work with and I left with a new car at a good price. He took the time to show us several cars to help us make our decision. Highly recommend to others if they are looking for a car.

. First oil change in new truck, GM factory oil change. Shelor took me in explained that it was GM factory and no charge. Heck yea, free oil change. Took vehicle quickly, changed oil and rotated tires. Got me out rather quickly considering they were packed. Even offered a coupon for free car wash upon signing papers. Great visit and great service, friendly and professional. Doesn’t get much better than that, well you could bring the coffee machine back. Do miss the espresso machine…lol. Thanks for a great experience and service, overall awesome job!!!

I highly recommend seeing Sean Fleshman at Shelor! He is a super genuine person and I felt he did everything he could to work with us to get me in such an amazing ride and I truly could not be happier with his professionalism and down to earth personality! We will definitely go to wherever he is working for our next vehicle purchase!!

Andrew was so great to me! I came for a oil change and he helped understand the things I did have wrong with my car. Absolute best service I received since I’ve been coming here for services for my car! It’s always great regardless when I come out here!

Bart in the Service Dept was friendly, gave us all the details on our vehicle and followed up as he stated he would. He made our drop off and pick up very easy. I couldn't have asked for better service. Thank you!

Unfortunately my car broke down on Interstate 81S on my way to Richland's, Va. I broke down a couple of miles from the Christiansburg exit. I had my car towed to Shelor Motor Mile and they diagnostic as my catalytic converter. Had to leave my car there on Tuesday afternoon and it was ready to pick up early Friday morning. The service I received there was wonderful. Joe Allen and his crew were very professional. If I didn't live 5 hours away this would be my place to have my service on my car. Great dealing with them. Very pleased.

Joe was right on time calling and letting me know what was going on with my truck. Had to wait a few days on parts, but not ya'lls fault. Hadn't used you guys in several years. Last experience was less than stellar, this time around, very pleased.

Sean was an amazing person to deal with. He had a wonderful attitude and was extremely accommodating. I would highly recommend working with Sean Fleshman! When I’m in the need of another vehicle, I’ll be visiting him.

My husband got my car for Christmas in 2019. The only thing I don't like is the fact Cars Financial does not send any kind of statement or bill, etc. every month..its literally up to you to pay by due every month. Good thing we keep up with it cause I can't imagine ppl forgetting because they don't have a reminder sent every month. However my car tho! I still love it. They're great ppl to work with too!

Very efficient and customer oriented. Tiffany was professional and courteous from start to finish. I highly recommend Shelor Motor Mile for any service work.

Our salesman, Brandon, was helpful and knowledgeable without being pushy or overbearing. He let us take our time and answered any questions we had. I would recommend him to anyone looking for a car!

Sean was great helping us today! We came in looking for a truck for my husband and left in a Jeep Grand Cherokee! My dream car! And we love it!

They were very understanding and helpful. When we explained our situation they were able to help immediately and even delivered my car to me at work when they were finished with the service.

Do not go here even if it is last resort. Had a bad experience 9 years ago, put it behind me and tried it again. Sold first vehicle out from under us. Started looking at a second put a deposit on vehicle due to salesman we where dealing with had a Dr. Appointment and was told to come tomorrow. Then get a call that someone has said vehicle checked out so the deposit can't go thru when vehicle is supposed to be getting detailed. All after payments and everything except signing paperwork was done. Not to mention having friends have there families credit stolen and fake IRS calls from previous salesman. STAY AWAY!!

The absolute best car buying experience I have ever had! Hands down. Charles Miller was as knowledgeable and professional as they come! Thank you Shelor Chevrolet.

Excellent service. I was late and they still serviced me. They were efficient, courteous and helpful.. Lounge area esp kids area nice. Watching Encanto while waiting worked for the WHOLE family lol. Brian was awesome!!!

Getting my vehicle checked in was easy; The oil change itself didn't take very long (1-1.5 hours); Shuttle service was able to drop me back off at work and come and get me once my vehicle was ready; Joe also gave me a coupon for a free car wash at the Shelor Motor Mile carwash station.

The work they do was okay but they are not good on cleaning up behind them selves. My console was real greasey and oily fingerprints all over dashboard and steering wheel. The first time I had to come there for engine light I had to pay $1400 and Chris O. told me that Mazda have this problem all the time and I need to contact a Mazda dealership to reimburse me but I bought the car from Shelor not Mazda dealership. They should have contacted Mazda and got my money back. What's the use to have a warranty and it want cover nothing. I should get my money back. I will not recommend Shelor to anyone else and I even paid cash of $25000 for my car and warranty.

Shelor refused to go down on a $30k asking price for a 2020 Bolt 1LT with 13000 miles. I bought a new 2022 Bolt 2LT from a nearby dealer for $27300 cash later that day. No excuse but greed when charging more than a better and newer model. Also every other Chevy dealer said it was illegal to sell any Bolts the haven't completed the battery recall, and their 2020 did not have the battery recall done.

Josh and Chad were so patient and undetstanding each time I changed my mind. I could not have ask for a more professional group to work with in deciding the truck best for me. Keep up the good work! Debi

I have been going here for Service since 2015. My go-to Service Advisor, Brian L. is great at what he does. Never disappointed

Twice I have been there and both times it has consistently set the standard for customer service. Courteous, concise, and willing to go beyond in each instance.

Friendly sales staff, no one pressures you, they make an effort to try and meet your reasonable terms for the purchase of a vehicle.

They were excellent and addressed my needs. I appreciated everything that they were able to get done quickly for me!!

Ryan East did a great job helping my wife and I. We both ended up buying a vehicle and Ryan did his best to work with us and listen to our needs. The team made us feel like valued customers and I would highly recommend purchasing through Shelor!

I have been taking my car to Shelor Toyota service for my maintenance every 10,000 miles. This past time was for the 140,000 maintenance. They have always been very courteous and helpful. Also have provided shuttle service for me a majority of the visits.

My advisor was very friendly and professional the work was done to my satisfaction at a very reasonable price I would strongly recommend

Very professional service at Shelor! Would recommend to anyone who needs service in Christiansburg. They diagnosed a problem that two other shops could not find. Comfortable lounge and courteous customer service.

Was pleased with the salesman we talked to about the 🚗 we purshed.If I wanted to make a new purchase l would go back to Shelor Chevrolet.

I absolutely love this place. Always a good experience with friendly and knowledgeable staff. I purchased my vehicle here and today I had it serviced. Quick, easy and a free car wash!

Andrew Harrison was friendly and very helpful. I dropped the vehicle off the afternoon before my appointment, and Andrew called within an hour or so to tell me our vehicle was ready. A day ahead of time!

Our service representative was Dustin Moore, we were extremely satisfied with his assistance assistance in getting the best support for the issue presented. As a service representative his professional demeanor is well appreciated.

Do not recommend this dealership!!! Sold me a used 2 year old car and by the time it was 5 years old the transmission was completely gone. They obviously do not stand behind their products that they sell at all!!!

Smooth experience and stress free. I highly trust Shelor to properly maintain my vehicle and at a fair price. Excellent visit.

Outstanding service, and everything came in under estimate and faster than expected. Jack was helpful, explained things well, and made the process smooth and painless.

I've bought 2 new vehicles from here over the past 8 years.. went to do a trade in and Pat gremmer was the WORST to work with. It was very unpleasant and I won't be coming back to do business here.

Ben Vance was the best! He worked with me and got me in my dream car within an hour! Highly recommend Shelor and Ben!

Friendly helpful attentive to my needs in a vehicle prompt and efficient From the beginning to the end Shelor has you covered a definite one stop shop experience sales and service and good folks to make you feel like family

I couldn’t have asked for a better experience for my first time buying a car. Jesse was just a great help and made this process so pleasant.

The people were very friendly, but my car did not get fixed. 2-3 days after picking it up from the service place my engine light came back on. But Bart was awesome.

Service for my chevy truck was done with attention to keeping me informed and safe. Rotating tires, oil changed, state inspection and inflating all of the tires.

I made an appointment and got right in and was told by Joe how long it'd be for service to get done ✅ and very comfortable waiting area and all the people working their are on top notch!!! Thank you 😊

Brian did an awesome job and service for my equinox took half the time I had anticipated.