Reliant Credit Union Victor Rd, Macedon

Helpful and friendly staff at each location. Great rates on loans and credit cards.

I've been with this institution since 1991. First as WCTA and now as Reliant. In all that time, I have had two experiences that were just slightly less than stellar. In both those cases, they went above and beyond to rectify the situations. I'm extremely pleased with the people and the service they provide.

Some epecially unhappy tellers here, judging from the complete lack of greeting or smiling. I roll up to the drive thru usually, and they don't even say word until we're done. Is this not considered a customer service position? I'm told by other customers that this is the norm here. It's usually a little better if you walk in Location is nice enough... The building and lot were only built sometime in the 2000s, so they're in good shape. I never have had to wait long - never seemed very busy.

Members are treated as just a number. 20+ years I have been with wcta, now reliant. As the change over and the down hill of the company continued since it's conversion to reliant so has my use for this facility. Over a $41 negative balance, I get threats and account disabled so when I was able to get to one of the few affiliated branches out of state to put money in to correct this, they are unable to make deposit to fix issue. When l spoke to rep, I said I would try to get there that day, as my busy schedule turned out, I wasn't able to till the next day. So because of one day, they made it so I had to waste more time to give them the money they were demanding yet made it so I could not give it to them. As someone who travels across the country. It does make it hard to bank, which is why I kept this account, but will be looking for a better place that actually values it's members.

I want to make it known that Shawn Philbin is an absolutely amazing teller. He did everything he could do to help me get approved for a loan to re finance through reliant & made it happen. He is absolutely fantastic & i highly recommend anybody that goes to the Macedon branch to deal with Shawn. Professionalism at its finest with him. Highly recommend him to anybody that goes to that branch! Lastly, i hope the manager of the Macedon Branch sees this, because he deserves the recognition for his work!

I've used the macedon and the newark branch and both have been excellent. Timely as well as accommodating

While some tellers could be friendlier, still a great place to bank!