SERVPRO of Pulaski & Laurel Counties Commonwealth Dr, London

These guys were great! I called our local rep Candace Collett when I came home to find my basement flooded and she had a team of people at my house in no time. They were able to get all the water out, and the drying units set up the same day. They checked in regularly during the entire drying process. Their quick response was amazing and helped keep mold from setting up. I highly recommend you give them a call if you're needing water clean up, or any of the many services they offer.

We had the unfortunate situation of needing biohazard cleanup after the deaths of our relatives. Robin and her team (Brittany and Johnathan) were excellent and extremely respectful. I can’t think of a person better suited for such a job. Robin was careful to set aside anything of value (emotional or otherwise). She gave us some great advice on how to further clean up the areas of the house they were not contracted to deal with either. Highly recommend this company to anyone in a similar situation.

Unfortunately, our home was struck by lightning and caught on fire in late July. The Servpro team made a stressful situation easier. Robin and her crew (Shane, Brittney, Amanda, Emily, and Angela) were professional, prompt, honest, and so kind. They helped us know what to throw out to keep our family safe, and they did a phenomenal job cleaning and prepping our house for the next restoration phase of construction.

This has been the biggest nightmare of my life. Travis and the team at this location have no idea what communication is. Michelle and Logan calling and rescheduling appointments within hours of each other on the same day. Do you not sit in the same office? They missed appointments regularly and of course scheduled what they considered more important emergencies ahead of mine. My insurance agents husband actually went into my crawl space to remove insulation under the flooring that should have been pulled day one. This happened on day six. This in turn extended the dry time allowing mold to start growing. As a result of their negligence not only do I have a water problem I also now have a mold problem. I am not sure how to reach Travis’ boss but if he or she see this please reach out as I would like to discuss. The attached photos show what the delay caused on adjacent wall surfaces.

Texas and Justin very nice, respectful of my mother wishes and worries. They did a very good job.

Our home had a fire in one room in the basement. They only returned 3 or 4 pieces of furniture. What they did return had to be recleaned or trashed as it stunk and still had soot. My parents (the home owners) have called them, I have emailed them. When they do answer ( mostly don’t) they say they will look into it but don’t call back. They won’t return our stuff or even explain where it is. We filed complaints with BBB and AG and they don’t answer them either.

Candace is always very helpful and knowledgeable! She is also readily available to answer any questions!

Small fire. Crew cleaned walls & ceilings. Took up and removed damaged carpet, wiped down everything in the room. Robin, Austin, Tex, Shane.Alura, Derick and Emily did a fine job.

As a Broker Associate with Century 21 Advantage Realty - a normal occurrence is that our clients experience situations that require an expert. So grateful that we have this amazing resource to offer in Laurel County. Candace is absolutely amazing! Always ready to educate and serve at a moments notice. She can deliver peace during your storm.

My refrigerator valved leaked and left a mess under my kitchen and dining room floors. Robin and Brian J. from ServPro came out today with their crew. They did an excellent job in removing the old flooring and prepping the area to get everything dried out. They worked very efficiently, explained what they were doing and what they found. I am very happy with both people. Very professional, hard workers and seem to be great leads. Very satisfied so far with their work and ServPro.

Tree fell on our house Austin and Texas they removed the tree and placed a tarp on the roof. The did and excellent job. This was a huge tree that fell.

I wanted to take a moment and thank Candace for all of her hard work and dedication to her clients. Unfortunately, July 2020-- our home experienced natural flooding from the rain waters and city sewer. In a panic and devastation we felt completely hopeless, of course the natural thing to do. It wasn't long until we remembered our Servpro Rep, Candace! After a quick phone call, she sprung into action-- Candace had her team knocking on our door within a few hours--Ready to pick up the pieces. We couldn't be more pleased with the outcome and service work those guys did. I'm very grateful for her and the team. Typically, dealing with Candace on a business affiliate level-- working with her on a personal level... I cannot thank her enough, for everything. Always so professional, caring, and simply Candace! Thank you for all you do. -Jeremy

Robin and her crew are great. My basement is clean and it smells so clean.They had a nasty job but worked hard to clean it up. I would recommend them to anyone that needed to use this kind of cleanup service!

Robin and her crew was wonderful. They did a great job cleaning, they were very courteous , Robin explained in details what they will be doing. I would highly recommend Robin and her Crew

On time very friendly very fast worker so polite and respectful would recommend Texas from servpro to anyone!!