Rusnak BMW Auto Mall Dr, Thousand Oaks

I purchased a CPO 2019 BMW 750i from Rusnak BMW Dealership on 07 DEC 2021. The experience there was great. Sales Associate Howard Mack was very helpful in the buying experience. There was no pressure and he was very knowledgeable throughout the viewing and test drive of the vehicle. The lounge area was also nice and comfortable with a lot of amenities. Rusnak BMW is a great dealership to go to. They have a variety of stock and helpful associates.

Excellent customer service! Vitaly is great and he made the process very simple and easy. I ordered my car with him. While I was waiting, he kept me posted with status without being “pushy”. Once my car arrived to the dealership everything was smooth, it took me nothing to get everything done even with the finance department. I will definitely recommend Vitaly and Rusnak BMW!

2018 BMW X5M. I wanted CPO, low miles and an M. Rusnak has them and for the best price. Claude was my guy, professional, not pushy and stayed in contact. The entire experience was incredible. Go with Rusnak and ask for Claude!

We have bought 5 cars here. Each time, we had great experiences! They are fair, honest and work hard to get you in the car you want. The salesmen are professional, friendly and thorough. I can't recommend them enough!

We had a great experience with BMW of Rusnak. From the very beginning we felt very comfortable with Martik and Nancy. They were tentative, willing to answer any questions me and my husband had and very concerned with our satisfaction. This is our first BMW and we could not ask for a better experience. We are so happy with our new car. We will ABSOLUTELY recommend Martik and Nancy and their team to all of our friends and family. Thank you guys very much!!!

Leasing my car through Ruznak was a great experience. I ordered my car through them so I was able to get the exact model features I wanted. Process was super easy. Shout out to Kevin Woods who handled the sale. Ruznak is much more consumer-oriented than many other BMW dealerships in the area.

Watch out… Have been their customer for over two decades and they are living up to the reputation of being typical “car salesman”. You order the i4 online—they make you come to the dealership and one story leads to another. Can’t trust them. Too slick to trust!

Outstanding customer service from Mike Powell ( service advisor) always had a great experience taking my car in for service. Great service that we just bought an X3 from Rusnak and planning on taking it there for service too.

Martik was amazing! He was professional, caring and willing to help with any possible issue. Best dealership experience I have had over the years.

I Have been taking my beamer here for years!… their service crew is hands down the best. They have always taken great care of any car I bring to them. Josh Gates, a service manager over there has always gone the extra mile to make sure I fully understood what was going on with my vehicle, options I have & was always willing (when available) to provide me with a loaner vehicle. Im usually dont write reviews about my experience with a company, but I thought it the least I could do to show my appreciation to josh and every tech who’s ever worked on my car over there!… -Thank You Josh & Rusnak BMW-

Pretty good service in the past... until my 2021 330I preset rado Stations stop working 6 months ago. In the last 2 services (6 months) I've been told " It's a known problem... Remedy not available" So... 6 months I didn't change stations, while driving 🤷‍♂️🤷‍♂️. Om my last service @ Valencia BMW I just mentioned the issue and when I got my car back it was taken care of ! Coincidence ??? I think Not !!! And... if remedy was "All of a sudden" available why wasn't I contacted by Rusnak BMW to notify me ?????? I'm Truly Disappointed 🤔

Edit: 2/7. After making a big deal at the dealership about the difficulties I encountered from another BMW dealership plating a previous auto, I have encountered the same issues with this dealership. No plates have been issues, the DMV states they have nothing from the dealership. The dealership says title wasn’t sent and leaves me wondering if and when it will occur. I am guessing the dealerships have some sort of financial incentive for dragging this process out. I’m sure the state will be double dipping in charging me for my old plate as well as the new one for the overlapped time. I also noticed paint damage likely caused by the dealership with their final cleanup of the car. By the time I left. The dealership it was dark out. In the sun you can see the swirls caused by the buffer. Darren was a great consultative salesperson. He helped me understand the vehicle and assisted throughout the sales process. He was top notch. As with most dealerships, the frustration came with the handoff to the finance person. This is where the upsell occurs and where they really twist your arm. My experience would have been perfect had this not occurred but the finance person was insistent on selling me something extra. In order for me to get a lower finance rate, I had to agree to the maintenance plan as a minimum. I reluctantly did so when I really should have held my ground. As a person with a perfect credit score, I felt I should qualify for the best rate regardless of whether I accept an add on. I believe she was also fibbing about the cost of a brake job and other maintenance or repair costs to try and talk me into it. I accepted and so shame on me but I guess I can be at ease should anything go wrong with my vehicle….even though it cost me a small fortune upfront. I hate that dealerships practice the upsell and it really ruins the buying experience. The previous finance rate I received through BMW finance was great and I went in thinking I could get the same or similar rate. Lesson learned, that I should have came better prepared. This would have saved me with both the finance rate I received (I felt still high for my credit rating) as well as being strong armed into an upsell. Overall, it is a nice dealership that makes you feel appreciated and they do a good job throughout the sales process. I would highly recommend.

Recently I leased a new car at Rusnak BMW, which was my first lease at this dealership. The service here was phenomenal, and has tons of options when it comes to choosing a new car. The building looks recently modernized, and has a very upscale and professional feel. Robert Rosas was my sales person, and was so impressed how he went above and beyond to deliver exceptional service and make sure I was happy in all aspects of the car and deal. He made sure I explored all the cars and options BMW had to offer, and educated me on so many new features that I didn't even know BMW had! After looking at all thr options I decided on getting an i3! Between my Spouse and I, we have leased 5 cars over the past few years, and this was the best experience I've had in the leasing process ever. I'm confident that you will have a great experience at Rusnak with any of the reps, but I was thoroughly amazed with the amount of care and attention to detail that Robert put into my new lease. He made sure I got everything I wanted and was hoping to have in my new car. Overall, I left feeling great about my decision. If you're thinking about getting a new BMW, I feel like you can only go in the right direction by choosing Robert at Rusnak. Thank you to all at Rusnak for delivering the best experience possible, and for helping me to find a car that I love to drive.

Mac was my salesman, he makes me feel welcome and appreciate it answered all my questions, took me all over the dealership until I found what I wanted. This is my third BMW at Rusnak and my second car I purchase from Mac he is amazing thank you for the amazing customer service and your patience man will come back with you always.

Had a great experience with Claude, my sales guy. Also Robert helped and Leila took care of the financial side. All were very pleasant to deal with. They were awesome and took great care of me.

Purchase of M550 from lease program was very smooth. Sales and Finance people were friendly, knowledgeable and efficient. Would recommend this team for sales or lease purchases.

My wife and I went in “just looking” and walked out with a new 2022 740i m sport. We worked with Mark Weisberg who as absolutely wonderful and putting the deal together was rather easy. Thanks to Mark and the Rusnak BMW team.

I am kind of far from Rusnak but I go there no matter what. Martik is an amazing salesperson and I recommend him to anyone who wants to get an ultimate driving machine.

In October of 2018 my lease was coming to an end. We came to visit Rusnak BMW and was introduced to Roger Carroll. We have since leased three vehicles from him with plans to refer much more business. He is a man of integrity and will not waste anybodies time during the process of buying/leasing a new car. Our family has consistently always bought/leased from Bob Smith BMW and we have moved all our future plans over to Roger at Rusnak. We really appreciate his time and dedication to the art of great customer service and sales. One thing that’s important to me as a repeat customer is having a repeat sales team that knows what we like and not dealing with a new sales person every 2-3 years. If your going to Rusnak BMW looking for a great deal, ask to speak with Roger Carroll. Thanks for all your time and effort Roger, we’ll be back for that M6 very soon!

I had my pain meds stolen by this business form my car. I had my BMW in for oil change and I immediately noticed my pain meds for my back were gone, when I picked up my car. I let their service manger know same instant. As of now (one week), nothing was done. No one even contacted me trying to resolve this problem. I noticed many other reviews about stolen items by Rusnak's service department. Be careful, leave nothing of value in your car or it will be stolen.

Just picked up a BMW X3 2022 and the process and assistance received along the way from Martik was fantastic. From professionalism, to being very personable, my experience couldn’t have been better. He constantly went out of his way to make sure everything from paperwork to the transfer of the car went well. The next person I know that is in search for a bmw, I’m recommending Martik at Rusnak Thousand Oaks.

Great disappointment. Stay away from this place as far as possible. To begin with one of my communication units were disconnected die to some recall in exchange for $400 BMW dollars which I could spent at the dealership store. I never received a single penny. When recently I contacted Rusnak they first pretended that they have no idea about this service, and after I asked what exactly was disconnected they refused to answer. My car was in service at Rusnak several times and here is another very strange thing. One week ego I was rear-ended very hard and none of the airbags popped up. After scanning was done by a certified mechanic he said that something was done to the car while servicing it. So, once more, people stay away from that place as far as possible

I dealt with the internet sales manager to lease an i3s. Roger made the experience very smooth and got me a great deal. It felt like I was in and out of there with my car. This was my smoothest dealer purchase/lease experience ever.

The buying experience was ok. Bob our salesman was nice. It took far too long. 5 hours. I did have issues unlocking my credit but the buying process was snails pace. The other thing was I had an issue getting finance to honor the advertised financing which should not happen. Love the car. It’s just the process needs improving.

Thanks for Claude and Leila to help me find the car I wanted with a great deal. My experience with Ruskan BMW is great. All of their staff are super friendly, polite and I felt welcomed. Although the car couldn't been delivered to me but paperwork was fast. I will definitely see them in three years to renew my lease.

I had a very smooth and easy process at BMW Rusnak with Dylan. He was very professional, caring, and listened to what was important to me. I recommend asking for him, I’m sure you will get the same experience. The Manager, Robert, is also very kind. He stayed until 9pm until we were done! Talk about committed and caring. Thank you!

Renee always does such a great job at communicating with me throughout my service and let’s me know what to expect. Excellent customer service and communication skills. She keep me coming back. Thank you for always taking great care of me and my vehicle Renee!

Amazing experience! All the staff, especially Nenad Sekulic, were extremely helpful!

The entire staff is extremely kind and helpful — really appreciated the super fast digital signing process for leasing. I have never experienced such an efficient car buying experience. Super thanks to Robert Rosas and his team - such a pleasant experience. Many thanks to LeCoya who helped me meander through securing a great car with all the features I needed. Thanks to Arleta who walked me effortlessly through finance. Many thanks to the finance advisor Leila. Thanks to Fred for presenting a super shiny car with a full tank of gas and such a great ending to receive great tips from the BMW Genius, Vanessa.

Art is a true professional and will provide you with excellent customer service. He will provide you with all of the information you need to make decisions, and will be transparent throughout the entire process. I would recommend Art and trust his guidance. If you are making a service appointment, ask for Art. You will not regret it. The service advisor was great, but my car was returned with grease stains on the white leather seat and door handles for a second time. This happened once before, so I was a bit disappointed. Overall, I am very satisfied with the service.

I have worked with Mickey Belt for years and he is one of the best in the business, knowledgeable, helpful and super friendly. I came in not really sure what I wanted to lease and Mickey spent extra time with me to make sure I ended up with exactly what I was looking for. I can’t recommend Rusnak and Mickey enough — all around friendly staff and amazing selection of cars.

I had a great experience of purchasing my new car from Rusnak. In fact, I am a returning customer. I was treated like a VIP. The sales folks were very courteous and did everything to get me the car that I wanted with a very good deal. Thank you Martik and Leila, thank you Rusnak.

We had a great experience at Rusnak. Patrick and Leila were awesome. They were very patient with us and explained everything. We are very happy with our new car and the service we received there.

Renee Norris is the best service advisor I have ever worked with. She should be promoted to run the entire dealership as she knows what giving a great customer experience is worth. I would still want her run to take care of me and car!!!

Probably one of the better service departments, but no excuse for advisors lying to customers. Everyone knows that stealerships are exponentially more expensive than anywhere else. Instead of being on the level about this, my advisor blatantly said nobody would be able to fix my car without the big bucks. He recommended I buy a 2022 bmw and accept that this one is beyond saving. Left such a sour taste in my mouth understanding how little I can trust them, and realizing how little they are looking out for their clients. Saved tens of thousands of dollars on identical parts and in my opinion higher quality work and attention to detail elsewhere. P.S. If you're a dealership, you should always make sure cars smell as good when they are picked up, as when they are dropped off. Maybe someone needs more deodorant.

Today was our first time visiting Rusnak BMW Thousand Oaks. I usually go to another BMW dealership, but we were in Thousand Oaks and decided to check out their inventory. My lease ends in October, and I am already dreaming about my next BMW, but it was my husband who found the truck of his dreams. Mark Weisberg was our salesperson, and he treated us to first class BMW service even though we weren't buying one. Mark was honest and genuine in his approach. We look forward to working with him again when I do buy my next BMW. Thank you for a top-notch car buying experience!

GREAT EXPERIENCE! See MICKEY, LEO, & BELLE (Finance), great guest service, super nice people. They went above & beyond, highly recommend! Thank you for providing me with excellent guest service and an totally reliable car, MUCH LOVE!!!

When brought the leased car in for regular maintenance, found out the warranty expired due to it’s a dealer’s loaner car at the time of leasing it and I had to pay for the charges even the 3 year lease wasn’t up yet and the mileage was way below 30000 miles. Chris Darby, the general sales manager went his way to resolved the issue and got the maintenance taken cared of. Very nice guy and it shows this is a worthy dealership to be considered.

Great! I have bought my last three cars here and have been very happy my go to guy is Mark he understands what I need from a car from a dealer and from a sales person very happy will come back again and buy another

Patrick was a good salesman regarding explanations and patience with this purchase. Lauren closed my purchase with her extensive product knowledge. I wish I would have drove out and used her with my prior BMW. Great teaching! All in all it took more time than I wanted, but I understand with the reduced staff. Albeit, I was a happy camper with a beautiful new addition to the family.

They stole our airpods and didn't even acknowledge my wife when she reached out, but pointed us to small print in their service order that they weren't responsible for lost/stolen items. Right thing to do would have been to investigate (who worked on car, cameras, etc.) and get back to us at least with some courtesy coupon or something. So, a bad review and us not going back is what they get.

Renee is my Service advisor and she is the best. She is knowledgeable and always is top of her work. Highly recommend her. Thank you Leila

Victor was our salesman. He was so knowledgeable and helpful. He made the whole visit to the showroom easy and the the negotiations smooth. He has a great personality.

Bob Martin, my longtime service advisor, is friendly, thorough and knowledgeable. He is available when I arrive for my appointment and contacts me promptly when my car is ready to be picked up—always on time and looking beautiful!

It was straightforward and pleasant...over and done within an hour.

For the past 12 years I have been bringing my cars to Rusnak BMW. The service here is top notch and how could you really expect any less with a team that includes honest and professional staff like (my) Service Advisor, Bob Martin and Tech, Tim Craft? I know my cars are always in good hands here and I am always happy with the courtesy and efficiency of all the staff at Rusnak BMW- from entry to exit every time. Keep up the great work! **Update 3/14/20** Although I have been bringing my cars here for service for many years, I only recently made my first actual purchase from the Rusnak BMW dealership. I can happily report that I have had yet another great experience here! Patrick Rodriguez was extremely helpful and provided me with excellent customer service-from inquiry to drive off and follow up afterwards. Patrick handled my lease return as well as my purchase. He was professional, courteous and extremely thorough in answering any questions I had. Hands down the most honest and seamless car purchase transaction I have made over many years. Thank you AGAIN for the great service and follow up, Patrick and team at Rusnak.

We sent a few emails out to find my ideal BMW i3, Roger Carroll wrote back promptly - his response was simple, had all of the necessary details and offered his very best price. He beat all of the other dealerships in the area and was a straight forward salesman. I appreciate someone who doesn't waste time, and is thorough and professional in his responses. We were already sold on the car he had for us (it was such a great deal) and then he emailed later that night with another option, my first choice color and more upgrades- it was the best deal by far. We sent over all the necessary information and excitedly picked up our car a few hours later. The entire experience was excellent! Everyone we had contact with was very polite, professional and knowledgeable. I greatly appreciated not being "sold" or pushed into anything I didn't want. Roger went above and beyond helping me get into this car. I am very grateful! This is my first lease and my first BMW! Thank you!

Excellent experience buying a certified used x5. George in sales and Leo the manager were an absolute pleasure to do business with. They were up front and willing to answer every little question we had. Smooth and easy transaction. I love my new car! Highly recommend this dealership.

Went in as a first time buyer and had the pleasure of working with George and Hamid on a used purchase. Both were excellent and professional, and I never felt like I was being pressured into a decision. I also worked with Andrew in finance, who was not pushy with additional fees and listened to everything I said. Overall, Rusnak gave me an extremely relaxing experience for what is normally a stressful process. Would recommend to anyone looking for a BMW.

Unbelievable customer service from Victor B. Would recommend Rusnak BMW for a perfect buying experience. From sales to Finance manager Leila B a big thank you

Rusnak BMW have always provided me an excellent customer service. They have taken care of my 640i BMW impeccably. Josh and Zack — at the service department — should be commended for their indefectible commitment to excellence.

We purchased a CPO BMW X3 from the Rusnak team. Shortly after driving it off the lot, the sunroof shade was causing a rattling noise whenever the sunroof shade was retracted. The repair was completed but unfortunately it was not a long term fix. I called to reschedule and Mike Powell cheerfully invited me to bring the X3 in for a recheck. Mike made arrangements for a brand new loaner and the Service team diagnosed and completed the repair that same day. It so nice driving around without the rattle anymore. Thanks Mike.

Terrible experience dealing with Sales Manager, Jeff Kaltman. Condescending and rude. He wasn’t even respectful of his sales person, which was the most off-putting part of the experience. Bob Smith BMW will forever keep our BMW business.

Love coming here especially in comparison to my local BMW dealership. When advisor saw I was on time and waiting for her she tactfully and quickly got rid of a customer who was very early and was just talking and then explained that to me. Service was fast. Booking was easy and quick. Shuttle service solid. Pay by phone great.

I would recommend Rusnak BMW to everyone. My experience started immediately with my salesman Vitaly Sklar who came highly recommended. My service gentleman Vic helped me through a rough time And slid me through my service flawlessly. .Jeff in finance Made the numbers part easy.

My husband and I had the best dealership experience ever at Rusnak this past weekend.. Claude Cantin was super friendly, very knowledgeable, and put us right as ease, he's a great salesman to work with. He addressed all our concerns, and we never felt pressured or rushed, as we had at previous dealerships. I absolutely love my car, we are extremely satisfied with our purchase, and with our experience at Rusnak BMW, we will definitely send our family/friends!

My service advisor Bob was phenomenal! He exceeded my expectations because he made me feel he was there to fulfill my needs/concerns for my vehicle and not the his own!

I’ve owned Range Rovers & Maserati’s before. Main reason I let them go is because of dealership treatment at service and sales. My first BMW I’ve owned and Zach S. from service was by far one of the nicest service advisors I’ve worked with to date. Didn’t try to push me into anything I didn’t need. I came right in before close and he was able to get me an appointment and a loaner car the very next morning. Job got done by EOD. Excellent! Thank you!

The Rusnak team are excellent. Always check with Rusnak if you are buying a BMW, as they normally beat all other dealers pricing, plus they do it with a friend approach, where you feel like you are treated as part of the family. Best bmw dealer in LA

It's always a good experience at Rusnak BMW. ART SIMCOX is an excellent service writer and MARK W is an excellent sales person. Both are very knowledgeable and professional in every way! Sincerely, COL Jerry Miller US Army, Ret.

Mike Powell is my go-to Service Advisor at Rusnak BMW. He is such a welcoming individual who goes the extra mile. I wrote this review to let him know how I really appreciate his assistance, and to let all readers here know that I highly recommend him for all your service needs. He is my life saver for squeezing me in to have my brakes looked at before I left for a long journey to Northern Utah. Thanks Mike and Rusnak Team!

I bought my BMW over the weekend. The staff were wonderful, professional and very helpful. specially Claude was great to find my dream car. He worked with me to find the great deal and great car. he went above and beyond to get car I wanted. It was very easy to deal with staff. I wasn't pushed to purchase my car. They were very transparent to give me the great deal. I would definitely recommend him and Rusnak BMW to my family and friends.

I love this location. I drive super far for quality treatment. Daphne was so warm and helpful. I always feel appreciated at Rusnak BMW. She made sure my car was fixed fast and at the best quality. I always ask for Daniel as my service tech. He’s honest and very knowledgeable. Daphne & Daniel are my favorites im the service dept.

Took it in for a recall issue, immediate same day appointment, courteous, efficient service and nice staff. Good thorough free inspection check for any repairs needed. Got a free ride home and back to get the car. Only thing to make it perfect was to have the very dirty car washed there. They have the capability to do so. I will ask next time.

Hamid was very helpful and knowledgeable about the vehicle.

Tara took great care of me and my new X5. And the loaner car made the visit to the service department convenient. Tara kept me in loop on a daily basis and was very friendly and thorough. This is our first experience buying/owning a BMW and I'm blown away by the car and by the service of everyone at Rusnak. Our sales person, Roger, was great to work with and took great care of all of the details, The woman who helped us in finance was very friendly and efficient and even gave us a BMW Christmas ornament. And Lauren, our Genius, explained a lot of the X5's amazing tech to us. The gesture controls are one of my favorite features. And the heads up Nav display. Thank you to everyone at Rusnak for making our overall experience to great. 5 stars!!

My sales person, Claude Cantin, and the Finance Manger Nancy Lazar, were both very helpful and professional. Did not play games and were respectful of my time. Will reccomend!

I used Rusnak for my service needs, and they were great! My service advisor was fun, truthful, helpful and worked hard to meet my needs. I recently moved away from the area, so will miss taking my BMWs to Rusnak for service. I’d certainly buy a car from them if I still lived here.

I still consider my overall experience at Rusnak BMW very positive, but there are some aspects of the whole experience that are not completely positive. I was particularly pleased with their sales department. I was a bit concerned, but they were surprisingly pleasant to work with. However their service department has been a different story. My last visit for an oil change required nearly 5-6 hours. I was surprised and I get that they can get busy. Still 5-6 hours for a simple oil change seems unacceptable. My regular service adviser has been very good to me so far, but, when I got there the last time, he was busy with a couple of customers and so another adviser did my paperwork. I was standing for nearly 10 minutes and he not even invited me to have a chair and then fumbled whatever he was doing on the computer and asked me if I was the original owner of the car as he was getting that I was not. He got the wrong vehicle, instead! Now, before you ask someone questions like that, check twice! I will not name you, but it is a sound advice, trust me! And you would not die if you ask a customer to sit down while you are doing his or her paperwork. I still give Rusnak BMW the 5-star, but this employee (despite his sort of excellence silver award showing in his cubicle) did not impress me much, frankly. Not in a favorable manner at least. I hope it was just because I was not one of his regular "advisees".

Once again Roger Carol from Rusnak Thousand Oaks delivers...this was the fifth beemer I have leased from Rusnak and I’m so happy I went back amazing service professional staff great inventory and pricing, they have the most competitive prices out of any BMW Dealership I have ever been to. Roger Carol time after time provided me with excellent customer service and options and I am so happy I was able to get another car from Roger!!! He is truly looking out for the client and is a very personable and easy to work with.

Great team Great customer service Will do anything to get u what u want Definitely will he back here for my next vehicle Go in ask for Martik, he ll do his best to help you. If he wasnt working go home, go back tmrw again and ask for Martik. 🙂 Thank you Martik and Leila You fuys are the best 👌

Had the pleasure of working with Martik. He got me a great deal on a lease of a brand new 5 Series BMW. He is extremely professional and make the process seamless. He’s definitely recommend and can’t wait to work with him in the future.

It was a bit of a drive for me coming in from North OC but totally worth it considering that they had the car that met most of my requirements. The dealership is very spacious and nicely laid out with plenty of cars in the showroom. Sales - Mark Weisberg - was super efficient, helpful, friendly, and most importantly did his best to provide the best deal possible. Finance - Diana - was equally efficient and helped me get all the paperwork done as quickly as possible. Would totally recommend to anyone looking to get another BMW!

Everyone was super friendly and super helpful. Darren Evans was exceptional. He helped me find exactly what I wanted and was patient with me as I changed my mind a few times. I would recommend Rusnak and Darren Evans specifically for anyone looking to buy a BMW. There is a reason they are rated #1.

We bought our first BMW here and had a great experience. Rusnak has the most inventory and we were able to get exactly what we wanted. Dany was our salesperson and he was so nice and helpful.

We just picked up our third X5 on Saturday that Hamid Mafi ordered for us. It’s our 7th BMW between my wife and I. Six of our vehicles have come from Rusnak. Drew Sebring originally assisted us for my first 650 and then Hamid took over taking care of us. He is more than a knowledgeable, professional and personable sales person. We always have fun when we’re in his presence. My wife and I trust him, know that we’re in good hands and truly believe that we have developed a friendship and are members of the Rusnak family. I would not hesitate to recommend Rusnak to anyone for their auto needs and of course Hamid is at the very top of our list of wonderful people to know.

One of the happiest things this year, thank you Bob for letting us experience a pleasant car buying experience~ btw, my cat likes it too.

Ryan Bosman, was absolutely amazing. Great guy! Thank you for the easy + transparent out-of-state sale of my 2019 BMW i8!

I’ve been using Rusnak for years now and I ill continue to use them going forward, especially after how smooth this last purchase was. My salesman, Vitaly was OUTSTANDING in knowledge of the product and level of service. I was impressed with the fact that no extra $5-10k over MSRP was tacked on as was the case with another non BMW dealership. This really makes me want to stay loyal to the brand as well as this particular dealership. I rarely have anything good to say about the car purchase process but after a few stressful attempts in other shops, this was such a relief!! Vitaly is such a pleasure and was so personable. I would recommend asking for him.

We found a Certified Pre-Owned vehicle on Rusnak's website and contacted the dealership to discuss our interest. Because we live 120 miles away, it was important that the details be worked out prior to making the drive to purchase and pick up the vehicle. We worked with Bob and Martik and they were terrific throughout the process. In the end, we were able to work through our trade-in and other details and drive up to make our purchase on the same day. The staff couldn't have been more professional and helpful -- and they did everything they could to make the process painless. Though buying a car is always somewhat of a hassle no matter what, they really made it easy. I recommend Rusnak without hesitation!

I would like to write this review in recognition to the good customer service my sales person Mr. McArthur from Thousand Oaks Rusnak dealership offer us. From all the sale persons kicking it in the parking lot and doing anything but to stare at cars, Mr. McArthur was the only one that approach us to offer us his help when we drove into the dealership facility. His friendliness and great attitude made us buy two cars that day instead of one, our transaction was very smooth and easy. Thanks again Mr. McArthur I would like to thank my sales person Mr. McArthur for his dedication and professionalism. From all the sale persons kicking it in the parking lot he was the only one that approach us to offer us his help. His friendliness and great attitude made us buy two cars that day instead of one, our transaction was very smooth and easy thanks to the lady that also works in the financial department. Thanks again and I hope this review gets to any of the dealership managers so that this sales person gets acknowledge for his good work habits and dedication to the dealership.

Amazing people and wonderful experience. It’s my second BMW from this place and won’t be the last. Thank you! It’s hard to find honest car dealers, however, if there is one dealership that would suggest to everyone, it would be it.

I had a very good experience at Rusnak. Everyone was helpful and knowledgeable about the car I was interested in purchasing. They made the process easy and I really appreciate that!

Always a great experience with Robert Rosas and his team! This year I worked with LeCoya and she was delightful. Rusnak BMW did not disappoint. Thank you LeCoya!

Very awesome dealership everyone is trying make sure you leave with the best customer service !! I would like to thank Danny for making this such a wonderful experience on helping us order a New M340i!

The smoothest dealer experience ever. Everyone was professional and treated me very well. Darren specifically was awesome.

Are sales Rep. Was Friendly Helpful and knowledgeable. Was a great experience. This was are second time back to this Dealership. Thank You !

Due to the inaccurate diagnosis by the repair center, I was about to pay for unnecessary repairs. I have used this repair center many times in the past and have been satisfied with the service, even though it is a little expensive. I paid for the peace of mind of knowing that the repair was done by an authorized BMW dealer. But this time, their mistake was fatal, and it was enough to destroy my trust in them. I asked them to investigate and repair the noise and shaking of the car. Their initial diagnosis was that the noise was caused by a faulty air valve and the shaking was caused by the tires. The diagnosis was that it would cost $3,000 to repair both of them. However, I didn't trust this diagnosis and asked them to examine the car again, because the noise and vibration must be related. The re-inspection revealed that the engine mount failure was the real cause. It is very frightening to think what might have happened if I had trusted the initial diagnosis. I would have paid $3,000, which I didn't need, but would have found out immediately that the engine mounts had failed and would have had to pay for more repairs. There is one more strange thing. My car was towed to the service center at night by AAA. At that time, there was no major problem with the tires. I admit that the tires were a little old and nearing the time of replacement. However, I was informed by the repair center that the tire was flat and should be replaced. I couldn't believe it, so I checked it with my own eyes, and it was obvious to anyone who saw it that I had a flat tire. The puncture was so bad that even when I filled it with air, it leaked out with a loud noise. If it was a flat tire when I left the car, there was no way I and AAA would not have noticed it. I can't help but wonder when this puncture occurred. Of course, I couldn't bring myself to fix it at this service center, so I drove to the local Tireman with the flat tire, which I think was the right thing to do. I think using an authorized service center is a good choice if it gives you peace of mind, even if it costs a little more. However, now that I have lost my trust, there is no point in paying the high price at all.

Dealing with Rusnak BMW is always a wonderful experience. Mac was so patient and not pushy, really assisting me in finding the best car for ME and providing incredible service. Their team approach makes finalizing arrangements seamless and I thank Victor for jumping in on the day I needed help and Mac was at a BMW meeting. From sales to financial office services, they are so knowledgeable, caring and fun! Thanks all! I love my new M850i x-drive! It’s an amazing piece of machinery!!!!!

Hamid is an awesome and professional salesperson! The transaction went very smooth. I got what I wanted in a matter of an hour. Thank you Hamid ! Always had a great experience with Rusnak BMW thousand oaks !

This is the 3rd car from them they are very professional and good service I been dealing with Patrick He very helpful and so nice I recommended

I just purchased my second BMW this past weekend. I worked with Robert Rosas and Patrick Rodriguez. From the day I sent my email to the day I picked up my car I received superior customer service! I worked at Nordstrom for almost 10 years so I know what superior customer service should be like. Patrick kept me in the loop the entire process. Robert was the one to suggest that I build my BMW and boy am I glad I followed his advice! My 2022 X5 is absolutely GORGEOUS and it has everything that I wanted on it and best part….. I won’t see another like it on the street!

I want to share my experience in choosing a car in RUSNAK BMW. I leased my previous BMW x5 in Rusnak almost 3 years ago, and now it's time to return the car and choose a new one. Vitaliy who worked with me last time showed me all cars that interest me, talked about new options, answered all my 100,500 questions, and also arranged a test drive on cars I liked. While we were doing this, my previous car was inspected and prepared for a return. I could not even imagine how it can be easy and simple. As a result, after a few hours I left on the new BMW X7. I'm really enjoying my new x7 and for this I'm appreciate manager Amir, who made an excellent offer for the new car, and especially I'm appreciate Vitaly, who worked with me on returning my previous car and choosing a new one. I definitely recommend Rusnak to anyone who wants a 5-star service and enjoy of choosing a new car.

Use their service department at your own risk. After I picked up my car from service, I immediately realized that someone looked through my stuff and few items were stolen, specifically my brand-new AirPods. I did let my service rep know before leaving the dealership and so far, I did not hear back and no resolution was offered.

I am very satisfied with BMW and they're very professional . I love my new X6 !

Mark W. was great to work with. Kept us in the loop and was patient with us through the whole process of ordering numerous cars. He has a great sense of humor and you can see how he genuinely cares about his customers. While we were there he attended to numerous families with very specific needs and everyone was happy in the end. You can tell his customers really care about him as well. The rest of the staff was really nice and even remembered my late father which meant a lot to me. Coming from Tesla is a big change for me, but the growl of my new M3 comp is like music to my ears. Thank you Rusnak! Mark deserves a bonus ;-)

Amazing service! I needed tires, the price was reasonable, the service advisor, Vick Deukmajian, was knowledgeable, helpful, courteous and provided service above and beyond. They were proactive and fixed small issues not fixed by other dealer. Definitely Rusnak BMW is our new home for sales and service.

One of the only competent dealerships when it comes to purchasing an i3. I tried about 10 other dealerships in CA and they were the only ones that not only had the specced version of the car I wanted, but actually called me back and kept in touch and worked with me and my strange financial situation to help me secure a vehicle. Another thing was getting the car after the recall in a timely manner (only 3 days) Jeff Kaltman is great and is very down to earth and talks to you like a friend while still being professional. I would have not been able to get a i3 or would have went with a different car company if not for him as the other service from other BMW dealerships was quite abysmal. Living in San Francisco Jeff even went above and beyond to help me secure the car, ship it to me, handle the recall and ship 2 missing components the car had upon arrival. Will definitely do business again when I hopefully buy an i8.

By nature I can be a very untrustworthy so I was hoping for the best since my previous experiences at other BMW dealerships haven't been enjoyable. All I will say is Renee Norris. She is a Rusnak service expert who was great in her response to my vehicle. She was attentive and very understanding. All the simple things we need in this crazy time. I can't say enough. I'm thankful and appreciative that my service was quick and informative. Thank you Rusnak for the service and employing those that make it genuine.

I’ve bought and sold many cars over the years and my experience at Rusnak BMW was far and away the best I’ve had. The team was straight forward, reasonable and accommodating. Because of COVID I had a unique situation that required several members of their team to go above and beyond to help get the deal done. Great job by all but special thanks to Patrick and Dylan.

I brought in my X3 for its maintenance appointment. I received excellent service. Vick took care of everything. I needed a ride to work and he ordered an Uber for me. I am so glad I got the maintenance package when got my car. It was worth it. Wipers were replaced and batteries replaced in both key fobs. I highly recommend Rusnak BMW. They make service appointments seamless.

Very disappointed in the lack of interest and response from the sales team. We have attempted multiple times to get information about a vehicle we have serious interest in but have had zero luck gathering any helpful information. We have a 7 month old baby and even planned his nap to go see the vehicle that we were made to believe was available only to learn (once we were already en route) that it was in service and not available for us. I had high expectations about customer service based on reviews but am seriously disappointed in the response. It is not acceptable to promise returned calls/texts with specific information about a vehicle and not deliver. We have been waiting around for a response and still have heard nothing after 4 days.

Bad experience . The car salesman mentioned that he doesn’t want to test drive since it can add some milage to the new car . Then when I told to the sakes manger who was communicating in non professional way , ge said this is a hot car and he can sell over weekend and no discount . Also , he wants to run my credit even though I had an approval from my bank . I asked for the purchase agreement to get them funded by my bank and asked them to hold the car . They said “ no”.I drove to Valencia BMW and found a better car with a great discount and they did purchase agreement with no running my credit . Poor customer service in Rusnak BMW.

I had my iPod stolen from my car last week when I brought my car in for service. I immediately let my service guy know, had to email him several times for over a week before I got a call from someone without any apologies, questioning my integrity, talking down to me and refusing to cover the cost of the stolen item. This is a last time I am using this business.

The service department is very courteous and prompt. Vic was my personal service representative. He called and kept me in the loop when my car was ready. Overall they have a great service department. The GM Mr. Christ is one of the most courteous and professional people I’ve dealt with when buying or servicing my BMW. I would recommend Rusnak to anyone in the market for a car or service. Thank you!!

Mark Weinstein is terrific. Best guy for the job. He found the perfect car for me. What burned was waiting 3.5 hours to do it. This must change for me to return and/recommend this dealership.

I had a very pleasant experience purchasing my new BMW at Rusnak. I was able to test drive the car and the purchase transaction was very smooth. My salesperson, Vitaly did a great job of walking me through all of the systems of the automobile. The finance manager, Leila was accommodating and easy to work with and most of the documents were signed electronically. Rusnak has a good selection of Automobiles and a friendly and efficient staff. I would rate this experience as one of my best auto purchase experiences. Give them a chance, especially Vitaly, who has been with Rusnak BMW for more than a decade.

Rusnak BMW is a pleasure to deal with. I have purchased or leased multiple cars from Mickey over the years and he has always been patient, attentive and accommodative. Mike Powell in service has also been someone who has become our friend and has provided outstanding service and support. We just turned in a 530e for which the lease was due. Both Art in service and Roger in management made the task simple and quick. This is a great dealership.

By default I am expecting an exceptional service from BMW brand. Was disappointed with Rusnak BMW service. Had two service visits and in both cases nobody met me at reception desk so I had to go and look for my service man. At first visit I was asked to replace brakes, after replacement they started to squeak (apparently, they didn’t test what they did). Made second visit and was told that they need to do extra work on brakes as technician “missed” issue the first time. They charged me extra money for work, even though it was service’s fault. If you are lucky to live close to Century West BMW salon in Studio City, I would always recommend these guys, they know what luxury service is.

The experience was actually pleasurable. I didn't feel stressed at all during the experience. The staff was particularly helpful and courteous. Buying a car always takes time, but the staff very much seemed to help keep the process moving to make it as short as possible. I appreciate the service and the pleasant experience. I would seriously consider making the drive back up when it's time for a new car!

I love this BMW dealership .. I live in Beverly Hills but I don't mind the drive to Thousand Oaks to buy or have my car serviced there. For the last 7 years I have been getting my cars from Darren Evans - sales - and he is the nicest most professional sales person I ever dealt w it. Also Zack in the Service Dept - outstanding service and Leyla with the Financing Dept. Thank you again for all your dedication and hard work. Fabio

It was a great experience at the time that there is low inventory and high demand. They have listened to the options and detailed that I have expected from my car and helped me to find it on a busy day. I worked with Howard and Chris, two great person.

We had an absolutely wonderful experience at Rusnak BMW this weekend. We had found a used BMW X3 listed online that we were interested in seeing. When I got there, I was very lucky to meet George, who has worked for BMW for 20 years. He was extremely patient, informative, knowledgable, and kind. He walked me through all of the features and we had a great test drive. We decided to buy the X3 and felt like we got it for a very good and fair price. Everyone at the dealership from Denise in finance to Vanessa who walked us through the features again after the purchase was just wonderful. It was the most pleasant used car buying experience we have ever had. Highly recommend.

Great experience acquiring a 540i. Smooth ordering, shipping, & acquisition of vehicle. Darren did a great job. Glad Kevin referred me. Also, Lauren did a fantastic job drilling down & explaining details of the interior consul.

My Service Advisor, Renée Norris is awesome and so helpful. I needed service on my car this week. She made drop off simple and smooth and even better on the pickup. I’m about to trade my car at the end of my lease and I can’t wait to buy another one so that Renée can be my Service Advisor.

No hassle very friendly I actually bought two the same day. My salesman was awesome. Painless process Again with no hassle super friendly they took are all issues no problems. No questions asked. Just no prob sir we will help with out a problem

Just switched to BMW from Audi and got my 10k service w Rusnak. Wonderful experience all around. My rep, Victor, was genuinely interested in my car and my experience and he's a true car enthusiast. He explained everything thoroughly, kept me up-to-date, and followed-through on his promises. Great experience!

My service writer, Art, is always informed and works on my behalf to get my BMW M850i proper attention with an appropriate sense of urgency and timing. RUZNAK and Art have always given me great service and made me feel comfortable that my best interests were being honored. Service Manager, Jim, is exceptionally knowledgeable. The mechanic Craig, is also thoroughly knowledgeable with great versatility.

Josh Gates is one of the best service advisors/writers I have ever had the pleasure of dealing with. Collectively, our family has 6 BMW’s and Josh is our go to guy. He is always efficient and takes extremely good care of us. I recommend RUSNAK BMW and Josh Gates to anyone that has had a bad experience with Other BMW dealers or any other advisor but in particular with Bob Smith BMW.

The service advisors and technicians have always done a terrific job. My issue stems from a service charge for a software update on my car. I received a drive train malfunction warning that almost disabled my car. It lost 90% of the power. Its a 2015 435i. Apparently the diagnostic equipment couldn't identify the problem due to outdated software on my car??? $307 later for the software update and my car was back running again. Zack was my advisor and was very helpful and professional. Again, my issue is the fact that my car malfunctioned due to their software. BMW No. America customer service was less than interested in my issue.

Patrick was great. Easy, professional and we were in an out with our new car within two hours. Chris In finance was also great and it made for a very smooth transaction. We drove in from the South Bay to look at a specific 535!, and I’m glad we did. It was worth the drive for a seamless experience. Highly recommended.

We worked with Patrick in the purchase of a 2016 X3. Patrick was very helpful, efficient and friendly. He listened to what we were after and continued to let us know when they had something he thought would meet our needs. He made the purchase process easy and simple. He was also diligent in his follow-up on a couple of items we discussed during the purchase process - even after we drove off in our new car. We appreciated his no-nonsense approach and thorough helpfulness. We recommend working with him if you have the chance.

I received exceptional service from Art at the service department. I would definitely recommend this dealership to purchase your vehicle. From the time I bought my car and til 3 years later still feel like a VIP. Thank you Rusnak for making me feel special each and every time I visit your location.

Rusnak is a good place to buy a car if you are going for an ICE. There is a nice building and professional staff(for a car dealer). They worked hard to get us into the car. BMW has some unfortunately long and burdensome paperwork so we were there for hours filling it out. This isn’t really rusnaks fault. Mark did a great job helping us.

We had the best experience, Darren was so kind and informative. Buying a car can sometimes be stressful and he made the experience way easier it was completely worth the 2.5 hour drive! We will always come here for future vehicles. Layla was also so sweet and worked with us to get the payments where we wanted. So happy with our purchase.

We drive farther out of our way to come to Rusnak service center. The staff here are professional, efficient, on time, friendly and go out of their way to make sure your needs are met. They took my car in right on time with my appointment, had a rental car waiting for me, and even held my son and gave him a beautiful car toy while I was installing the car seats. Maps and his team where excellent and will continue coming here. Thank you!!

From the initial sales experience to each follow-up service visit, my interactions with the entire Rusnak BMW Tousand Oaks team has been superlative. They really are a pleasure to do business with, and it is clear that the team has been hired and trained with customer experience top of mind. I also appreciate the professionalism of Renee, the service advisor I engage with on each visit. She's proactive, thoughtful, and just a pleasure to work with. There are closer dealerships to my home. And not to disparage the others, but from a 360 degree perspective, Rusnak BMW Thousand Oaks is #, in my humble opinion. This is the first time I've been so enthusiastic about this type of relationship. Relationship...really?...yes! That's how it feels. Experience: Owner of 2 new, and one certified pre owned BMW.

Making my appointment was easy, service was done in a timely manner. The wash was kinda eh, I drove away and all the water left in the mirrors sprayed everywhere, defeated the purpose of the wash. And my service reminder was not reset.

If you want one simple question answered about a car they won't do it without making you talk to someone you don't want to talk to, or Claude who won't reply back. It's like a bad movie.

The team at Rusnak BMW was awesome! This is was the best dealership experience I have ever had. Ask for Roger Carroll and he will take care of you from start to finish. Lauren went over the entire vehicle and set everything up for me.

I absolutely loved my experiance. Not only was the staff completely in compliance with the covid regulations, they were friendly, consinderate of my time, and went out of their way to make sure I had a peaceful experiance. I was in and out in the same day and my car was in immaculate condition when returned. Their prices were not only fair,but actually much cheaper. Thank you again for your wonderful experties and kindness. On a scale of 1 out of 10 for the service advisor, mechanics, cashiers, service check in clerk and the facilities it is a 10+ an over all a+++++. thank you again.

My experience has always been luxurious and service advisors always on top of their game. This was not the case during my last visit. Service was completed after my car had an overnight stay, very unfortunate considering the issue was not complicated. The loss of the clean shuttle vehicles/BMW employees was a huge disappointment. Uber riders that were to say the least not very professional with vehicles that were filthy and either smelled of stale cigarettes or marijuana. I asked for my hands free to be fixed during my service appointment. I was then told the option doesn’t come with my model. Really? Then I was called and a message left telling me my car had to stay for more investigation. Next day hands free was fixed, wait it was an option? What did it take to fix oh a simple reset. Geez 🙄 really? The experience at BMW has suddenly lost its luxury appeal. My monthly payment is not exactly affordable, I would expect much more. One more year on my Lease. I’ll be giving this Lease some serious thought.

Hamid was great! No pressure at sales. He then took care of me and follow through with the issue i had with my certified pre-own. Sales, finance, and service department are all great! There is a BMW dealership near my home, but I drove 2 hours to Rusnak because of their reputation and i was not disappointed.

sent my SUV X5 in for a service and they gave me a Nissan compact car as loaner. What I can say. Next time will find a dealer is not this cheap.

Great staff at the service department. I appreciate all that they are doing. For some reason, there no longer is a cashier to go to which makes me think BMW is cutting corners. You would never know it from the service I got from Mike but since I have been a BMW driver for decades, I noticed this. Amazing overall. Humans cannot be replaced!

Reliable service and service as requested is met in a reasonable timely manner. Bob the service adviser is friendly and kept me updated every step of the way through text messages. I bought my second BMW in the dealership due to service quality and the workers being personable. I don't feel treated as just a number in the customer service department. Sales department is great.

Daphne in service was AWESOME! She was kind, informative, attentive and took care of me like I mattered!

These guys won’t sell you one of their vehicles if you don’t live in California because “there’s an inventory shortage and we want our business to be with locals which helps with repeat customers”. What an absolutely blasphemous reason to lose out on a sale completely made up by this specific dealership. Have not heard that from any other BMW dealership when I’ve told them I’m out of state.

Fantastic. Renee Norris, is without a doubt the BEST SERVICE ADVISOR I have ever worked with ever. I’ve been driving for a long time. Owned a host of different cars - luxury, sports etc and Renee has provided the best service of all service folks I’ve worked with. I can say enough great things about Renee. She’s a class act. Thank you Renee

I recently experienced great service at Rusnak BMW. After a quick mix up with scheduling and my service appt date/time, everything went smoothly. Art is also a fantastic advisor and made the process easy and efficient. I would highly recommend taking your BMW to Rusnak BMW for future servicing needs.

I had an easy and stress free experience at Rusnak BMW. I received a great deal on my car and the process was seamless. Mark went above and beyond with his customer service. I would recommend this dealership to anyone looking to buy a BMW.

The service was very good at Rusnak. I live in northern California. I was able to locate the car I wanted from looking at the on-line inventory. I was able to quickly negotiate the price for the car over the phone. I flew in, and they picked me up from the airport and brought me to the dealership. The finance process was quick and very straight forward. I would recommend Rusnak for anyone looking for a BMW. My sales person David was outstanding to work with.

The mechanical work done was done great. But the person that washes the car does a terrible job! When I went to leave in the car there were dried bird droppings on the car. They said they washed it and they re-washed it. After the second wash you could see rag whip marks all over the hood.

Darren has help me with last two M500i and he is first class. We had a great experience both times and would recommend anyone considering a BMW to get in touch with him as the online manager.

I came here at my appointment which was 3pm. The service advisor said the maintenance and everything would be done in 3 hours. There was a mechanic came to work on my car until 3:35. I waited until 6pm. The advisor told me the maintenance has finished and they were washing the car at the moment. Then he left home. When I got my car, it showed Vehicle needs to be checked soon on my panel. I was confused and helpless but everyone was gone at 6. The only person left there was another service advisor who told me I can still drive the car. I said I felt unsafe and didn’t want to drive it. Since there was no shuttle at that time, I asked if I could take Uber and get reimbursed the next day from Rusnak BMW. She said no immediately. It made me feel like it was all my fault and I should deal with it on my own. I live kind of far from Rusnak BMW. When I finally got home it was 9pm. This is my first time came to Rusnak BMW service bc I saw a lot of good reviews online. But I was so disappointed with their negligent work and the manager was rude. When I told him about the issue, instead of calming down the customer, he yelled me back!!! When I said I would write bad review about my experience. He said I was threatening him and he didn’t care. This is the first time I encountered this kind of service team! Aren’t BMW suppose to offer an outstanding service since it’s consider as luxury car? What kind of service is this? The person who suppose to help you is even more emotional than the costumer and very ruthless.

I have continued to receive excellent customer service from Rusnak BMW. Recently needed to have the memory buttons on the radio replaced under warranty. The drop-off process was simple and the communication with the Service Associates was easy. I work with Mike Powell and he is extremely knowledgeable and responsive. They vacuumed my car for me and shined the rims, so when I picked up the car it looked like a million bucks again. Thank you Rusnak!

Always friendly, courteous, and thorough service. Loaner vehicle provided every time (no questions asked), and fantastic facility; however, not performing tire rotation during oil changes proves to be an inconvenience for vehicles with square setups. Our last experience was superb with new SA "Vic." Hope we get him again!

Roger Carroll is a gentleman and unlike any Sales Manager anywhere. Absolutely delightful dealing with Roger. George also gave exemplary service. My 3rd BMW from Rusnak. Would highly recommend!!