Sallie Mae Continental Dr, Newark

Just adding to the lot. Terrible place to get loans from, if there's ANY alternate options I strongly recommend taking it. Maliciously slow and incompetent customer support. My story: Started paying interest on loans the first month into college (Oct 2014) and all through school, started making full payments plus whatever extra I could afford as soon as I graduated (April 2019). Nearly 100k in loans down to 88k at graduation, down to 55k by January 2020. No missed payment, no late payments, no need for repayment options. My roommate and partner immediately lost their jobs due to the pandemic and suddenly my monthly expenses over doubled. Called Sallie Mae's ONLY phone number, sat on hold for over 2 hours, was told that I had 3 months of bonus PANDEMIC forbearance to use. Used those to keep afloat while roommates found alternate jobs. Fast forward 2.5 years, my fiance quits her job (due to an interpersonal issue (she was assaulted on the job)) and I learn that the 3 months of forbearance (they are legally obligated to issue) is EVERYTHING Sallie Mae offers in terms of financial assistance. I also learned that in January 2020 those forbearance months were reset due to the pandemic. But if you hadn't ever used them you didn't get a bonus 3 months. As is always the case, actively paying your loans and being a diligent borrower makes you their lowest priority customer. Sigh

Sallie Mae Online Very competitive rates on money market accounts. Some of the best.

In the middle of COVID and other stressful life situations my daughter put her student loans into deferment. She had to move back to Virginia after Covid and when she updated her address they updated the info for me as well. I am the co-signer on her loan and live in a different area of Virginia. I NEVER received any notice that apparently her loans had gone in to default. She thought her payment was in September. I was alerted to the default from a alert on my Credit through EXPERIAN. They had not attempted to reach me as the co-signer but they reported all of her loan so in default and it destroyed my credit. The worse part is that although the customer service person I spoke to was polite... deep down I knew that they wouldn’t admit to any fault or even try to help with the situation. I would tell parents and college students to NEVER deal with Sallie Mae. It will cause problems that will last a long time..... at least seven years. It will cause problems with getting a car and so many other things. I have never had a single late bill on my credit in over 20 years and now there are 4 of my daughters default loans on my credit score. It has cause so much stress in a time that is already just terrible for so many people. They just dont care!

I would give a zero if possible. They are extremely sneaky and misleading. Used to be a governmental institution that went private. At the onset of covid, it took me 2 hours to get in contact with someone to put my loans in forbearance. They led me on to believe that my loans would be in true forbearance in relation to the cares act but later found out that they had continued to charge interest on the loans in the forbearance period. Shame on schools for pushing this loan provider as a governmental loan, shame on the government for allowing them to go private and shame on our whole system for making ambitious youth be boggled down with debt for wanting to better themselves. It’s oppressive and sickening. Shame on you Sallie Mae. Do better.

The 100+ reviews don’t lie. Save yourself literal YEARS of pain and near-suicide by going for any other loan servicer. Wells Fargo, Chase, literally ANYONE but sallie mae. Worst in the system, hope you guys crash

consider not going to school before you EVER take a penny from them. When it's time to pay them back, they will not help you refinance and ask for an absurd amount of money per month. Interests rates are unbelievable. you are nearly paying what you borrowed TWICE!

I’ve dealt with them for years, after using up my forbearance (that they’re required to offer) they’ve been nothing but ruthless in their collections if I’m even a week or two late. One time they started calling my sisters, my aunts and uncles—its pathetic and should be criminal. I’m paying $850+ per month for my $75k loan to finish school. No more ‘grace’ periods or time off or half payments. They said they have nothing to offer me to help, and my fixed rate interest at 4% expired after one year, they now are up past 11%. I can’t even pay off the interest I owe on the loan, let alone the principle.

customer service is rude and unknowledgable. My parents work in this field, so I am always kind and understanding of people in this industry. But the representatives told me blatanly incorrect statements about my loans, such as telling me there is no floor to my interest rate (turns out its 1.125%), and that there is no benchmark my interest rate is tied to (obviously lie. I escalated and found out they use 1 month LIBOR). The representatives did not even know what interest rate benchmarks such as LIBOR, SOFR, Fed Funds, etcetera were, which is pretty important when you are selling variable interest rate loans. Also they should know that other countries have negative rates, which could happen in the US too. When I ask if rates go negative, they should not be acting as if my question is stupid.

No Stars. 12 % loan. This loan was a mistake; they squeezed him and cosigner because they were desperate.. Accumulated a lot of interest while he was going through school. Sallie Mae Told my relative that they would work with him to lower interest rate if he shows hardship or ability to to pay. That wasn’t true. They would not refinance even during pandemic. Stay away. He is lucky to have another relative payoff loan. Now he pays relative. Rates are easily below 5 right now. Just perpetuating keeping young people poor. Terrible!

I haven't really had any issues with Sallie Mae. The few issues I did have were quickly resolved same day on the phone. The customer service reps I talked to were all very nice and helpful. I'm still in school, but I have multiple loans, some even 4 years old now. My interest on them hasn't changed, they've all stayed at about 9%. I havent used the autopay on the website, I set it up through my bank so I cant comment on how that is. If you're ever having a hard time paying something because most of your payment goes to the interest instead of the loan, make biweekly payments. More money will go to the principle that way. On another loan, I've knocked off almost 10 payments by doing that and paying $10 more per month.

Awful company - my interest rates were as high as 11%. I just switched to another provider and got approved for under 5%. Wouldn't recommend Sallie Mae to anyone unless there were no other options. No option to refinance. Very disappointing- they’re exactly the type of corporation that needs to be regulated. I wasted thousands with them. Try citizens or sofi.