SESLOC Federal Credit Union El Camino Real, Atascadero

Crashed my husband and my credit score, by reporting on the 2nd when our pay off date is the 12th. We pay our balance off in full every month! We called and talked to the manager, and we're assaulted for using their credit card each month at 60% of limit! Avoid this business, we are pulling all funds and business. Please join us in protest.

My biggest complaint is the hours. The banks need to go back to pre-Covid hours so people that work can get their banking done. We need the Saturday hours back as well

Newly-installed facial recognition, demanded I remove my hat even though it was tipped up giving full view of my face. Refused to serve me, unless I removed my hat. Very rude, for the first time in my experience, ive been a customer of sesloc for a little over 25 years, now I'm considering leaving. Called district manager multiple times, without being called back, Racheal Nelson at ext#301 12/01/21 Sesloc just crashed my CREDIT SCORE report for overuse of their credit card! The card that has been paid off every month to ZERO balance! Do not do business with this company. Now mask's are mandatory! This manager should be fired!!

Started using a checking account at another bank, and forgot to transfer one of my automatic payments over. Payments kept getting bounced, and SESLOC conveniently never told me while penalties racked up. First communication I received from them was a collection notice for over $300. Called and explained the situation, and they didn't care. I paid and cancelled my account. It may take 5 years like it did for me, but they will eventually screw you over.

Joni is the most helpful person, would 10 out of 10 recommend. She helped me with my loan, it went so smoothly and she was super professional. Legendary customer service!

They can’t get their own automated loan payment system to work and even after a branch manager said it was just a training issue and she had solved the problem- I keep getting told by collections department that I am behind on my loan. It’s been four months and many hours talking with branch managers and assistant managers and still no resolution to the problem. How is this place still in business? This is how things are today- you get no access to the people in charge so they have no idea how bad their business is run at the customer level. I gues it doesn’t matter any more.

The best! Every time I go there I leave with a smile! Soooooo much better than any other financial institution I've been to! And, to those who want to gripe about taking off their hats... what was the issue? Were you there to bank, or to make a statement about a bad hair day, or what? Take off your hat! You're in a friggin' bank! Doesn't it make sense to you that the security cameras are able to see your face?

I sold a vehicle and went in to cash a cashiers check with their name on it from the buyer. I got the third degree about what the money was from and what I was going to do with MY money (Mind you the buyer wrote what it was for on the cashiers check.) Then they tell me I have to wait for the cash and they’ll call me when it’s in. I waited almost two weeks and I had to call them (and sit on hold for 20 min) to find out the money was in. I go back to cash it the guy asks me again what it was from and what it’s for. Then tells me to take off my mask and hat for the transaction and it needs to be off the entire transaction. He takes another 20 min to go get the cash. When he gets back some other lady comes up behind him and lectures me for not having my mask on. Worst banking experience ever.

I went into my local SESLOC branch to make a deposit. The teller told me I could not make my transaction until I removed my hat. At first I though she was joking but she was serious. My identity is not a secret as I also had to produce identification to complete my deposit. I am not trying to make a mountain out of a mole hill, but I am having a hard time understanding all of this. What difference does it make if I am wearing a hat if I have to identify myself anyway? If I came into the bank with the intention of committing a robbery, would they require that I remove my hat before forking over any cash? I am seriously considering moving my accounts to a more user friendly establishment. Treating law abiding customers like criminals is not a very smart idea. Next they will have a TSA style security check point at the door.

They are the best! I have always had a positive experience. I have financed 4 cars, and used their on line banking service. I joined in 1972,