Rim Country Federal Credit Union Main St, Snowflake

Mathew Boone is a great loan officer and has done several things to help me. But deb the manager on the other hand has no right running a bank she has the worst customer service skills ever, they need to do something about that make her retire or get rid of her before she causes more people to want to pull their business and go elsewhere, from reading most these comments on her doesn’t look like anyone likes her.

Better going with someone who knows what they're doing! - No online statements. - System security very lax - Mail only correspondence. - Customer service is mediocre at best. You might get a better answer depending who answers the phone that day though! Bank manager would not even speak to me personally even though I have had bank accounts and a mortgage there for over 6 years. A Delay in the USPS caused my check to be late, and they issued a late fee and notified me by mail (which was also delayed). Now they are reporting late payments to the credit bureau over a $25 late fee for a customer who has never paid late and has thousands of dollars stored in their accounts. It doesn't matter how good of a customer you think you are, they won't even speak to you.

Always had great experience with Rim Country. Very friendly and great atmosphere

My husband and I have been banking with this credit union for years, we've had a great experience with Mathew Boone, hes gone above and beyond to make a loan happen for us we would highly recommend them to anyone. My father used to tell me stories about the days when you could just call your lender up and he would take care of you. Rim Country federal Credit Union is the place with the hometown feel that takes care with each their customers, no matter your status level. Not to mention interest rates are lower than most banks. Thanks Matthew for always taking care of us! Sincerely, The Slaughters

Love banking here!! I had 2 pretty serious strokes and they have gone above and beyond helping me and my family in every way they could. Everyone should bank here 😀