Scott Grates - State Farm Insurance Agent W Main St, Ilion

When it comes to adult things like buying insurance, I honestly don't really know what I'm doing. Months ago I had contacted this office for lower car and renters rates. I switched over to them and saved $110 a month. Process was super easy and I was able to do everything electronically and just sign the paperwork right from my phone and send it over. Fast forward to a few days ago and I was looking into life insurance policies. I started by contacting this same agency to add it onto my other plans. This was super easy as well and I spoke with Nicole, who helped break it all down into simpler terms, and find the best option for me. I like that I never felt pressured to sign up with them, and they are never annoyed to answer the millions of questions that I have. Thanks for helping me get my life together.

Amy has been enormously helpful in getting our insurance company changed for our auto policies as we anticipate a move shortly to the state of Maryland. She was promptly responsive and made the process as easy as possible. She was kind, considerate, and very professional. She even provided advice we didn't know to look for regarding switching our insurance policy to Maryland once we move. I highly recommend this branch at State Farm and working with Amy in particular.

The team at the Scott Grates agency and especially Carol Cusworth were outstanding handling my car accident claim. Carol went above and beyond in her service handling all aspects of my claim and answering all of my questions. I highly recommend them for you insurance needs.

It is never a pain when I have to work with the State Farm team in Ilion. Alaina helped me so much the other day with my disability insurance and made the process so easy. I really appreciate the personal interactions that the State Farm team provides to their customers. I wouldn't switch my insurance from them even if I found a better rate. Would highly recommend.

I cannot say enough about State Farm when I needed to get my car repaired. They were so informative and took care of everything. It was so stress free on my end. They set up the rental car for me and made my whole experience great.

Due to the cold weather, my windshield cracked. I called my car insurance agency, Scott Grates - State Farm in Ilion NY. I was connected to my agent, Carol Cusworth. She listened to my problem and advised me that I was fully covered under my policy. She said she would set it all up for me and that the windshield replacement service would call me. I found her to be very professional, helpful and very pleasant to talk with. I had my windshield replaced the next day!! Carol also followed up with me to make sure I got an appt and then called to make sure everything went well. Through the process, Carol went out of her way to make sure I was taken care of and satisfied with the service I received. Thank you, Carol! I highly recommend Scott Grates - State Farm Insurance Agency located in Ilion, NY

I recently had to file a claim with State Farm and I was truly amazed at the level of customer service. Carol went above and beyond to ensure I understood the process and stayed connected with me until the issue was fully resolved. I would recommend this team to anyone - they go the extra mile and care about their customers.

I worked with Nicole today and she was amazing! She helped me save money and the process was extremely quick and easy! Highly recommend if your in the market to save money on your home and auto!

The Scott Graves office always has outstanding service! I specifically work with Amy and she is absolutely incredible. I’ve had the same agent since I was 16 and will never change! Thank you!

There is no one better in the insurance game than Scott and his team. They truly do care about you, your family, your well being and everything that goes along with purchasing insurance. I don't even bother shopping around anymore, just message Scott and say, what can you do for me?

Ever since I switched over to the agency, state farm and everyone here has been nothing but amazing. Carol has gone above and beyond for me and answered any questions I might have and when I was recently involved in a car accident she called me when she found out to make sure I was ok and not injured and let me know if I needed anything to not hesitate to call. I don't think I would have got that at my old insurance company.

I am very pleased with the efficiency and willingness to explain my insurance policies to me by Carol Cuswoth in your office. I have never had anyone take the time to go over my policies and explain what each item was for and if anything should be changed.

They are extremely professional and have a very outgoing staff. I highly recommend Amy to be your agent. She has your better interest from the very beginning!

The team at Scott Grates- State Farm are phenomenal. Situation was handled fast, fair and with attention to detail. Phone calls were answered by professionals and questions and concerns were calmed quickly. Take the time to let Scott and his team get to know you. They will take care of all your insurance needs. A special Thank-You to Carol for our conversations. Business-like, professional and a few laughs made the situation easier to deal with. The Team worked for me.

Very knowledgeable team there. Scott's always willing to go the extra mile for you if necessary as I personally experienced from him in relation to my homeowner's insurance.

I've been a customer of State Farm in Ilion under Scott Grates for many years. Their customer service far surpasses that of other companies I have dealt with in different capacities. Their genuine care and concern for the best interest of their clients makes it feel more like a family than an insurance company. While purchasing a vehicle this week, we ran into several issues with the vehicle itself and were forced to make last minute changes and purchase a different one. Through the entire process, the agents at this branch were just a phone call away and my urgency in the matter was mirrored by their intense responsiveness. They quickly made the appropriate changes and were able to create and provide all of the necessary documents I needed almost immediately so as to avoid any further delay. Their rates are highly competitive and their knowledgeable agents are well versed in the ins and outs of the insurance business and they are constantly looking to help improve my coverage without attacking my wallet. If you're looking for new insurance coverage or need to make a switch, call this branch of State Farm. It could be the last time you change insurance companies!

Nicole was extremely friendly, efficient & knowledgeable. She met with me on short notice to begin the process of acquiring life insurance for my parents. At the same time she was able to bundle our auto & home at a discount, saving us $50 per month in premiums. Great experience & would absolutely recommend Nicole at State Farm to friends & family.

I cannot recommend this team enough! We recently needed to file a claim after my wife was in an accident. Scott's office was there for us right when we needed them, and made the process incredibly easy. Right after our accident we were connected with Carol, who worked with us to get our claim resolved and paid out more quickly than I thought possible. Thank you Carol for your thoughtful and diligent work with us when we needed it most.

We just recently switched over to State Farm for homeowners insurance, and my agent Amy was a pleasure! She is very knowledgeable, professional, and nothing short of amazing! I highly recommend to anyone looking for new insurance or making a switch! She made it seamless with no stress. Thank you Amy!!!!

I've had the best experience with this company! They have made it so easy for me to get insurance from auto, renters and adding my husband on the policy. Amy is great and has been very responsive whenever I reach out to her! I've never had this experience with any other company before. They make it so easy I highly recommend them! Not to mention... they have the lowest rates I have found compared to other companies!!

I have dealt with many companies and people Carol from statefarm is #1 class of quality service to her clients. You definitely need that at a time when you’re going through all the paperwork and worries of an accident. Her pleasant voice and authenticity is beyond compare. Thank you for everything.

The team at Scott Grates Agency has helped us with all our insurance needs since we relocated to New York State last year. The are so easy to work with, professional yet friendly, and very quick to get.the job done. I highly recommend them.

I get immediate attention when I have a question or a concern. The team of Insurance professionals in the office are top notch. Our bundled State Farm policy is reviewed annually and is the most affordable in the area.

Scott graves state farm ins is a great ins company . The people there are so polite and knowledgeable. Especially Heidi. She is very good, polite, knowledge, a very sweet to talk too. You need good ins and affordable go to Scott graves state farm in ilion ask for Heidi.

I have been with State Farm for 12 years and a very happy customer. Carol and Alaina were extremely helpful with recent claim I had to make. The entire team at State Farm in Ilion is always helpful anytime I called with questions or needed assistance! 5 stars!!!!!

Nicole at State Farm Insurance Ilion was very helpful in getting mine and my sons car insurance at a low price. She was very informative and helpful. Nicole answered all my questions about the coverage

I've been working with Carol Cusworth she is very helpful, friendly, explains everything clearly and tries to find the best discounts to save me money. I will continue to work with her for my insurance needs.

Scott is a great guy. He is extremely easy to work with and his staff is extremely knowledgeable. If you are looking for an insurance provider look no further.

Nicole Demma has consistently done an excellent job answering all my questions and maintaining my insurance policy. When changes in my plan are needed, she is always on top of it and communicates every detail so that I fully understand them. 10/10. Great customer service! Alaina Valeriano has also done a phenomenal job. I told her the extent of the coverage I wanted and she made it happen for a very reasonable price. The way in which they do business and save myself the never ending phone calls and questioners makes me more than happy to continue my insurance plan through them. 10 outta 10, would recommend

Carol was professional polite and worked hard to get us the most coverage for home and auto insurance at the best price. She did this and saved us half of what we paid at the former company. We are very pl eased with her and happy that she is local and available to us if we need help with our insurance needs.

Scott Grates and his team are exceptional at what they do and extremely professional. Any of his team members are ready to assist you. I would recommend Scott and his team to anyone looking for their auto, home, or life insurance needs to be handled in a professional manner. Thanks for helping me with my auto policy!

We have been customers of Scott Grates’ State Farm for a while now. We have great rates and it’s so easy to add or take off items to be insured. His staff are wonderful and so kind! We are happy to be customers to such a great place.