Rocky Mountain Mortgage Company - Hector Garcia James Watt Dr, El Paso

Since the beginning (possibly since January) it was horrible communication, doesn’t call us to update us on rates (we had a really good low rate, obviously we have a time frame, & of course they waited til the last minute to where we couldn’t lock it & lost the rate), asks for documents at the last minute, gave us any type of news at the last minute. We have to contact his assistant to get any information & still getting told at the last minute. We we’re supposed to close on Wednesday, then it was today & now told us tomorrow. It’s been a bad experience w. this lender.

Mr Hector really helped make my process run very smoothly. I really appreciate his help, patience and dedication. We got to talking about golf and hopefully go to the course and tee off soon.

Mr Garcia was always available during my loan, always answered my calls and walked me step by step on buying my new home. I really recommend him and his professionalism on your next home or refinance.

I cannot praise Mr. Garcia enough for his help! Hector is by far the most knowledgeable, professional and honest Loan officer I've meet, Thank you again Mr. Garcia.