Santander Bank Branch Rutherford Ave, Boston

Went to the the branch yesterday(February 5th 2022) and one of the bank tellers was truly amazing! The branch manger William C. Helped me beyond words with everything I needed to get done! Gave me so much knowledge and information about things I knew and did not know about my account! Thank you so much William for your services with such an amazing attitude! Can’t wait to come back whenever I need help.

I was a customer for more than 20 years, but as a result of my experience with the Charlestown branch, I am closing all remaining accounts. I closed a checking and line of credit account in 2012, but 1 year later, was charged an insufficient fund fee to my closed checking account for the line of credit that the Charlestown location had also supposedly closed. The Charlestown branch manager told me he would waive the fee, but did not, then refused to return my phone calls. I finally paid the fee because I was closing on a house and didn't want this on my credit report. I then called the 1-800 number of the bank to change my address, and while the call center staff was so lovely, they discovered that the checking account and line of credit account had STILL not been closed by the Charlestown location. Fortunately the call center was able to take care of it over the phone. Disgusting experience all around. Avoid the Charlestown location at all costs.

I like the driveway only because of covid

Worst bank/branch/staff ever. They need to have a better training program, teach their staff how to handle certain transactions, and they need to listen to their customers. Every time there’s a new request, they have to pick up the phone and call someone else for advice. They’re consistently making mistakes, not one or two but at least three times that are worth mentioning. First time was to change my name, they messed it up and I had to go to another branch to finish the process. Second time, I closed out an escrow account and specifically requested it to make the check to someone else and memo it to myself. They did the opposite and so the designated person couldn’t cash the check. Once again, I had to go back to fix it. Third time, I made a deposit to my business checking account (and I do this every month), they instead put the money in my personal account. I didn’t realize it until I checked my receipt from my email. Luckily I caught it in time before it went negative. But now I have this big transaction in my personal account that I might need to write an explanation for a mortgage refinancing. I’m so done with this branch/bank. It takes time to transfer to another bank now but it’ll save me more hassle in the future.

Just another boring bank with decent service, I wish they were more like a TD bank style.