ServiceMax Scott And White Dr, Killeen

Very unprofessional. Please do not bring your vehicle for service. I understand the high volume of customers and I’ve been very patient. It’s been a little over a week and they still have my vehicle. I’ve called and text for a status with no luck. I initially brought my car to the location for an oil change to include troubleshooting. The issue was minor and resolved; however, they still have my vehicle and won’t return my call. I’ve asked to speak to a manager, still no luck. As customers we work hard for our money. Unsatisfactory service should be address especially if we are paying and trusting Service Max with repairs. Definitely lost a customer. This isn’t the first time I’ve had below standard service here. Again, I’ve always been patient and understanding, but this is ridiculous.

Found this place extremely unprofessional. Was informed to bring my car to the dealership not the service max so was late to the service appt. Then I was told to wait they had to page my service rep 3 times before I actually got walked to his desk. The service rep told me I was late that why I had to wait for the appt. However, he was 4x late to his pager, I was seated for a hour before ever talked to about my vehicle. I was told I just had to drop the car off for a vehicle diagnostics, my brand new 2021 Hyundai Santa Fe had a “shift malfunction service immediately “ the car transmission acting out. Yet I am being charge $150 for the to hold my car for 7 days when I was told by the service rep 3-4 days . Also the provider informed me he would “text me” information not call “text me” extremely unprofessional and I haven’t received any information about my vehicle I have called twice and received no information. The vehicle is 7months off the lot. I have a 2 yr old daughter and responsibility and I was left with no vehicle this entire time and no information. I requested a oil change and they have a national shortage on the new vehicle so if the oil tank eventually cracks that be my fault as well bc Hyundai can’t pull there head from butt and provided service and safety to the customer. The vehicle also has a ghost it see and randomly displays a forward collision warning and slams the brakes. Got plenty of videos of this and the service take said it my fault bc the windshield cracked however I showed him the video before the car ever got a cracked windshield. “Don’t buy from here, or expect professional service!” Gave them a one star and that being nice don’t deserve anything.

What a wonderful service experience, from arrival to departure I witnessed professionalism and knowledge seldom found in car service centers. I would like to acknowledge Justin who was my service advisor. He walked me through the entire Hyundai service/warranty program. Will certainly return even though other service centers are closer to my residence.

It was my first time coming to a place like this and I stood awkwardly by the door. I wasn’t sure what I was supposed to do however a nice employee by the name of Sarah Williams approached me. She made my experience better by helping me and making me feel comfortable. If it wasn’t for her, I would’ve had a hard time and possibly never came back. Thank you Sarah for your excellent customer service!

My first visit. They appear to strive to be professional and courteous. It was a little confusing as I had never been there before and made the appointment thinking it was at the Hyundai dealership (about 1/2 block away), so I sat there for 20 mins before I called again to learn they have a consolidated service center toward the back. Overall, impressed for multiple reasons; They got me in the next weekend with only 2 days notice for a quick oil change (local dealer said I'd have to wait 2 months to get a Sat appointment) . It's about a 50 mile drive, but having just bought the car recently I wanted to see what their service center was like. The facility is top notch with a viewing window into their service bay, a 2 row theater room to watch a movie while you wait, snacks, and lots of room to walk around. Also, several other dealerships within walking distance to browse cars. Very clean waiting area. Overall, seems like a good place.

Went there to get my first service on my car before I headed out on my trip. Kaylè was very helpful by keeping me updated and getting me in and out quick. The wait time was projected to be 2 hours but was only there for about 30 - 45 minutes. No hassle at all. Very professional and friendly.

Do not use the service team I had to take my car in multiple times for repair. If it wasn't for Sarah Williamson my adviser and Cedric I don't know what I would have done they were absolutely amazing. They helped me get out of the nightmare 1st car and into something much better . If you can get either one of these representatives you will be ok.

I went to get an oil change and some air filters changed. they charged an ungodly amount of money to change 2 filters that take maybe 10 minutes. This is ridiculous. I will never bring my truck there again. You know it's bad when the cashier agrees that the labor prices are way too high, and she said she would never bring her car there.

Very nice place . Awesome customer lounge with complementary drinks theater seating and eating area. Staff was extremely friendly and the location was very clean. The only negative was it took two hours for an oil change but I’m not going to discount a star because they are extremely busy due to the professionalism and the awesome customer service

Took my wifes new Hyundai here for it's first oil change. They messed that up and all the oil leaked out of the car while she was driving they are not offering to replace the engine of the new car that ran with no oil in it. They just put new oil in it. After the vehicle was towed to the shop they damaged the body of the car. They are not taking the correct steps to make this right. They are not offering to do anything more than replacing the parts of the body that were damaged at their shop! As well as just putting oil into the New Engine that ran with no oil due to their negligence. That doesn't give me or my family any peace of mind. Due to the vast amount of internal engine parts that rely on the oil and that are most likely damaged from running without oil.

Went in for a recall and got my car back in worse condition then I left it...had good oil in it before hand and then less then 2 weeks after getting it back there is mysteriously no oil in my car. And now my broke down on the side of the road and unsure what to do from here.

I took my car in to get it looked at because I changed my air filter and it started making a whistling noise. They gave me my car back and said they would have to do all this stuff to take it apart to fix it. I had a feeling something probably just dropped in it. They sent me an update video of what was wrong. In that video I could see a snail had fallen in my fan. I reached in with my hand and grabbed it out problem solved! But that’s not all when I got my car back they left my glove box unattached on the floor with all my stuff dumped out. Luckily I already knew how to put it back together. My second time visiting, my screen went out for my A/C and my steering wheel had a part recalled. I made an appointment to get it fixed and they told me it would be a couple days. Although I made an appointment. When I questioned this, the associate gave me an attitude and got very rude with me. Now when you buy a car from this dealer they say they only allow Hyundai certified people to work on your vehicle. When I get my car back the clips that hold my dash together we’re broke, my steering wheel was rubbing the dash, and the plastic pieces didn’t line up any longer. Extremely unsatisfied with the service I received would not recommend it to anyone.

I will drive the extra 30 mins to temple. To many 1 star reviews. It says a lot about service max. You guys should close the doors and try something else. Maybe I’ll start my own dealership and put everyone out of business. They are all trash in Killeen. It doesn’t matter where you go.

If i could put 0 stars i would. I DONT🚫🚫🚫🚫🚫 RECCOMEND THIS PLACE. Worst service in the world. I took my 2017 F350 since last October of last year 2021 and i still havent gotten my truck. Its getting a transmission rebuilt and i havent gotten it back. There been lazy and very unprofessional and very poor at there job and duties..... What there doing is very ilegal. I have lost my job for there lack of effort of getting my truck fixed.

Very friendly people and nice atmosphere. On my last visit here the people were Amazing, especially my service advisor Kaylè. She was extremely helpful and answered all of my questions, I definitely will be using thier services in the future!

Still trying to figure out what’s happening with my car. They have had my car since November, they’ve explained to me what the problem was and yet I can’t get in contact with anyone anytime that I call so that I could pay for and have my car taken off the lot. They are telling me that there’s a daily fee for having my car there yet no one ever returns my calls or is willing to process my payments when I need to make it. I’ve had multiple people tell me multiple different things can I pay on the phone, do I have to come in person while I have no car, is my car going to be released?

Bad Place, enter at your own risk. It seems nobody knows anything, expect your vehicle to stay there between 3 to 5 days. Beware of the parts department, you be in for a surprise. But don’t take my word, check it out at your own risk. Just remember, advised was given. Customer Service Training provided on a Crackerjack Box.

They are very kind and helpful... Even though we were those last minute people (sorry) they still took care of us and got us out quick. I do appreciate all you did and thank you Justin for taking care of our car. We honestly do appreciate it. Definitely recommend them!

This place is pretty nice as far as the amenities they provide. Large TVs all throughout the waiting area, snacks, drinks, starbucks coffee machine, real food sometimes, nice and clean, and great service. They havent finished servicing my vehicle so we will see how that goes. So far so good. If they mess something up or damage my car by chance, I will be sure to change the review but so far I couldnt be happier. Would reccomend!

This place is an absolute joke. You schedule an appointment just to “get in line” and end up leaving your car for “3-7 days based on technician availability”. 3-4 days for a PCM reprogram? Really? Made an appointment to have an ABS recall completed and was told that I needed to leave the car for for 3 days. Over a month later I got the car back and the recall wasn’t completed because parts are on back order. If it wasn’t for the warranty on my vehicle, I would never give these clowns my money. Last purchase I make from their dealership as nobody should be treated this way. They get 1 star because they have a good snack bar.

Steven was our service advisor. Steven and the service were great. We will return to Killeen Ford for service in the future.

Facilities rival higher end dealerships and customer service appears to be a focus of the staff. If your wait is a little longer than expected, the comfort this new facility offers will make that wait more enjoyable. They offered “free” coffee, water, snacks and breakfast tacos. Cafe lounge, sports/ movie theater. Will be happy to return for future service appointments.

Went to have my vehicle serviced (Standard oil Change) upon receiving my vehicle back there was oil covering the top of the engine, now a day later there is a puddle under the vehicle and the engine is over full on oil. This vehicle has approximately 4100 miles and is 5 months old. Also my escape 4 CYL oil change at the same dealership was only 49.53 and the 1.0 (3 cyl) engine was 79.33.

Brought my truck in at the beginning of the week. Multiple things need to be taken care of. Desperately needed an oil change and tire rotation, needed the recall taken care of and a few other things. Let me tell you, if I could give zero stars for the actual work I would. Yeah they have a decent customer lounge, but who has to wait four days just to have nothing done. Nothing. In no way is this anywhere close to okay. Four days and basics couldn’t even be done. At the start of the year I brought a 2019 truck to get an overhaul done, and they didn’t put the rear diff back correctly. The only reason I know that is because when my husband left for work before there was sunlight, we found a puddle of rear diff fluid and it completely ruined the rear diff. We ended up getting a new vehicle and that was the one we are currently having issues with them now with.

If I could rate this place any lower I would because a 1 star is generous. The motor blew in my wife’s car and it took them over a week to diagnose the problem which is fine, however the tech never explained what caused the problem. During the repair we get a call saying that out front driver side head light is out and it’s gonna be 105 to replace the bulb….the bulb. Mind you the lights worked fine when the car was dropped off so I declined the service because I am capable of changing a head lightbulb on my own. Turns out it’s not the bulb that there is an issue with the wiring. They current have no loaner vehicles and want you to leave your car there for 5-7 days to diagnose the problem. I’ve tried to set up appointments in advance because I was talk there is a chance that the diagnostic time will be shorter but after waiting over a month since I set the first appointment, there is still a 5-7 day wait.

I went in to take care of some recalls and a possible battery issue. I was greeted, shown to my service representative, and the process was explained to me. I had to leave my car there due to the nature of the recall, but they offered a 50 mile a day loaner. It was awesome. Great experience all around.

Great selection, great team to help you find the vehicle you need.

The mechanic strip your oil plug They don't keep their time when ur Scheduled

They never answer the phone!! I’ve been calling for a week straight , due to the way I work I’m extremely busy. I waited on the phone for 37 mins for the phone to hang up. Then you try to book a oil change online and still can’t get a call Or a verifying apt time and date. The worse!!! I would have given them 0 stars makes no sense

Andrew has been a great service rep, and is the only one I prefer to deal with at this point. The parts desk is hit and miss on speedy service - it depends on how many people are working and how slow the customer before you is. The call center is absolutely useless. The only thing they have going for them is that you can understand them. The service techs seem to do a good job. I've never had to bring a vehicle back for a faulty repair. The waiting area is top notch, best of it's kind.

I'm was a regular at Servicemax since 2013. As of today, I found out that the ownership changed. Not only the services cost more 25% more than what I used to pay, when I asked for a specific check in my car, they gave me the wrong info. Maybe in due time, it'll get better.

I have used Automax Service since around 2009. They have always treated me with respect, professionalism and positive attitudes. So refreshing in this day and age. In my most recent visit, I had an issue that needed clarification and met with the Services Manager, Rich Starr. He immediately put me at ease and actually listened to what I had to say. Rich went out of his way to clarify and remedy my issue. He did this with a smile on his face and a very relaxed and congenial attitude. It was so nice to have him listen and actually hear what I had to say. I cannot say enough about this experience. I am very pleased with the service I received, but more so, with the can do attitudes of Rich Starr, my advisor and the ServiceMax employees who treated me like family.

Let’s begin on the day we bought the truck. 2018 Ram 80,000 miles. It had a headlight out, no big deal. We pointed it out, and salesman Tim White, told us to bring it Monday (we bought the car on a Saturday) to get that taken care of. My husband is pumping gas on Monday morning, truck won’t start back up. Battery issue. Gets jumped by a friend brings the truck right in. The techs fix the lightbulb and replace the battery. My husband goes back to the Automotive Center truck turns on, gets 2 miles down the road, the SERVICE AIRBAG light is on, turns right back around drops it off. We wait till the next day to pick up the truck. When we get there, we are greeted by a rude “BMW Certified Tech” (never seen them work outside of a BMW service bay, but neither here nor there. My husband turns the truck on, Service Airbag light still on. This “tech” proceeds to tell my husband “that’s just the seatbelt light”. It was not. My husband is a diesel mechanic for the Army, and neither one of us are that stupid. After having words with the guy in charge, AND the man who sold us the car, it was agreed that they would contact my husband that coming Saturday, and it would be taken to dodge to get fixed. Here we are two weeks later. NO PHONE CALL AND NO REPAIRS. Tim White spoke a good game, came off as an honest man but do yourself the favor and don’t waste your time here.

I was IMMEDIATELY approached and helped out by ServiceMax employee Kayle. She made everything easy and fast to get help. Service Max employee Kayle was so helpful and made sure to keep me updated on each and everything I needed to know with my vehicles transmission service. Her customer service is great and made me satisfied. Would definitely be reaching out to her if I need help. 5/5 stars for her.

I took my car to this place last summer for my mass air flow sensor, my ac wasn’t blowing cold and to change the spark plugs…Long story short I took my car back 5 times for my mass air flow sensor because the light continued coming back on for the exact same reason. Then they “fixed” my ac and that also is not working again…I took my car back AGAIN and of course it’s a song and dance of excuses so they don’t have to be accountable for there sloppy work…this place is such a burn out…i bought my car from them and I was thinking that I would be dealing with honest people but don’t let the fancy lobby fool you…spend your money else where…the prices are way higher then the other shops and you think your paying to have quality and good complete work done and that’s not what you get here…I will never buy here or service my car here again after this…

Had an amazing experience here! I needed a tire changed after it had blown out on the highway and decided to go ahead and replace all 4 tires. My vehicle was ready the next day. Donald, my service rep, walked me through the entire process and was very professional. I’ll definitely come back for any problems I may have!

From the ladies greeting you/making sure you have breakfast burritos, to the service advisors, up to the service manager, everyone here is friendly, customer-oriented, and have a can-do attitude. It is totally worth the drive for me to visit when I have an issue. The entire local repair industry is in turmoil currently, but these folks are doing everything they can to mitigate the issues. Excellent experience.

It was a good experience. The customer service was good but more importantly, the technician who worked on my f150 was very good at his job. I will gladly pay more for my repairs to have all well trained technician work on my vehicle.

Came in to arrange for service. Currently standing at front desk on my phone for going on 15 minutes, ignored by several employees who avoid eye contact or outright pretend not to see me. I stand out as the only ServiceMember in uniform in the room. Doesn't make me special, but makes me visible. Yet here I stand attempting to schedule an appointment on two Ford recalls ignored and not important. So "Service not listed" because "no service offered"

My experience here was AWFUL. Drop my car off April 18th for an appointment. My car wasn’t looked at for atleast 5 days later(whatever).From the beginning the lack of communication from my FIRST service adviser was terrible. The last time I heard from him was late April. I had called and texted multiple times for weeks with NO response. I had to call to talk to a manager for an update to which I was given a customer service rep who told me she would call me by the end of the week to provide an update. She did NOT call. Then had to take my lunch break to go in person early May to which I FINALLY got a manager. Who was finally able to give me an update. GREAT!!! Waited for my part to come in they told me JUNE 26. Wouldn’t have known my part was on back order until June 26th, if I didn’t go in.So I waited. July 1st came around no contact. So I called, Julia the receptionist was AMAZING and took the time to get me a status update. Got a NEW service adviser towards the end. Ray bless his soul was AMAZING and on top of it super responsive and helpful. He is the only reason I didn’t call corporate. He also was nice enough to ask me if I approved a customer paid service (as everything else was covered under warranty), to which I told him absolutely not. To which he took off the charge.THANK YOU RAY. I hate that this is the only service place in my area for my car. If I could give zero stars I would. Took me 3 months to get my car back. To which it was filthy from being outside for months. The least they could have done was take it through for a quick wash. Nope. Makes me want to never buys Hyundai again.

This place used to be very friendly and helpful. Now it seems that they try to find ways to not cover what is under warranty and equally are not very forthcoming with what problems can be covered now or can wait. I understand that businesses are trying to make a profit; however it seems that they make quite enough money to be more considerate of the exorbitant prices they charge.

DO NOT USE THIS PLACE. I was quoted over $3k for repairs in my car. I knew it would be expensive but it needed to be done. I didn’t hear from them for a while and when I kept calling to get an update they told me my service advisor was unavailable. I finally went in to get my car and was told my advisor was no longer working there and they hadnt assigned a new one. 😵‍💫🤬🤯 What kind of business is this? Anyway, the gal that helped me was nice and took my file on as hers. (megan is her name) I asked for an itemized list of all costs which they provided but they had charged me twice for the diagnostic fee. when I called and asked about diagnostic they said it was $169 but it would diagnose everything. The other dealership I called wanted $129 for each code so that’s why I decided to come here. When I told Megan this she worked with her manager to get this handled and was able to get the additional fee removed. this is where the helpfulness ends. I paid for parts that day, April 12. $1600. I expected them to take a while to come in but when I hadn’t heard from them in SIX WEEKS, I called. I was told they couldn’t find Megan but they would take a message and have her call me. two days and I heard nothing so I called again. same thing. they can’t find her. Took a message and she would call me back that day. That was Weds May 25. I told them if I didn’t hear anything from them by Friday I would be issuing a charge back on my credit card. No word. so I waited because a charge back is a big deal. I waited a week. I filed my chargeback today for $1600 and some odd change. I shouldn’t have to work this hard for them to charge me $3k+. The facility is super nice and they have breakfast tacos and snacks but the service is absolutely horrific. I will not be returning, I will take my charge back and take my $3k in repairs somewhere else where they actually call me back and get stuff done. because here I am almost two months later and my car still isn’t fixed. 🙄🙄🙄

Switch debate? Service write up told me at the beginning it may be under the warranty (Lift Gate problem).(22 Feb) 2 days later I text them and asked for status, he asked me was vehicle ever been in an accident. I answered no and told him I started to having problem around last 4 months. Another 2 week gone by so I stop by, and they told me they are waiting an part. March 3rd I got the text saying they got the part but not sure about the ETA. no problem. Now we waiting 3 weeks(8th of March). Stop by and talk to service manager. He sure me they just got the part and will work on it ASAP. March 11th they finally call me and vehicle is ready. The bill was over $700.00 and looking at the bill they wrote "VEHICLE HAD ACCIDENT" and had page Addition to initial repair. Which putting "accident vehicle" they don't have to do warranty and charge full and extra. Now! your experience might different but I want everyone to know what kind of shifty experience I had with them.

Worst experience ever. They over charge, not at all concerned about the customer. Dropped vehicle off at 8am for a key fob programming and car wasn’t even touched. Came back to pick up vehicle at 6pm and car still hadn’t been touched. Service manager did not even bother to compensate us for their short comings. Would not recommend bringing vehicle here, even for an oil change. Would give negative 3 stars if I could.

Service here us terrible. They always over book on weekends knowing that they reduced staff by 50%. Then they have techs like Justin the left my oil pan bolt loose and I ended up with a mess. I would give them zero stars if posible.

Highly discourage from buying a battery from here or hyundai. If your battery is bad, and your car cannot be jumpstarted due to the battery being completely dead, then you will be required to tow your vehicle in just to claim your batteries warranty. You are better off buying an after market battery from an auto parts store as the warranty is longer, the price is $100-$200 cheaper, and you will not be required to bring in an immobile car to test the battery for a warranty claim. Lastly, their parts and service departments should be cross trained as the clerks are insufficiently trained on what falls under services and what falls under parts. This experience has showed me that hyundai and this service center does not care about customer service and are only focused on monetary gains as they put unspecified requirements on part warranty requirements that places a hardship on the customer to save the business money, without offering a service to help mitigate the hardship such as completary jumpstart on batteries under warranty or a loaner battery for when the battery tests bad off the car.

Some of the worst customer service. They're quick to take your car in, but after that its nearly act of congress to get your keys back. I had to wait 45 minutes for a "valet" to go and get my vehicle even after I just said to give me my keys to get it myself. The attitude of the "valet" was just as bad. There should be an option for zero stars because thats what they earned

Great customer service and public relations from staff , service representatives, one in particular Mrs. Sarah Williamson . She always greets you with a smile and a hearty “Good Morning “ It’s a pleasure to see someone who loves their job and goes out of her way to assist you, I recall wearing my U.S.Army Veteran cap when I arrived to service my vehicle, Mrs Washington greeted me with a smile and a hearty “Good Morning “ and thanked me for my service to the country. I remember feeling that I had come to the right place.

Had my wife’s 2017 Ionic towed to the service department December 7th, 2021, and as of today, February 1st, 2022, and after several inquiries concerning either the repair or replacement of the hybrid battery system, which is under warranty, we still have no answers as for when the parts will arrive and repairs completed. This is deplorable and we will be forced to seek a legal remedy to recoup the damages and loss of income we’ve incurred as a result of the dealership and Hyundai Motor Company not being able to remedy their defective product in a timely manner. I will update this review when or if any actions are taken by myself or the dealership.

Traveling through Killeen Jan 3rd. Needed nitrogen in the tires because of the cold weather. Not only did you fill up our tires but also you washed the car. Great service!

We had bought the car in October 23! They didn’t used car inspect my car for first ! I then had a problem with the service center telling me that it will take 3-5 days from when I brought it back in middle of November and it took them 2 days before Christmas Eve December 24th to even get the car return to us. Again after the fact the check engine light came back on again. And we our back up here with the same engine code. 3 times bring this car back and they wanna try to give us the run around once again! Not a good place to get service on your car at !!!!!!

We am very appreciative of the service we received during the purchase of our vehicle. We were contacted by the GM who made sure that our buying experience was informative and pleasant. Thank you for making sure my wife left with a great impression if your dealership.

The only good thing about this place is my service advisor, he is open and transparent. The quality of work is horrible. I put my truck in the shop for a transmission leak and my key getting stuck in the ignition. The same day I picked up my truck as it was "finished" the key got stuck again. I had to wait thirty minutes before my vehicle released my key. And the problem has persisted for two days. Although the transmission leak was fixed after a month they only did half the job!!!

"Installed" door latch recall June 2017. Latch failed July 2018. Initially told recall part failed and I would need to pay for repair. Eventually discovered recall parts were NOT installed at all in 2017. Had to confront staff with dashcam video of 2018 techs discussing finding incomplete 2017 repair before error was acknowledged. Eventually got most money refunded but still had to pay for recheck at Johnson Bros Ford to make sure recall was finally installed by Automax and that I didn't get lied to again.

They were prompt and I had an appointment and the service tech and the service manager was wonderful

Edit: Employee on the phone informed me my service would take at least a week. Came in yesterday, ignored for 20 minutes, sought out manager. Manager and advisor looked up my recall and told me it would take an hour. I then set up an appointment with for the next day. When I come in all of a sudden it will take a couple of days. And new advisor did not even know the specifics of my visit, meaning it was not logged when my appointment was made. This is a very frustrating experience. Meanwhile, as I sit in their lobby, the dealership personnel are texting me to "get me in to buy a new car from them," not even realizing I'm sitting in the lobby frustrated and disappointed. Last time I brought my car in for my rear doors sticking shut, they kept it for two weeks and couldn't find anything wrong...finally took it back, door jammed as soon as I pulled into my driveway and tried to get my son out of the backseat. Today I showed the advisor a jammed door, he asked to keep it a couple of days go look at it, and can't even offer me a loaner, like I can just PCS on foot next week... Sorry, y'all had two weeks last time and didn't find anything and looked at me like I made it up. Also, they tried to tack on a tire-rotation service to my requested oil change. I didn't ask for that, nor was it offered as complimentary. Original: Came in to arrange for service. Currently standing at front desk on my phone for going on 15 minutes, ignored by several employees who avoid eye contact or outright pretend not to see me. I stand out as the only ServiceMember in uniform in the room. Doesn't make me special, but makes me visible. Yet here I stand attempting to schedule an appointment on two Ford recalls ignored and not important. So "Service not listed" because "no service offered"

Brought my truck in for repair and was told they needed to keep it for several days. Even though I was allowed a rental under my maintenance agreement I did not insist on one since they would give me a ride home and I had other means of transportation. While trying to fix my truck they broke another part and said that the part was on back order. Trying to get updates on my truck was like pulling teeth. It took almost two weeks to fix my truck and was not told until a day after it was fixed because the assigned service technician was not at work. After I was notified that the truck was repaired I asked to get a ride back to the dealer to pick up my vehicle and was told that they do not pick customers up, but only drop them off. This I was not told when they did drop me off. It is just common sense that if you drop some one off that they will probably need a ride back. Very poor customer service. I will find anther ford dealer to service my vehicle in the future.

If I could give zero stars I would. Every time I come to get my car serviced there is an issue. First time, no one greeted me and I’m standing waiting for someone to help me to be pushed along to the next person. Second time, I check in and go to the back to do some work, come to find out the check in person did not notify my service advisor. Third time, I called and made an appointment ahead of time was quoted to be here an hour. One hour turned into three and no one communicated with me on what was taking so long. Manager checked on me at the 1.5 hour mark and just said oh that’s a typical wait time and the service advisor told me they were working on a recall at the 2 hour and 45 minute mark. I should have been communicated with about the recalls and such from the very beginning. Do not get your car serviced here!!!

Great customer service, awesome staff, Mr Whitis is hands on with trying to help all of his customers. I had an issue and it got handled right away. Thank you Automax for your services.

This was my second visit going this place, first one was for an airbag recall, so there was no charge to me personally, but I was told with my scheduled appointment that it would take 1-2 days to complete. Long story short, it took a week. My second experience was today (27APR21) for an appointment to get another key made for a 2013 mustang. Over the phone I as quoted $154. Pretty reasonable considering the key fob and key itself is $40-60. So pretty much paying half to program it to the vehicle. Once I arrived for my appointment they asked me to sit down and wait to confirm everything. About 20 minutes later the service adviser came over and told me the price was $325, and that was because the key was $154, $12 to cut and then the other $160 was because they had to hook a computer up. It takes about 30 minutes to do everything so if you break it all down they wanted $170 for the labor of programing a key. And cannot give an accurate quote at all. The only reason I'm putting two stars is because the service adviser was polite and professional

I’m very thankful for Sarah and Ray for being so polite and helpful through my experience.

Took car in for oil change was ready in 20 minutes. Employees failed to notify me and I ended up waiting 3 hours until I asked.

Had to drop off a brand new truck with less than 300 miles. Made an “appt” and still was told we had to leave it here for up to 5 days without being given a loaner vehicle. I completely understand that lots of dealerships are dealing with a vehicle shortage at this current time, but they have a lot right outside with plenty of vehicles in it. This is strictly a review of the service department though because our buying experience was amazing and our salesman is still doing his best to help us with this mess!

I am Grateful to have such competent Service Advisor's (Justin) that hear my concerns and resolve them. As well as, the managing supervisor both are doing a great job amidst of the constraints; due to COVID-19 and the lack of resources that Genesis of America can provide. The facility is very emaculate and customer friendly. Thanks again for your customer care and willingness to serve this community.

Waited almost three weeks for an appointment just to be told that I would have to leave my vehicle with them for up to five days to get it diagnosed by a technician. When I asked what the appointment was for, I was told that the initial appointment was with the service advisor, and he/she would schedule a tech from that point. Why did they need to do that when I told them what was wrong the day I booked the appointment. I asked if I could bring it back when a tech was available and was told no. Worst service I have ever received! Take your vehicle and your $$$$$ somewhere else!

A few days after getting my brakes done I had this horrible noise when I turned. Went back in and got that fixed, but here we are 6 months later and now that I'm driving more there's a noticeable shake when I slow down. I took it to my regular shop and the rotors are warped. Also I was charged over 900 bucks for front brakes, an oil change, and safety inspection, which is almost 600 more than my shop back home, so it just seems way overpriced. I gave 3 stars because they are kind people, I just feel like there are better options.