Russell Smith | Branch Manager, NMLS ID# 78989 with ALCOVA Mortgage S Jk Powell Blvd, Whiteville

I had a wonderful experience refinancing my first home with Russell Smith and his team at Monarch Mortgage. They did a great job of keeping me informed and always responded quickly to my emails with clear, straightforward info. The online platform was super intuitive and easy to use. Russell's team worked really hard to get me the best rate possible, better than I initially anticipated. The entire process took less than 30 days. They definitely know what excellent customer service means and each member of the team exceeds expectations. I will definitely use their service in the future and I have been referring them to friends ever since!

If you need a home loan, you'll be lucky to work with Russell Smith and Team Move! Unlike the other loan teams that I tried, Russell and Team Move didn't give up at the first sign of complications: They were willing to try alternatives and worked diligently to help me get approved and closed. Without their efforts, I probably wouldn't have been able to buy my new home. Their customer-service is as good as it gets: Always polite and patient, they quickly responded to my emails, even on weekends, and kept me informed and updated throughout the process. Russell Smith is clearly an expert loan officer – probably the best in the world – and he even managed to get an unbeatably low rate for me!

Russell Smith is an outstanding mortgage professional who knows his craft exceptionally well! Everyone with mortgage needs must make it a priority for themselves reaching out to Russell and his team first. Great service, always accessible, and ready to answer any mortgage related inquiries. I highly recommend Russell Smith to everyone looking to secure a new mortgage!

Top Notch Service! Russell and his entire team are the best of the best in the mortgage industry! You will experience white-glove service from the moment you connect with him and his team. They have the highest level of service, knowledge and integrity and deeply care about each and every client and ensure they are getting the best mortgage options that suit each individual’s needs. You will not be disappointed working with them are your mortgage lending team.

I'm a Realtor and have used Russell and his team for years. It's always a pleasure to work with them. They have the most organized process BY FAR of any lending company I deal with. So much so that I have even recommended multiple family members (yes, the ones I like) and personal friends - and each one has been equally satisfied. When it comes to using Russell at Blue Ridge Bank, we can say BRB genuinely means Be Right Back (with another client)!

Russell & teammates, provided an exceptionally easy & stress free experience throughout the entire loan process. More importantly, personal communication from start to finish was invaluable. If I needed a question answered he/they were always readily available. Also, when an issue occurred with the purchase, which could've halted the sale, Russell offered solutions to continue the transaction. This in particular, shows the dedication & understanding Russell has toward his clients. Thank you!

Can’t say enough positive things about Mr Russell and Ms Amy! They were beyond helpful throughout the entire process! Always available to answer questions or provide clarification/education that can help anyone from a first time to a repeat home buyer. They always provided notch customer support and made the home buying process a breeze. Highly recommend 10/10 and would not hesitate to reach out for my future mortgage needs

Our mortgage experience with Russell and his team, was absolutely phenomenal and by far surpassed our expectations. They were extremely thorough, personable, and compassionate through this process. Most loan officers just want to close a loan and make a dollar; but not this team. They were attentive to our needs & concerns. It has been 7 months since we closed on our home and still to this day when we call with ANY questions Russell & his team are sure to get us the right answer, in a very timely manner. What makes it even better, is they’re honest! If there is a better option or opportunity for you, they are sure to educate you on that. Instead of just “making a dollar” off of you. Russell is exceptionally knowledgeable in the mortgage world. Therefore, they were able to offer us the best product that fit our needs. We have referred several of our family members, friends, & co-workers to them, and will continue to do so! You can not go wrong with choosing Russell and his hand-selected team! Thanks again Judy, Amy, Robin, Ashlee & Russell. Y’all are the very definition of the Dream Team!

Russell is extremely thorough, thoughtful, accurate and quick to answer any questions. He is easy to contact and replies extremely promptly. I also believe he is trustworthy and honest. I would definitely recommend working with Russell. I know anyone working with Russell would have to be 100% satisfied. His company also has cute little videos to explain the process; and he, of course, will answer any questions we have. He was referred to me by a family member who has worked with him before. We will continue to work with Russell in our future transactions. When you have the best, why go anywhere else! Thank you, Russel, for having a smooth, seamless process that makes a normally stressful time smooth and fulfilling.

July 3rd 2021 Wonderful Buying Experience The Daniels Family Russell Daniels from Fayetteville, NC “My Wife and I purchased our first home last year and going in we didn't understand anything about the mortgage process. Russell Smith and his team was so knowledgeable and attentive and made us feel comfortable and more educated. Everything went smoothly, and he found us the lowest possible interest rate. We couldn't have asked for a better experience. Blue Ridge Bank made us feel like we were one of their top clients.” I have already referred Mr. Smith to our family and friends.

Russell & his ENTIRE team are the absolute bomb! Top notch service. I have been in the banking/financing world for over 5 years now. And the level of communication, expertise, and customer service truly surpassed anything I have ever experienced, outside of myself of course. Coming from this industry I know how important it is to have these qualities for your clients. Very impressed with the turn around time also! We closed on our home in 27 days!! Wow!! Russell and his team know how to get things DONE! I have referred several clients, family members, friends, and strangers in the grocery store to them! They surpass all my expectations. Best team around HANDS DOWN! Do yourself & your realtor a favor and go with this lender. If you’ve been told no, they find a way to say yes.

We refinanced our home with Monarch Mortgage/Blue Ridge Bank in June of this year and I can say it was the best experience we have ever had. I thought the process would be slow with some obstacles along the way but that wasn't the case. It went fast and smooth. It was great to deal with people that have your best interest at heart and were with you through the whole process from beginning to end. Russell and Ashlee were great and answered all our questions. My wife and I would highly recommend them for all you mortgage needs. Michael & Michelle

Customer service with a GREAT attitude and awesome personality while TAKING CARE of BUSINESS = Russell! He kept us updated as we went through the process of obtaining the loan and reached out to other support, Ms. Amy, :-) when needed. Both Amy and Russell assisted us in closing successfully and we look forward to work with them again in the next few months. THANK YOU Blue Ridge for your support with our Kingdom!

Thanks Russell and everyone at Monarch mortgage who participated in assisting us. The process went really quickly from beginning to completion. Russell was very quick to respond to our questions/concerns via calls and messages. Highly recommend their services to others.