Salem Five Bank Paradise Rd, Swampscott

My husband and I had the best customer service in the Swampscott branch. David McCoubrey helped us not once but twice with some cashiers check, a banks letter and bank statement. We spoke on the phone and was very helpful in every way possible. He treated us like we were important customers and we felt in very good hands. He knew every answer to all of our questions. He waited for us and even cut his lunch early to come out and help us. I highly recommend anyone to go see this establishment and see David. He is the best bank teller we have ever en contoured :).

I've been the happiest customer with Salem for approximately 10 years. So happy that I've recommended this bank to some of my friends and family. Today I visited the Swampscott branch and had such a bad experience. I am well aware of the hours of operation and I would understand if I showed up minutes before closing demanding service, especially during these trying times. I got in line at the drive thru at 4:20 PM thinking that I'd have plenty of time to be taken care of. I waited in line for over 40 minutes just to be ignored and turned away when I finally got to the window. They took care of the car in front of me though and nobody ever came out to stop the line so there were plenty of cars still waiting behind me. Not only is this inconsiderate but it is very unprofessional. I called the bank and I was called a liar when I expressed my frustration about being in line for over 40 minutes and pretty much told tough luck. I will never visit this branch again and this experience makes me want to take my money elsewhere.

Everyone here it's always very professional and helpful. I have been banking here for decades, so long I don't remember when I started. I highly recommend Salem five and more importantly I highly recommend this branch. Ron Eastman Lynn Mass

Very Good bank since I switched over to them the staff is very helpful.