Reynolds Ford of OKC Service Northwest Expy, Oklahoma City

When I use to have my Ford Fusion I brought my car to get serviced here. I had my cars for 10 years and because I love the customer service I started bringing my Jeep in! Jeff the service manager customer service is great and I will continue to bring my cars in!

I took my vehicle in for routine maintenance and to replace the brakes. They didn’t do a proper alignment on my vehicle and after 3 weeks my rear passenger tire was going bald on the outer edge. They will not accept responsibility that they didn’t do an honest job nor will they replace the tire that consequently was messed up by the bad alignment job. My tires were fine and had decent tread (had current tires for about a year) until I took it in to get serviced and suddenly within 3-4 weeks of getting it serviced one tire is wearing unevenly. They are claiming they can’t prove the tire wear is from their services but also have no other explanation as to what could cause it. I’ve been taking my vehicles here for awhile, it’s a shame they don’t have better customer care when they make a mistake.

The employee Stacey is a real gem. Rude as can be. Doesn't return phone calls. When I needed a status of my vehicle I was forced to go to the dealership. As mentioned Stacey is impossible to get on the phone. What irked me even more. I just had the cabin filter change one day prior. Ford took it upon themselves to replace it and charge me for another new one. I had to go back with my receipt from the other service place to get reimbursed. Stacey never even asked me if I wanted it replaced. Not good service at all.

Excellent experience with John Monis and Mike Parks. They both did their best to make sure I was taken care of. Even fixed an issue on the car (That they found on their own, and at their expense) that they found after the car was purchased! Top notch guys and A+ on customer service.

I bought my mustang from the same dealership 2 months ago. During the ice storm, I hit a pot hole that seemed to mess up my front struts. When I took the car in, I was first told it was the control arm, and they would have it ready by the next day. The next morning they called me and said both struts needed to be replaced and it would be $1400, and kindly reminded me they take credit cards. I told them I couldn't pay that much and to only do one strut. They call me back that evening and say they cant figure it out and it still is making noise. They need another day with the car. This whole time, telling me they dont have a rental car I can use for the time being.... it's a dealership and you dont have one car I can use? So day three without having a car to use, they finally call durning the evening and say it's ready to go and is about 80% fixed.... and I actually didnt need a right strut, it worked itself out... got my car back after $900 and the clunky noise is still there... like nothing happen. So very irritated with my experience here, its reasons like this people say never use a dealership for car maintenance..

Took my Ford Explorer into Reynolds and could not be more pleased with the service and attention I received . My technician answered every question I had and had a great attitude .

Had so many issues with my son's 1st car I had to drop it back off within a week to get things fixed that was already suppose to and got it back and still having issues where now only a few weeks after buying it were talking about trading it in elsewhere to get him a good car. It was even suppose to be detailed twice and there were still used toothpicks in the visor.

I found the perfect used car that was affordable. The sales consultant Rylee Norman made me feel comfortable, not pressured about the purchase. A very good experience and I would recommend this dealership. Thanks again Rylee

I was there yesterday for my first oil change because I bought my car there. I called before I drove all the way to OKC from Shawnee asking if I will be on time if I were to come around 5:30p.m. and be there around 6:30p.m., and I was told to go ahead and come and I’ll still be on time to get my oil change. But when I got there at 6:30p.m they told me I was too late, and that oil change take about 45 mins. I told them I called in before I came, and that I drove all the way from Shawnee. But what they said to me was come another time. Then I called whoever work at Customer service there, and she said “sorry, I don’t work at service, so I don’t know.” First of all if you don’t know for sure why didn’t you ask someone who knows before having me drive 45+ mins to get there. They wasted my time, gas, and mileage.

Their finance department are CROOKS!!!!!!! Do NOT let them rush you through paperwork be sure to READ every fine line. We have intrusted this company with multiple vehicle purchases and Linda and Mark were the worst part of the experience each time. Mark lies about a GPS tracker being something we were paying for wound up being a extra $1,300 on our car note. Then doesn’t want to answer the phone or emails requesting to show we in fact don’t want that system like he originally said we didn’t have. CROOKS!!!!!