Sames Bastrop Ford, Inc. State Hwy, Bastrop

Bryan and the team at Sames made buying a new vehicle a breeze. After having a bad experience at 2 previous dealerships, we found a vehicle we were looking for at Sames. It was about an hour drive and we have 2 small children so we set up the entire deal over phone, text, and email in just a few hours. They were all very responsive and not pushy at all. They even stayed late so we could pick it up at the end of the day. Thank you all for making the buying process so easy, that's how it should be.

Picked up my new 2022 Bronco today. Ian took good care of me. No bs , straight forward, no games , no drama. Everything a person hopes for in a new vehicle buying experience. I really appreciate the great communication from all the staff there from my salesman to the finance guy. I was in and out in about an hour. Definitely recommend this dealership.

They taught me the invaluable lesson of always verify and never trust their word. I would never recommend them to anyone. I went in to have brakes put on my pickup because I was having issues with left back drivers side. I sat for over four hours reading and they came out and said done. My mistake, I trusted them, so paid and left. Coming home last week on 304, brakes went out. I managed to get home very slowly and only because it is a standard. When the mechanic took off the brake cover, the keepers had never been touched, so brakes where not replaced. Everything and I mean everything fell out on driveway. They literally let me drive off in an unsafe vehicle and I was blessed to be okay. I am so done with Sames.

During this time where just finding a new vehicle is difficult, Liz Roop came through for us. She was able to find one and hold it for us. There were offers to pay over the price however Liz had given her word and was not going to go back on it. It is so refreshing to be able to deal with someone who is truthful and reliable. Thank you Liz and thank you Sames Ford.

Saw a 2020 Platinum Ford Explorer and went down there, wife needed a new vehicle. The staff there is amazing and so friendly, the process was painless and easy. They have one person doing the detail so we waited a bit longer then wanted for the vehicle but when it came out it was so damn clean and detailed I did not even recognize it. Prices was a little more than we were looking for but not enough to hirt us, the gap coverage they offer is a great deal and the vehicals are not lemons at all. Bryan the salesan was such a joy to deal with. When I am looking for a new truck this is where I am going. Thank you Sames, you made my family happy.

Geoff and Tyler are the absolute best people! Everything was easy with the trade in and purchase. Geoff spent awhile showing us all the gadgets in the truck after the purchase. It was fun talking and laughing with them, it made the process so much less stressful. I recommend anyone to come here.

While traveling thru Texas the passenger door on our 2014 Ford Fiesta would not latch and had to be tied shut. We called ahead to Sames Ford in Corpus Christi, the next town we were traveling through. We talked to service advisor Daniel Ramos who, found that there was a safety recall on the latches and got us scheduled and serviced quickly. Daniel kept us updated on progress and worked to get us back on the road even though his department was short staffed due to illness. Can't say enough about Daniel Ramos and Sames Ford in helping us with this difficult situation.

We’ve been seeing Liz Roop for our new vehicles for years and when she went to Sames Ford we knew we’d be buying our Vehicles there. She is the hardest working person in car sales that I’ve seen, she really knows all of the ins and outs with credit as well and has always gone the extra mile. Sames Bastrop Ford has also been exceptional. We bought my Wife an Explorer and myself a Ford F-150.

Once again in less than 3 months Bryan Richter in Sales & this time around Jeremy in Finance got me taken care of with no hassles for my 2nd purchase on the Ford Side....Thanks for the great work with the purchase of my 2022 Ford Explorer!

I just wanted to say thank you to Lizz and Tyler for making the impossible happen for me !! Lizz sold me my first vehicle after my bankruptcy two years ago and again when everyone else could not make it happen. I will only come here even if it’s an hour and a half from San Antonio. This dealership knows how to treat people and I wouldn’t go anywhere else !!

Great experience from start to finish. Ian was super, no pressure, and very knowledgeable about all the amazing features of the F-150. Everyone was very friendly and the process was quick and easy. Normally I dread the car purchasing experience, but this one was painless. Highly recommend Sames Ford and Ian!

Hands down the best place to buy a car in Texas. Chester made the sales process easy he was patient, not pushy, and super friendly. He listened to all my concerns and addressed them. That was just the start of the process when it came down to the finance Tyler took real good care of me. He went through the paper work thoroughly and was straightforward. I drove all the way from Fort Worth and will continue to travel to this Ford dealership for all future purchases.

Shawn Carroll was our salesperson for purchasing a brand new truck. He assisted us every step of the way in the selection and purchase. He always returned our phone calls promptly. When we took ownership of the truck, he was able to answer all of our operating questions and there were a lot of questions! Thanks Shawn.

Liz has been extremely helpful at helping our family get 2 vehicles with a bankruptcy on our credit. I highly recommend her services. She made it super easy and a quick process!

I’ve bought two trucks from this dealership and had a great experience each time. Mr. Choules has assisted me with both, and is an honest, straight-forward, no pressure salesman. Their pricing is better than any dealership in the Austin area. I’ve gotten quotes from Sames and had Austin dealers tell me straight up there’s no way they can match it. Well worth the drive if you live in or around Austin.

I want to give out an outstanding shout out to Liz Roop!!! She really does care about her customers, she made it all happen for us! It was such a long battle trying to get a new car, but we kept in contact with her prior to purchasing making sure we had everything set for a new car it all happened so fast & we are so grateful on the outcome of her accomplishment! We got a call on Saturday morning that we got our approval! We live in SA so we had to make our drive up there but it was definitely worth it! 3 hours later we left with a brand new car!! I highly recommend her, she is so sweet, lovable, caring & very generous you will enjoy your visit with her! We love our car so much, & it was the best thing that has happened for us thus far! Thank you so much Liz, it has truly been a blessing!!

If I could give zero stars I certainly would. Sales department is great. However, I feel the need to warn everyone to avoid the service department at all costs. The service manager, Matt, is really inept and its like the blind leading the blind. The staff on his team have virtually no idea what's going on. It's only a matter of time before they get sued for negligence and incompetence. The owners of this place need to clean house and fast. If you love wasting time, money, and energy then Sames Service Department is for you.

We have a 2019 Ford Flex. There have been some minor issues and maintenance required. Matthew is our service writer. He is amazing. I am not related to him. In fact we live in Florida and our "Texas Car" is the one that goes to Sames. But I can say 100%, Matthew tries hard to be on top of the work needed and our schedule. Since the car is only used when we come to Texas, there are times where we schedule with Matthew to take the car and we Uber to the airport. The Flex is always ready when we return and the prices we have paid have been reasonable. We might save a few dollars with a small-scale, independent shop, but we get such great service and have a good relationship with Matthew, why bother? Thank you Matthew and Sames.

I can't thank Matthew and the team at Sames Bastrop enough for getting in a warranty repair on my RV within a day and getting the parts overnighted. Since my wife and I have been full time in the RV and have non-refundable reservations at campgrounds (we were on our way to the Grand Canyon), it was important for us to get the power steering and brakes fixed up quickly and reliably. I would highly recommend this location for their service and hospitality.

We were one the road heading home from the lake and the turbo inner cooler hose busted. Katie in services had the part and made sure we were taken care of in less than 30 minutes, probably closer to 20 minutes. Great service and highly recommend!! Thank you so much!! Side note, we were already stranded for about 2 hours trying to fix the boat trailer tire, so for this to only take a short time, was very much appreciated!!

I travel full-time in a 2003 Class C RV on a Ford 450 Super Duty Chassis. I took it to Sames for several repairs to get me back on the road. Kattie (Service Advisor) and Cameron (Technician) took great care of me. They repaired the rotted tubes that fed my windshield wiper fluid, fixed my hood which wouldn't close completely, and installed a catalytic converter anti-theft device (which I provided). All work done before the end of the day since I could not leave it overnight (I live in it). The next day they even corrected a problem with my marker and tail lights which happened after I left (blown fuse). I really appreciate the professionalism and kindness they showed me. I will use them again in the future when I am in the area.

Don't expect a callback from their service manager, service team members, or anyone else unless it's one of their salesman. They seem to be the only people who know how to use their phone system.

Very pleasant buying experience for my 2021 F-150. I have never met anyone with the overall knowledge of vehicles than Shawn Carroll. The sale was completed quickly and then Shawn spent another 60 minutes plus going over the features of the truck. Great riding vehicle with superb features. I drove past several other Ford dealers to work with SAMES Ford.

I walked on the lot Shawn Carroll came up and started working with me right away on what my options were. He listened to me and was able to exceed my expectations on service during the sale. He set my iPhone up with the Ford App walked me through how to use it and basically made this the best car buying experience I have had.

Bought a Ford Raptor from this dealership. By far the worst experience I have had all the way around. Things did not happen the way it was suppose to they pulled the "certified pre owned" warranty just before I signed the paperwork and then tried to sell me an aftermarket warranty. Not being acceptable they did end up "work the numbers" to make the warranty not cost more, I think? After the purchase I noticed major problems with the truck just after buying. Shawn the sales guy scheduled me to take it back the next buisness day where he was conveniently not present. Was there for 7 hours as there was no loaner vehicle, no one knew what to do and kept telling me to talk to Shawn, who was unavailable. they didn't diagnose any of the issues and needed to Schedule another time for there master tech to look as he was too busy at the time. These problems are still not resolved at this time.

These folks had the vehicle I wanted in stock. (I have it now.) A salesman promptly responded to my online inquiry, and he communicated with me over telephone, text, and email. He answered my questions and explained the deal they could offer me. We came to an agreement, and I drove down to pick up the vehicle. The salesman rode with me for a test drive to confirm my decision. Both he and the finance manager were cordial and helpful. I am highly pleased with my experience with this dealership.

The service department at this dealer is by far the worst. My family has 3 Fords that I have taken to their department at least 6 different times in the past year. In those 6 visits the service department has disappointed every time. Unfortunately Bastrop does not have another Ford dealer and my schedule doesn't always allow the convenience of driving an hour to another location. I'm that person that arrives at 0630 an hour before they open to ensure I'm first in line. However for some reason I end up being stuck there on average for 4-5 hours. I'm not talking about complex repairs, I'm talking about a state inspection on one vehicle that took 5 hours, another that took 4 hours. This last visit they had our car for 3 days for a diagnostic that was simply a dead battery. On another occasion 5 hours for an oil change because they "thought I had left" I was in the waiting department the entire time. Not until I went to counter to check on the vehicle they informed me it was finished, because they fail to call when work is finished. These are just several of the experiences, the disorganization continues. This department drops the ball on every aspect. I've continuously given them multiple opportunities to provide a better experience and they fall so far from par its embarrassing. I will be transferring all business back to Bluebonnet Ford in New Braunfels where our family has purchased vehicles in the past and had red carpet service everytime.

We have just one word to describe our experience here -- INCREDIBLE!!! We have been to almost all the Ford dealerships in the area looking for a new F-350. The atmosphere and customer service at Sames is BY FAR the best. You are treated with respect and you are not just a dollar here. These are friendly hard working people that want to EARN your business by giving you a GREAT deal. Our salesman Adam was very helpful and knowledgeable and there was no high pressure to buy. Clay worked with us and got us a great deal on a new truck and gave us a fair price for our 2002 F-350. Luis made the financing a breeze. We have NEVER had an experience like this at a dealership!!! Car buying is normally stressful but not here! Save yourself and buy at Sames Bastrop!!!

Tyler Williams & Liz Roop are miracle workers. Excellent service! They made purchasing a vehicle a piece of cake. They can do things other dealerships just cant. Best experience buying a vehicle so far! Thank you so much!!

By far the BEST car buying experience I have ever had. Chester Deshay was so understanding and precise when helping me choose a car. He never rushed me and was very knowledgeable in his line of work. He got me into a brand new 2022 car. My first brand new car. He is definitely the go to man if you ever want to trade in and buy a vehicle. Great customer service! I will definitely buy from him again.

Liz Roop made the buying process simple and to the point. I appreciate her professionalism and quickness with closing the deal. If you’re looking for a vehicle contact Liz. She will get you rolling.

When my car got totaled Liz Roop was there to the rescue and was able to get me into a new 2021 Ford Escape and being in Houston she was able to get it delivered since i was out a car to travel to bastrop.

Ian R.was great from start to finish. They had me financed & on my way in a quality used car in a matter of hours. Originally I was won over by their reputation and past experience with their service department. Now they are my 1-stop shop. Thanks Sames!

Took in my 2001 F250 7.3 which started running rough / barely at all. Overall they did good work and Kattie was very good and responsive. Which is more than I can say for other places I've been to. She and the mechanic explained the issue (which was a pretty tricky problem in my opinion). They had it diagnosed in 3 days, got the parts in a week, and was fixed the following week. So just under 3 weeks. I would give 5 stars if the turnaround time were quicker but considering everybody is short handed these days I'll take it for good work.

Service was done fast. Good recommendations from tech. My advisor was very friendly and kept me updated.

Highly recommend this dealership. Liz Roop and Jeremy Green made the car buying experience a breeze. Thanks so much for all your help. You're the best!!

Bryan Richter in Sales & Tom in Finance at Sames Bastrop made the purchase of our 2022 Ford F-150 go very smoothly....Will be referring them to friends & Family....We have used Sames several times in the past & have been treated very well....Thank ya'll!

The sales folks were great and quick. I was in and out with new explorer very quickly.

Bryan was excellent to work with and made my vehicle buying experience super easy. Great staff and great facility overall.

Great experience buying here. I love my new Bronco. Hands down my favorite automobile purchase. Everything was so easy from upgrades, to financing, to finding my dream car. Thank you Sames for working so hard to get what I wanted!!

Awesome experience for our 2nd purchase from Sames Ford - Fast, No Haggle - found me a truck that meet my needs perfectly in 1 afternoon. Won't shop anywhere else or with anyone else except Shawn Carroll! Thank you ♡

They are great people to work with. Bryan Richter was awesome.

I wasn’t able to come to a deal with them (through no fault of their own) but all my dealings with Geoff have been nothing but above board. It’s nice to find a dealership that shoots straight, and doesn’t try to lure you in with shady tactics. I’ll definitely make an effort to buy with them in the future.

I recently had a vehicle in for service at Sames Ford. There was a bit of a misunderstanding on both ends on a slight discrepancy. After talking to the service writer and service manager we got the issue resolved and I’m happy with how things were handled. I will be servicing my fleet of vehicles with them as I continue to grow my Bastrop business.

Liz and Tom where phenomenal in helping us with our new vehicle. We contacted Liz on Wednesday and by Monday we had our trade complete! Great staff, great location, and we felt like we were in good hands the entire time. Highly recommend Liz for your next car purchase!

Sames Bastrop Ford is hands down the best place to get a vehicle. Liz Roop is the best salesperson in the world!! She helped me out 11 years ago and I knew I could count on her to find me the best car and the best deal this time around too. She is so good, I travel from Oklahoma to buy my cars from her. She always finds me beautiful, reliable, high quality vehicles. Along with Liz, the Finance Manager, Tom Dawson, made this experience the most awesome. I drove 6.5 hours to pick up my vehicle and everything was done in less than an hour. This dealership is truly blessed with the expertise they have with Liz Roop and Tom Dawson. I do not trust any other dealership like I do with Sames Bastrop Ford.

I bought my Jeep here and I'm a regular customer to get my oil changed and an overall car checkup. These past few times when I set up an appointment I get pushed to the end of the line and all of the walk ins get to go before me. I thought the purpose of the appointment was to have the car checked at that time that's why you set it up specifically for that date. Kinda like the doctors office; walk ins are welcome but appointments are priority. This is frustrating because if that's not the case then completely remove us being able to set up an appointment. This also is extremely difficult when I take certain days off just to be told I have to wait 6 hours because 10 cars are in front of me regardless of my appointment.

I purchased a F150 from Sames and it was the best and smoothest vehicle purchase I've ever made. I couldn't of asked for a better experience when buying a car, and it really was due to the professionalism, honesty, and friendliness of this team. I would absolutely recommend them to anyone.

Can't say enough about Same's Ford service department. The steering rack went out in my F150 just after my warranty expired. They didn't have too, but because of my customer loyalty, they honored my warranty. I can't thank the service manager, Darren, and the two service reps. I worked with Mathew and Katy enough. Because of those three I will continue to be a loyal Sames Ford customer. Thank you again.

I had a great experience with Ian when buying my Bronco Sport. He was super helpful and knowledgeable, and low pressure. He was very accommodating while I took my time to make my decision.

A big shout out to LIZ ROOP:) She is amazing that we bought another bronco.

I must say! I had absolutely no hope for a great reliable car for my new job! But some how I fell upon Lizz Roop and her wonderful team here at Sames! Thanks to them I now have a four year old jeep Patriot!!! They moved mountains to make sure I was well taken care of! Thank you everyone at Sames!!! All I know is God works in mysterious ways!

We bought our truck from Sames a year ago. We have had a couple of things come up in the warranty timeframe. Once in October and again here recently. I just have to say that in every instance this dealership has come thru for us. I am here to tell you that they do not stop until you are a satisfied customer. As we all know the world seems to be on back order. When our truck went down this time the service writers, service manager, GM and even the owner worked tirelessly to find parts and get our truck back on the road. This is a dealership I highly recommend as they have proved consistency in going above and beyond in every encounter we’ve had with them.

Liz Roop was extremely cheerful, knowledgeable, and resourceful throughout the purchase of our new Ford Bronco. Liz was also amazing with next steps, set up, and follow-up. We feel our interests were carefully considered and valued at Sames Ford in Bastrop, Tx.

Liz Roop - Sales Rep was up front, very knowledgeable and dedicated to her customers. She had me laughing but during this covid time, we did everything over the phone, and once all the paperwork was completed, I choose the vehicle I wanted, I drove up from San Antonio and everything was ready to go. The vehicle was fueled up, clean and just what I had expected. GREAT JOB LIZ!!! Tyler - Finance Department was up front, explained and made sure I understood everything and that I was taken care of. GREAT JOB TYLER!!! Both employees were extremely friendly and made this experience a great experience. I will be back in the future for my next vehicle. Thank you SAMES BASTROP FORD - GREAT JOB!!

I would give Sames Ford a Zero on a scale of 1 - 5. The Service Manager is very genuine but I cannot say the same for the General Manager or Shawn Carroll the salesman. I bought a 2020 Ford Escape on January 14th and brought it in for an air noise on my driver's side door. The car only had about 500 miles on it and it smelled like a wonderful new car. To say the least when I got in back it was a used car that smelled like a rotten fruit basket and the air noise was not fixed and the door was not replaced back like it was. The General Manager could have cared less in working with me and only gave me answers that he thought a "woman" would accept. The salesman was only worried about getting 5 stars on his review.

Actually, this is Suzanne Mohme. Just had an awesome experience in buying a new car from Sames. Bryan Richter was my sales consultant and Tyler Williams was my Finance manager. Great guys, no high pressure. I was Leary about this dealer because of a bad experience looking at a used truck 5 years ago but decided to give them another chance. So glad I did!

Easy going, no hassle experience purchasing new ford truck. Geoff was knowledgeable and helpful when placing order. Sales experience was very nice at Sames Ford in Bastrop.