Scranton Chevrolet of Norwich W Thames St, Norwich

Malibu had a recall a year ago January. Took it into Scranton Chevrolet on West Thames Street and left it for the whole day. Called three times to see if it was ready and was told it was not. When I finally went at the end of the day they informed me they never had the part so they did nothing to the car and it sat there all day. Well In March they finally got the part and again the car went in and this time fixed. Now I get a card from them telling me their technicians recommend suspension service and transmission service! Take this vehicle to our mechanic, who we have dealt with for the last 15 years, twice a year to be sure it is good condition as I don't know that much about cars. Had this car in November and was told the car was in good shape. The mechanic that worked on it commented on how good this 2013 Malibu with only 23,000 miles on it! Sounds like they want to do repair work on a car that is in good working condition. Scare tactics trying to make me feel this car needs work when I know darn well it does not!. They should have been more concerned with fixing that year old recall that could have been a serious problem and not trying to get me to do repairs that were not needed. Would never go there again and never buy a vehicle from someone that untrustworthy!

This is by far the best dealership in the area. I got the car I wanted, the buying process was made so easy and I had a blast with the sales people! Got a great price on my new vehicle and I could not be happier with everything about Scranton Chevrolet of Norwich. They are THE BEST!

My mom was so nervous about the process of purchasing a new vehicle . For the first time ever in over 30 years with out my dad . And Scranton Chevrolet of Norwich not only made it easy for her but made her comfortable. Help her with the purchase step by step . Got her an amazing 2019 fully loaded Yukon XL . Made sure she got all the warrantee she needed . In the process of this making a family relationship. Will send anyone there . If you need anyone just ask for Steven J. Murphy Sr. He was kind patient and understanding what my mom was going through . He also took the time to understand what she was looking for in a vehicle . Will be sending any of my family members there . Looking forward to long lasting relationship with them . And looking forward to all the amazing rd trip adventures with her . Thank you again Steven Murphy and everyone on Scranton Chevrolet of Norwich

Called and was scheduled for a recall repair within a couple of days. Three separate repairs were done that day. Fast, professional, great service. Unlike Gengras in E.H. where I was told repairs could not be schedule until 3 weeks out. And no parts on hand, in house. Will be taking all my future business to Scranton Chevy. Great customer service!!

My wife and I went to update our lease. Kamilla, the sales representative, is great. She helped us get, what I thought was, a very good deal on the lease terms. The people at Scranton Chevrolet are very friendly and helpful. I would recommend anyone to go there if they are looking for a car.

Kamila was excellent as usual. This is my second time buying from them and will buy from them for years to come. Great service all around. Staff went above and beyond to help me out with whatever I needed. Edward in financing made things really easy and was a pleasure to work with.

Worked with Bill to buy a new Chevrolet Traverse and had a great experience. Put down a down payment until the vehicle was delivered and the Scranton team were not pushy and communicated updates on when the vehicle was arriving. Great car buying experience.

Kamila Pelliccia is not only a great salesperson, she is equally a great person. Our family has purchased multiple vehicles from Scranton, all with Kamila as our sales representative and all have gone flawlessly. The entire team, Sales, Management, Finance a well oiled machine that really cares about their customers and their experience. I don't give 5 stars for much online but happy to do so for Scranton.

Although I didn’t make a deal with them. I would recommend anyone to this dealer if they’re looking for a Chevrolet. I worked with jay and Kamila. Both were easy to work with and not pushy at all. Will be going back again in the future and work with Kamila again.

Scranton Chevy delivered on everything! I was a first time buyer and I bought a really nice 2020 Chevy Colorado! Bill Bunswell and Ed are absolutely the best and are very professional! Bill is a one of a kind! Very friendly, helpful, answered all the questions we needed, and a very down to earth individual! He knows his stuff with cars and trucks! And as a first time buyer dealing with finances isn’t easy, I really appreciated Ed and the time and effort he really put in for me to explain every single little detail about how I need to go about everything even giving me a few tips and pointers ahead! Once agin Scranton Chevy delivered! When the time comes again, I will be going to Scranton Chevy RIGHT HERE IN Norwich! Thank you all so much! It was an absolute pleasure working with you all!

Unfortunately they have a very charming sales team. I purchased a 2018 Trax from them with roughly 20,000 miles. Within months I was already in their service department for an issue common with that year- yet it still took them two visits to fix it. Every time I went in for an oil change it was hours and I always went with kids. I felt as if something was constantly wrong and at one point even towed the car to the service department after it wouldn’t even start. It stayed there a week for them to tell me it was a loose pin holding the fuel pump and nothing was actually broken and I would have to pay for the $1000 in labor (when I’d been paying for warranties). The best they could do was offer to buy the car back way below KBB and a payment plan for the labor. After putting less than 30,000 miles on it I learned my lesson: their sales team is overbooked, they do not care about you just your money, and their cars are overpriced lemons waiting to fall apart.

We are very happy with our transaction with Scranton Chevy. The finance manager Edward was terrific. Explained everything in great detail. Took his time.

Took my car due to a service check engine light and turns out my vehicle has other issues that were discovered when they took my car. They called to make sure everything was covered under warranty which thank goodness it was and they even got me a rental while my car as being serviced.

Our experience at Scranton Chevrolet was exceptional. Our salesman Nicco was very knowledgeable answering all questions my wife and I asked him. He was patient and not pushy at all. We would recommend anyone do business there! Thanks Scranton for getting me in to my long awaited brand new Chevy Silverado!

I had a great experience with Scranton Chevrolet. They worked with me to get the truck I wanted. Even better, all the accessories from bed products to performance upgrades were installed perfectly and quickly. I can't recommend this dealership enough.

I worked with Kamila P. and David T. They both worked very hard to make the deal happen, even giving me above average for my trade in. They worked out a great low interest loan with zero money down and I drove away in my dream Jeep Gladiator that day. Came from Massachusetts and we'll worth the trip.

Kamila was awesome and Ed made finance great! Still smiling ear to ear and happy with my truck!

Bought a pick up truck there during the pandemic. Was actually a wonderful experience. The saleswoman, Camille, was absolutely adorable. She was smart and knowledgeable and able to answer all my questions about my truck. The service department was great, had to bring it back for finishing touches, and efficient. Yes I would DEFINITELY recommend them

Not once but twice ed withheld the truth in lending from me , I noticed that there was no key fob and asked who was going to reimburse me for buying one and was immediately met with a rude response, I had to wait a almost week to take delivery, they didn't even show me how to start the on- star subscription . I won't be returning ever.

Appointment for service made easily on line. Arrived a little early, met by a smiling young lady who checked me in expediently. Waiting area was quiet and comfortable with complimentary coffee. Service was completed in a timely manner. Received a video summarizing the service, which was a first after 36 years as a Chevy owner. Was out the door with a completed service, wash, and interior vacuum. Found a new dealer to patronize when in the area for our summer getaway.

I am consistently let down by the service department. Three weeks ago I dropped my Silverado off for an oil change. When I called to see if it was done and ready to be picked up before closing they had not gotten to it. This caused me to be without a vehicle for two full days and was barely given an apology. They noticed a leaking oil cooler line and scheduled an appointment for this issue three weeks later. I dropped my vehicle off again for a 9:00 am appointment. I called at noon to get a status and was told that the truck had not been in the shop yet. I called back at two to see if there was any progress. Still nothing. I called at 4 and spoke to the service manager to be told that the parts for the truck were not even on site. They got the truck done the next day, again without a truck for two full days. This is the third time a simple service took more than one day and nothing was given in return besides an apology. Scranton NEEDS to get their service department in check

The dealership was great. They were all very friendly and helpful. I was there with a 5 year old and they were patient. Kamila was the sales person and was helpful. I negotiated the price and options and then went back the next evening to sign the paperwork. Everything was as promised. They gave me a good value on my trade-in and a fair deal on the purchase. The financing process was clean and easy and transparent. No gimmicks and no games. I also like the follow-up from their service department. Oil changes aren't 2x what they should be and everyone was friendly. If you go here with a clear idea of what you want and a reasonable price, they will treat you well and meet your expectations. I also really value being able to bring my new truck to the dealer for service and it is not a one and done interaction.

My boyfriend and I had a great experience buying his new truck! Very professional!

I have purchased 10 vehicles over the years by far this was the best experience ever. I was very impressed with the honesty and up front information.

Great service , the way things are ran , that they video tape and send you the progress of ur vehicle and sends it to you before you pick up the vehicle. Just great atmosphere all around. Very helpful.

I paid almost $500.00 dollars to get my car fixed a day after my car broke own, now I clearly told them at the dealership to find out the reason my card engine light was on also it was showing on my dashboard screen that ANTI THEFT was on meaning it was the computer system who was acting up because my key stater broke . If I go directly to a dealership trusting them with my car specially nowadays when financially it’s hard for everyone hoping to get my car fix with the little that I have I was expecting to get it fix not patched. I will never go back to the dealership or trust this company anymore it’s sad considering that I have been going there since I purchased the vehicle.

I’d been researching third row vehicles for nearly a year when I decided that my heart was set on a Honda Pilot. I came across one on Autotrader.com at Scranton Chevy, and decided to take it for a test drive. I really liked the car, so I put down a deposit to hold it and decided to go back a couple days later to apply for financing. Kamila was the sales woman I worked with, and she was absolutely fantastic! Although this is a Chevy dealership, it was clear that she took the time to learn about the Pilot so she could walk me through all the features and technology it had, which was extremely helpful as I was going from a base model Jeep with very few technological advancements to a top-of-the-line vehicle. She was very transparent and honest, and the finance manager Ed was equally so. He broke down all the numbers for me so that I understood every detail of the financing aspect, and got me an even lower payment than what I had initially aimed for. I also would like to recognize Mike from the service department for helping out with some questions I had along the way during the initial test drive. He even made it a point to see me as I was leaving the dealership in my new vehicle to congratulate me, and that he was available if I ever had any questions about the car once I took it home. It was instantly apparent that the employees at Scranton care about their customers, and they made the experience extremely pleasant. This was not my first rodeo with buying a vehicle from a dealership, and I was never blown away with the service I had received from other dealers in the past. I have found that some dealers are very pushy, and just trying to make a sale. However, Scranton Chevy sheds a whole new light on car dealerships, and it is obvious that their top priority is customer satisfaction. They TRULY provided a top-notch experience throughout the entire process. If you’re in the market for a new vehicle, I highly recommend them!

Buying our new car was a great experience, our salesman Steve was knowledgeable and not pushy he was a pleasure to work with. The finance manager was equally great and helped us out with our many questions. My husband and I would recommend Scranton Chevrolet of Norwich to anyone. They will see us again for our next car!

I’ve never felt more welcomed and attended for. They did everything within their power to make sure not only did I have the truck I wanted, but with the specifications I wanted. They went above and beyond to ensure I had the best prices and loan offers available. Would highly recommend to others.

I recently purchased a new 2022 Chevrolet Camaro from Scranton Chevrolet in Ct. Steve Murphy was my salesman. I can tell you that he was unbelievably professional, courteous and most importantly honest with me in all respects of my car buying experience there! He made everything so smooth and painless! As a matter of fact the whole team down there were great! Including Ed in finance, what a true professional! And Jay was great as well! We shared so many stories about our car experiences and just life in general. I am so glad I chose to by my new Camaro there, I really file like I made a few new friends along the way. I will absolutely recommend family members and friends to go there! I just can’t say enough about my great experience buying a new car. they truly are a great time and it shows!

Bought a certified pre-owned Colorado that I absolutely love. This dealership is very orderly and inviting and I really enjoyed the whole experience. All the staff that I interacted with were very personalable and organized. They had numerous options already available for me to extend the warranty just as I wished. I highly recommend this dealership and Steve Murphy as a salesman. I found the appraisal of my trade in to be fair given the circumstances but much like this dealership, I greatly value transparency and provided it in kind.

I came in for a oil change and tire rotation. The video I received from the tech said the oil change and rotation are complete. He said in the video that the valve cover was leaking which I suspect is left over oil from my last visit because I was told the tech dumped oil in the engine compartment, and they cleaned it as best they could. When I left the I noticed that the left rear tire was at 31 psi which was the same as it was when I went in. When I got home, I read the vehicle inspection and there is no mention of a valve cover leak and all the tires were set at 35, which was untrue because the left rear tire was and still is at 31. So, what cost $58 on all previous visits now costs $122 and your honesty and workmanship are suspect.

For us having an enjoyable (fun) buying experience is very rare. The entire staff of Jay, Bill, Teasha were experienced, knowledgeable, and very efficient from "hello" to "have fun in your new car" and delivered excellent service. We would rate the team with 10 stars and highly recommend buying a car from Scranton Chevrolet. Thanks Guys and Gals!

Had a great buying experience My salesman Steve Murphy and sales manager Jay Freeman answered all my questions I purchased many vehicle in my life time it was a very easy buying experience I can definitely recommend Scranton Chevrolet for your next vehicle

Bill Buswell was a good salesman. He didn't pressure my husband or I into anything we didn't want. He was flexible when plans kept changing. He made sure our truck was gassed up and detailed. He answered our questions as honestly and quickly as possible. He hounded the shop fixing the truck constantly for updates with and without our request. We liked our finance manager as well. He was honest and upfront and negotiated a great apr on the fly for us. He made us feel comfortable with the purchase we were making. We would definitely recommend this dealership and look forward to continuing to build our relationship with them.

Our experience was spectacular, after buying out the leases on our vehicles we were treated like VIPs. Kamilla Pelliccia made sure everything transitioned smoothly and with as little trouble as humanly possible. She was always prepared and always had an answer to whatever question we asked. Edward Haddad aided us with the financial transition, he walked us through the paperwork with ease. There was never a time where we didn't understand what he was telling us, nor a time where we had any doubts. Scranton Chevrolet always provides us with an exemplary experience, and we will certainly continue to use them as our dealership, and recommend them to anyone looking for a vehicle. Thank you for a wonderful experience as always. Carrie & Dennis Triba and Rachel McLaughlin

From a point of view of owning 2 cars, at this chevy dealership I did not receive the upmost care when it comes to vehicle service compared to other companies. I did not receive a detailed report for my tread depth, brake life or any information of current tire alignment as part of the multipoint inspection. So this does affect my point of view in a continuous negative trend. Have a 2020 chevy bolt, still no new battery, and sever reduced range in winter, only 120mi usable. Very disappointed in chevy and GM paid 42,000 for a car and only get that range. Could of stayed with my trade and I was getting 500 miles to 600 miles per tank fill up.

Spoke with an associate named Brennan who was very rude. He referred to me as homie and spoke to me in a very condescending manner. I asked if I would be able to get my lug nuts replaced and he made a comment about his workers not doing it for free when I mentioned several times I would be paying for it. I also did not understand why he assumed I would not be paying for the service. He proceeded to tell me that if I wanted the lug nuts replaced I would also have to purchase tires from the dealership which to my knowledge is not true. I did not appreciate the service I received from Brennan. I am not his “homie” and found it to be offensive that he assumed I wanted free service. I appreciate that Tammy assisted me with my service after my awful encounter with Brennan.

Very please with my experience. Called to make my appointment on a ‘18 GMC CREW CAB AND ‘19 Chevrolet Silverado custom crew 4x4. Talked to salesman Steve M. to set up appointment. Next day Steve was not available , GM Mike C. Stepped up. Very pleasant to deal with. It’s nice when you walk in and they throw you the keyes and say go and drive. I did. Very surprised. And impressed. Bought the ‘19 Silverado Crew. Very pleased. They gave my ‘07 Ford extended cab 4x4 a nice funeral !!!! LMFAO. NO PRESSURE. Very easy to deal with. I would recommend this dealer. Had a couple of little things missing, but was takes care of by my new friend Steve M.!! Always in touch with me and my NEW truck. Take the time and talk with them. They will work with and for you. Bill B

Great experience, everyone we dealt with were extremely helpful and accommodating. Thanks Steve, Mike and Ed!

Kamila is amazing. She told the time and we when thought everything. I ended up with the perfect truck at a great value.

Bill is my sales person,he is nice & he explained everything that we needed to know about my purchase the 2019 SUV Chevy.And we ty so much Bill.😇

We deal with Kamila and Scranton Chevrolet of Norwich whenever looking into a car. She is never pushy, pressuring or trying to upsell us. Her ability to listen to our needs and provide the exact vehicle we are looking for is always spot on. She is honest, understanding and makes shopping for a vehicle almost magical. After purchasing my last two vehicles, I will not shop with anyone or anywhere else. Amazing work!

Staff is friendly and dealership is pretty clean. Thank goodness for the kids waiting area. Stayed for an oil change, tire rotation and light bulb change. After over an hour and a half later, they hadn’t started the bulb change and advised me it was going to be a lengthy process so I opted out of it at that point since my toddler was over being there. Come to find out, after being there for almost 2 hours for just the oil change and tire rotation, the tech didn’t bother to adjust the tire pressure sensors so they’re all mislabeled. They are habitually slow there for services rendered; not the most convenient.

Tried screwing me on an alignment. Paid for it, get it home and look at it, alignment bolts were still factory paint line matched. Bring it back and immediately got attitude from Tammy at the desk. Explained the situation and said all I want is an alignment or my money back. Spoke to a manager, made a new appointment. Get it back in, now they can't due an alignment due to a bent control arm they said. And to top it off I was told my steering rack bolts needed a software upgrade... seriously! So I leave, take my car to a different gm dealership and in and out perfect alignment with no bent control arm and steering rack bolts taken care of per tsb. I get home and email owner stating what happened and he was polite in returning my email and getting my money back promptly. He himself id give 5 stars to. The dealership 1 only because I have to. Other bad experiences buying, and more servicing which I had to call regional gm rep about, which is a story for another day. I buy 2 vehicles every 3 years, and have since switched dealerships for service and purchasing and no issues further to date.

Was an interesting experience. My husband and I really appreciate the length Dominick went to to make us happy customers...we weren't the easiest. Ron was our salesman, and quite possibly one of the nicest and most patient people I've ever met in customer service. We loved him. And, the car is exceptionally clean and very well priced. I would absolutely recommend Scranton Chevy for all of your car buying needs

I bought my Corvette 2012 Z06 from Scranton Chevrolet in early March. The car was pristine with only 2,330 original miles on it. Yesterday I went back for an oil change and to have a Corsa Xtreme axle back exhaust system installed. Mark is great to deal with and the quality of the installation was superb. The exhaust tips are perfectly aligned, look fantastic, and the system has a deeper, throatier, and louder growl than the stock exhaust. I couldn't be happier.

I recently purchased a new vehicle from Scranton and was extremely satisfied with their staff. They are completely straight forward with you and what you see is what you get. Some people may not like that approach, but I can definitely appreciate it. They didn't waste my time, and the sale was simple. I will say however, don't expect much when it comes to the extras. You will get what you pay for and they are fair. It certainly makes for a quick and easy sale if that's what you are interested in and I imagine if you visit a car dealer, then you are. If you're not, you should be... It's refreshing!

I don't know if anyone reads this because I've said so many things and it has never been questioned. The final incident this time is my tailgate was fixed and the wrong insignia was put on (LT. I have an RST). Someone was suppose to get back to me when a new insignia was ordered. No one did. I tried to order one from Parts myself. They stated they didn't sell it. I would have to order one on line. I did. Weeks later I made an appointment and brought it in to get the one I bought installed. One got installed. It was from the dealership. They never told me they got one for me. I just happen to come in for an appointment I made for the one I purchased. Again, no communication from the dealership. More money I unnecessarily spent. I will be going to a different Chevy dealer and probably will by a Ford after this. Thirteen Chevy vehicles and 30 years down the drain.

We were headed to Florida from Connecticut and the check engine light came on. It was late Saturday so I went on line and made the first available appointment for Tuesday. The people at Scranton Motors especially Tammy stepped up and got the problem fixed. In these times of part shortages around the globe she was able to find the parts we needed and got us back on journey before the end of the week. Things couldn't have work out better for us.

I have visited for routine maintenance since purchasing my 2015 Chevy Impala and have been very pleased with every aspect of those visits. My only disappointment is that Chevy has discontinued making Impalas.