Reinhardt Lexus Eastern Blvd, Montgomery

Brandt helped me throughout the process of ordering my 2022 IS 350 Sport. He was super to deal with and went out of his way once my car arrived to insure my satisfaction. I've just had my 6 month service and everyone that I encountered at Reinhardt Lexus was amazing. Thanks Reinhardt, I love my Lexus!

Reinhardt Lexus never disappoints! Jake was AWESOME, and made the entire process very smooth. At the end of each week, Jake provided an update on the status of our order, and he was always available to answer any questions or concerns I had. It was truly a pleasure to work with Jake, and the entire Reinhardt Lexus family. I would highly recommend Jake if you are looking to purchase a vehicle any time soon as this was such a low stress process! Once the car arrived, the tech specialist, Blue, sat with me to go over the new app, features of the vehicle and how everything worked! He made sure everything was set up just the way I wanted it, and left me with perfect instructions on how to link my car to my garage. I had no problem setting this up once I got home. Thank you so much Jake and Blue!!!

I highly recommend Reinhardt Lexus. Tony Gibson was excellent to work with when we ordered our new RX 350. It took several weeks for the car to be built and delivered, but Tony would call weekly with any updates. I would also like to thank Brian "Blue" Smith the technology specialist for his help in explaining how everything on the car works. Brian really helped this senior lady understand all the technology on my new RX350. Everyone at the dealership was wonderful and made this the best car buying experience we have ever had.

I have always received nothing but great service from Brooke. She is the best Advisor and always takes care of our needs. We were treated to a special surprise while we there this time with my new ES 350. We were so relaxed when we returned to pick up our car. The Butler detailed my car as well. It was beautiful to see shining in the bright sun.

Brooke and the entire service team at Reinhardt provided customer service like I have not received in quite awhile. Each employee that I interacted with seemed to be genuinely concerned that my experience was good AND enjoy their job! They were detail oriented and thorough in the work that they did as well as the both the conversations and digital communication with me. Awesome experience!

I was extremely pleased with the overall experience involving my service appointment for brake inspection and repair. Boartavis, my service coordinator was most professional and courteous in taking the time to hear what I thought might be happening with the car. That is a great asset and often rare in today's world. He made sure to keep me updated and well informed throughout the repair process. After trying several other independent service centers and not having the issue resolved, I can now say with great confidence that my Lexus will continue to serviced by the true professionals at Reinhardt Lexus who listen to their customers and provide exceptional customer service and satisfaction.

My salesperson, Angelo, is top notch - I couldn’t ask for a better salesperson! The finance manager, Tanielle, was also perfect! She didn’t waste time and done an excellent job of going over everything. Also, the tech specialist done a fantastic job on showing me and explaining all of the tech features in a very detailed, professional, and courteous manner. The only criticism I have would be the interest rate. I wish my rate would have been much lower, but I don’t think the dealership had much control over rates. All in all - very pleased and will definitely return for my next purchase in the future!

I had a wonderful experience . My salesperson, Angelo, was great. He took a lot of time with me explaining all about the features on my car and how to use them. He had my car in the showroom with a big red bow on it when I got there. I have bought several lexus autos from here. They are great people to work with.

I've been a loyal customer of Reinhardt Lexus since 2009. Keeping in mind my parent's 450 Lexus' dependability, smooth ride that began my love of Lexus, so began my trust in Reinhardt. I simply call Kevin, he knows my voice and calls me by my first name. He goes above and beyond to be of service! I trust their maintenance program, especially before trips...gives me the peace of mind since I'm a solo traveler. I recommend Kevin and the Reinhardt crew to everyone I know!

Very friendly staff and even gave me a loaner car to use until my car could be repaired. I couldn’t have ask for nicer folks. My only frustration is with the Lexus warranty. My car, only being 2 years old, and the air conditioner goes out. Of course, it wasn’t covered under warranty. They said a very tiny rock went through the condenser. How can you really prove exactly what went through the condenser? It could of had damage or a weak spot when it was purchased. Who knows? If this is a even possibility, at all, then it should be covered under warranty. I don’t feel like the condenser is protected, enough. This should be a rare thing to happen. And , from what I heard, it happens quite a bit. If Lexus knows this, then, they should figure a way to prevent it from happening. After all, these are luxury cars and are not inexpensive. Paying 1500.00, out of pocket, for repair of ,basically, a new car, really put a bad taste in my mouth!

Jake was excellent to work with. He and all of the other employees made the entire process very easy and enjoyable. Everything was clearly communicated and handled in a very timely and professional manner. Love my new Lexus!

Reinhardt Lexus has been taking care of my cars for over 20 years. It has always been a pleasant experience. Everyone there has been unfailingly friendly, competent, efficient, and helpful in every way. I trust them completely.

The associates at this location are outstanding! Jake Melton was a great internet sales specialist to work with. He was willing to do everything via text and email. When it came to finance, Tenille Moore was AMAZING! She really did make the car purchasing process 100% stress/anxiety free. This location was a true pleasure to work with and if the time comes I would highly consider buying from them again!

We had a great experience with Reinhardt Lexus. Mark Harmann was great to work with. The Finance Manager was easy to work with as well. The only criticism we have is that they did not check with all the local credit unions in reference to the lowest available interest rate. There was one local credit union that beat the Lexus rate by over one percentage point. That’s a big deal over the length of the loan. All in all a great experience.

My wife and I had a wonderful experience with the entire team at Reinhardt Lexus. Brian “Blue” Smith was amazing in his role as technology specialist. He made the experience fun yet professional and was very informative in sharing his expertise of Lexus as a brand and in reference to specific models.

Purchased new vehicle from the dealership in May and had a wonderful experience. Our salesman, Mark Harmann, was very helpful and guided us through the process start to finish. Very easy to deal with. Tenille and Brian also were great to deal with. Highly recommend to anyone in the market for a vehicle!

My experience with Anthony was superb. The process was quick and smooth. Tony was very attentive and he delivered on the automobile I wanted, if you’re looking for a personalized experience and an awesome Lexus Sales Consultant, Tony is your guy.

Blue was excellent in helping me and my husband in setting up the technology on our Lexus!! We would recomend him in helping others!!

Service dept did well as usual. Boartavius was helpful and knowledgeable. My reason for not giving 5 stars, is that they now charge for loaners. I travel one hour for service and would normally use loaner to go get something to eat while I am receiving service. Well this is no longer available as it is with other dealerships. You have either pay loaners fee or sit for however long your service takes. Not a good move for what use to be exceptional service I bragged to others about. I never go no further than 5 miles when using the loaner so not driving the vehicle miles away.

We had our car to breakdown on the interstate and called on a Saturday afternoon and Kaylynn who stayed there at the dealership after closing to make sure we were taken care of. She put us in a loaner car because we had to leave my car and put us on our way back to our home town 2 hours away. Thanks again to her for helping us!!

I spoke to a salesman and asked if a specific model was on the lot and he said no. Also said mam I’m not sure you are aware of the chip shortage. I said I was but still wanted to call to inquire. He asked if I was local and I said no but I as in driving distance. I told him I had called other dealerships and they were willing to order me one with a deposit and he said Haahaaa GOOD LUCK WITH THAT! Great sales person.. WOULD NOT EVER SHOP WITH THEM. EVER!!!

Kevin and the rest of the staff is always courteous, professional and prompt. Does all my services and I don't have to worry if its being done properly. Can ride with conference. Thanks Guys.

I had problems with my phone would not pair. Mr.Blue Smith was able to get Google maps working in very short order. He is very good and a pleasure to work with. 8

Boartavis Davis was very sweet and kind when it came to meeting me and he made sure that I completely understood what my car was getting and what would be needed in the future.. I will definitely be back!! ☺️

Just purchased my second Lexus from Reinhardt. Angelo was amazing working with. Very pleased with the entire process of purchasing another Lexus from this dealership. A++++ service.

He was very professional. He listened and answered all of my questions, he also gave me the price for another repair at a later date. When I return for any other maintenance I will ask for him.

Brian & the Team rose to meet my needs after a breakdown on a road trip on a Saturday. They provided a fair priced rental car and had my LS460L repaired and ready on time. Bravo!

Boartavis provided exceptional care and very friendly service! It was the quickest and easiest service I've ever had. I would definitely recommend Rhinehart Lexus of Montgomery to anyone!

Always have a great experience with the service section at Reinhardt Lexus. They do a very good job of taking care of our vehicle.

Always a pleasure doing business with Reinhardt Lexus. Everyone is friendly, pleasant and knowledgeable. Maintenance was done in less time than expected.

Brian "Blue" Smith did an excellent job explaining all of the technology found in my new 2022 ES 350 F sport. I would highly recommend Reinhardt and Brian!!

As always, very courteous, reasonable time to complete work, very pleasant waiting area complete with coffee! Charges consistent with work performed.

We recently purchased a car and the entire team at Reinhardt was amazing, so helpful, easy to work with and made the process so easy.

The service desk receptionist was very nice. I didn’t have an appointment for my oil change and she was so helpful in my getting it done then rather than having to come back. Brook was wonderful! She was very knowledgeable about Lexus serrvice pertaining to my vehicle.

Jake was great to work with. He kept me posted on when my vehicle would arrive and made the buying process very quick and easy. Also, Blue did a great job teaching me how to use the app and all the bells and whistles.

Melvin was so professional and patient! He got the car I wanted right on time. Def someone I would recommend buying any new or used car! We had a great experience!! 100% recommend seeing Melvin!!

Jake went above and beyond to make sure I was able to order that vehicle of my choosing. He followed up with me weekly and responded promptly to my text messages. The entire process was hassle free, low stress and I highly recommend Jake and Reinhardt Lexus!! After I purchased my Lexus they had a technology representative “Blue” sit with me and walk me through all of the features and he ensured that I was all set up before I drove away!! I had to drive 3 1/2 hours to find a salesman who was willing to put in the extra work to order, track, and update me on ordering a new vehicle. I am very grateful for Jake, Blue, & Reinhardt Lexus. Please continue to operate in excellence!!

Reinhardt Lexus is the most customer service oriented dealership I have ever set foot in. From the time I drove up to the dealership to the time I let, everyone showed nothing but professionalism and kindness. I honestly was amazed. in Huntsville but was traveling, and my oil light came on. I called at 8am and had an appt for 9am. Efficient, effective, and effortless. They need to copy their process and share them with other Dealerships. I was totally pleased with the extraordinary and exceptional service. KUDOS Reinhardt 👏🏾 🙌🏾💕

Kevin Trist is wonderful I am a long time Lexus owner he pays attention to everything you say about your auto. Kevin is very professional and personable. He is a valued team member at Reinhardt. I always ask for him when making plans for maintenance and repair to or on my vehicle. Thanks Reinhardt for this professional. He loves the brand and recommends it when discussing the possibilities of new or used car purchases even though that’s not his job. For me he is a valued customer consultant.

Angelo Mellos was my salesperson. He did an outstanding job of keeping me informed about my vehicle order and delivery. When it arrived the sales experience was beyond my expectations. It was quick and smooth. I wasn’t pressured into purchasing additional items with my car. I have purchased Mercedes, Infinity, and Ford in the past and I must say Lexus beats them all! I won’t drive anything else. Thank you Angelo for making this the best car buying experience I’ve ever had.

Very friendly and professional service. They always under promise and over deliver. Pro Tip: Schedule your visit around lunch time so you can take advantage of the free catered lunch! I would definitely recommend this dealership for all your maintenance and warranty service.

Service is always first rate. Brooke is my advisor and very helpful. Only reason for 4 stars instead of 5 is the AutoButler service seemed to miss the interior completely this time. Every other time it’s been spotless. Recommend them and will continue to use them.

Rheinhardt's Toyota provides the best of automotive care as I've ever been provided. At 74 years old, this is the first time a loan officer actually respected my credit rating in the financing of the car I purchased$$$. As a black man, I have paid higher interest rates in previous purchased at various other dealerships throughout the great US of A. The service department is immediately responsive to any/all service requests. All repairs are beyond reproach. All facets of this business operation is exceptional.

The car buying experience at Reinhardt Lexus was easy. From the time I walked through the door, Jake Melton had a smile on his face and answered all 100,000 of my questions. Within a week, I was back there test driving a 2022 Lexus RX 350. I decided to order one, and it arrived at the beginning of February. Once all the paperwork was signed, I was shown how to use all of the features in my new vehicle and was at the dealership for less than two hours. I honestly thought I would purchase another Acura, but I am thrilled I decided to buy a Lexus. Everyone at Reinhardt Lexus was kind and professional! 100/10 stars!

Purchased a GX 460 and thoroughly enjoyed the experience and are extremely happy with the vehicle. Highly recommended. We were amazed with how difficult it can be currently to even find a new car and Jake Melton and the staff negotiated this difficult process with ease and found us the vehicle we were looking for sooner than we anticipated.

Brian “Blue” Smith, the Technology Specialist at Reinhardt Lexus, was wonderful at explaining all the new technology on our new RX350. As senior citizens, sometimes this can be a challenge. Thank goodness for Brian. He was very patient and answered any questions we had. There is alot of new technology on vehicles today, but Brian was very thorough and explained he was just a phone call away if we had any other questions or issues.

Brant guided us through the process of ordering our new 2022 Lexus 460 GX. The process was smooth and it didn’t take long for the car to arrive. Ramona was very helpful with the financial part and Brian Smith was amazing. He was courteous, calm and patient with us as he showed us how to use the technology. We love our SUV.

The experience was excellent!! The young man Botavauis( ?) was a wonderful gentleman. I would welcome his customer service anytime ( great manners) Wasn’t trying to force me into spending more unnecessary money ( before I do anything I call my brother so no one will take advantage of me). Overall experience 10!!!

Routine service was quick and well done. Boartavis, our service advisor, kept us updated. Jake, who handled the sale when we made the purchase, also took time to visit with us. This was our second outstanding interaction with Reinhardt Lexus.

I just bought a 2022 NX. The service and customer care from Jake was tremendous. I didn’t feel pressured to buy and he took his time with me and made me laugh and feel at ease through the process. Katy was great explaining all the features of my car to me and was so patient. Dan Knotts made sure the process was going like it should or better and showed interest in my experience. Buying a car can be scary and stressful. This team made the experience exciting and easy! Love my car and the associates at this dealership!

I can’t believe how they treat me. It’s awesome! Friendly environment lovely people. They said 3 hours for servicing time. And they provide free ride for drop off and pick me up at the same time. But they call me within 2 hours for pick me up and said sorry because they took long time because it’s a first time service for my car.Thanks to Brook & Jeff. I am blessed to be a member of the Lexus family. Love you guys. Thank you Lexus

I always have a 5 star experience with Reinhardt. I bought from the Huntsville dealer but will definitely not in the future. Reinhardt will be getting all my business. They are great!

This dealership impressed me the moment I drove up! Everyone was helpful and on top of things! I drove an hour to this dealership and I will definitely be back for all of my for my Lexus! Happy Customer❤️

My mom got her car done here however with all the money she spent with this location, they didn’t even put washer fluid back in her car or clean it properly. Then they tried to charge her by the hour to fix a speaker they previously told her about that needed replacing. With the money that Reinhardt Lexus charge people to fix anything it would be nice to see the stuff that’s suppose to be done as a courtesy be done the right way..

Ordered my car from here Mr. Melton has been amazing thru the entire process. He sends weekly text to update ne on the status of my vehicle and I'd always available to answer any random questions I may have. Fantastic customer service and awesome vehicles!!

The service was awesome as always!!! I wouldn't take my vehicle to anyone else. Brooke is very professional and knows about the Lexus brand. She's a very big asset to your organization.

As usual it was a great experience. I enjoy the staff and everything was completed as expected. Great service and great sales, we love Brooke our service manager and Angelo our sales expert.

Phenomenal Customer Service, I never felt so welcomed at a dealership before. I’m Military and it was definitely worth every minute of the 1 hour and 30 minutes commute up there. Definitely will be going back for future services!

Kevin is a true professional, knowledgeable and honest with great customer relationship skills. Reinhardt Lexus service department operates with excellence!

They didn't greet me as I entered their office area even after I spoke. Second they sat my car on the rack for 2 hours just to tell me that they couldn't plug my tire. Also what was odd it took them 2hrs just to say they can't plug my tire but an alignment only took roughly 30 minutes

Provided services for buyout of lease of my 2018 Lexus. She was extremely professional, courteous and friendly throughout the total process of the buyout of the lease. Ramona could not have performed the services any better or appropriately.

Employees were kind, waiting room was clean, refreshments and coffee were available, work was finished in stated time. Would recommend this establishment to people looking for care and service for their Lexus. You could not asked for better care provided for your vehicle and you as a customer.

Could not have asked for a better experience on buying a car. Jake Melton my salesman was wonderful. Next time l look for a car I will be back at Reinhardt Lexus dealership.

Mr Brian Smith did an outstanding job of educating me on the new car! I can’t thank him enough in making me feel comfortable driving the suv with ALL the gadgets.

On June 1, 2022 I received luxury customer service at Reinhardt Lexus! The attention to the technological detail from Mr. Smith was second to none. He knew each level of the vehicle technology and was a showman on demonstrating how all features perform! Then, there was the resilient excellence of communication and sharing of specific automobile details from the well crafted knowledge of Tony Gipson! Mr. Gipson was not only knowledgeable about the Lexus IS 300, he was up to date on stats from JD Power and the dynamic historical growth of the Lexus Line of vehicles. I am 100% pleased with the purchase, weekly notifications about the transit of my vehicle from Japan to Montgomery and for being treated like my business mattered and they were pleased to receive it! Thank you Reinhardt Lexus for the pleasure to engage my vehicle purchase with Gipson and Blue!!! Their expertise was out front and very much appreciated!!

Kevin, Brooke, Tip and Kaylynn are always efficient and courtesy. They certainly know how to make you feel valued. Their positive energy is infectious. Most of the time I'm in and out.

Reinhardt Lexus is THE reason I drive a LEXUS. They are committed to quality from day one through the entire length of owning a Lexus. The Service Dept is EXCEPTIONAL. The Sales experience is flawless. The sales team is so knowledgeable about their cars they rarely need a book or computer to describe in minute detail. When I visited unannounced, a second sales person was so generous and kind helping me even though he was not my sales person. At Lexus, you will feel valued and cared for. I LOVE Lexus. and I LOVE all the people at Reinhardt, especially Ed, Angelo (Sales) and Kevin (Service). Top notch people. Thank you all!