Roselle Checkexpress Currency Exchange E Irving Park Rd, Roselle

I’m sorry that you did not have a positive experience during your visit today. Unfortunately, we do require checks being presented by first-time customers remain unsigned until the approval process is completed. This, however, does not excuse the way the situation was handled. We certainly can do better and will address this situation with store staff. I appreciate you letting us know about your experience and I’m sorry your visit was not handled in a more appropriate manner. Please feel free to contact us by phone (312-829-6091) or e-mail ([email protected]) if you would like to discuss this matter further. We always appreciate the opportunity to turn a negative experience into a positive one!

Thank you for the kind words. Nothing makes us happier than a happy customer!

First and foremost, I want you to know that discrimination of any kind is not tolerated by our company. Everyday our organization provides financial services for individuals of every race, color, religion, sex and nationality. The diversity of our customers and staff is a source of great pride for our company, making the seriousness of the allegations contained in your review even more concerning. We have already begun an investigation into this matter; and while I am confident the outcome will show this incident was not a case of discrimination, you have my word that should the facts show otherwise, the responsible individual(s) will be held accountable. To that end, please contact us at your earliest convenience at 312-829-6091, so we can obtain additional information regarding this incident. Thank you for voicing your concern. We sincerely look forward to speaking with you.

I would like to start by offering my sincerest apologies for the poor customer service you experienced during your recent visit(s) to our location. We have owned & operated the Roselle Currency Exchange for almost 20 years. During that time we have always focused on providing the public with the highest level of customer service. I was surprised to hear of your negative experience and would appreciate the opportunity to speak with you directly. I not only want to address the customer service issue, but also discuss any additional feedback you could provide. Please, feel free to contact me directly at your earliest convenience. I can be reached directly by phone (847-943-9811) or via email ([email protected]). I look forward to hearing from you. Sincerely, Michael H. Director of Operations Checkexpress Currency Exchanges

First and foremost, I want you to know that discrimination of any kind is not tolerated by our company. Everyday our organization provides financial services for individuals of every race, color, religion, sex and nationality. The diversity of our customers and staff is a source of great pride for our company, making the seriousness of the allegations contained in your review even more concerning. We have already begun an investigation into this matter; and while I am confident the outcome will show this incident was not a case of discrimination, you have my word that should the facts show otherwise, the responsible individual(s) will be held accountable. To that end, please contact us at your earliest convenience at 312-829-6091, so we can obtain additional information regarding this incident. Thank you for voicing your concern. We sincerely look forward to speaking with you.