Regions Bank Main St, Destin

Went to deposit some cash and 3 of the bills were torn (still intact, just torn). The teller said they were no good and would not take them. I asked her what am I supposed to do with them? I want to deposit my money! The bank teller looked at me and said “you might just have to call these a loss”. Once she said that, I told her to close my account. The bank manager then came to the window and asked why I was closing the account. She also chose not to accept my bills and said “you’re closing the account because we won’t take the torn bills….” I did just that, I closed my account and opened a new one at the bank down the street who had no problem taking all of the bills.

When I moved here to the South I needed a new bank, I was in hopes for a friendly small town bank that took care of their customer's!!! Well let me just say this bank charger's fee's for everything, while the branch staff is very nice the phone and on-line are totally NOT!!! It has been very costly doing business with Regions and after today and a very rude phone rep, I'll be closing all my accounts with Regions, the person I spoke with today had no desire to help me or really answer any questions, and then said well just close your account if your not happy.... This is not southern love at all!!! Very disappointed

This bank operates off sneaky ways to make people pay their fees. They charge you even if you put cash in, which they claim is immediately available but then they claim it can't be used to pay transactions posted to the account. At midnight they process transacations and call it the day before then they process deposits, even if it's cash. Very pitiful to use people to keep their business going. Never use this bank!!!

absolutely terrible customer service....cannot reach any local bank for important information.

I’m a former employee of this branch. I’ve been in banking for 10 years and I have NEVER been treated so poorly by management. Besides her own unethical behavior towards staff she also is extremely unprofessional towards customers. The manager is very prejudice. She often referred to Jamaican customers as “Jammie’s”, and would skip thru building their profiles for account openings because “they don’t really matter”. She called another manager a “heffer” in front of staff. The staffing at this location is bone thin because of her. What was once a flourishing branch with a full teller line and platform, is now down to three employees who are scrambling for help. Associates who has been there for years left after this manager took over. I’d question if this is the branch you’d like to apply and work for, or run business through. Go down the street to Grand Blvd or Kelly Plantation.

Two customers in this branch at 98 and Main St. A woman being waited on by the teller and myself. I was obviously the next one in line. I waited close to 10 minutes and they were still working on the customers transaction. There was a teller at the drive thru window but no help from her. The manager and another bank officer we're in there offices. Looking at there monitors and no one else in there. They new I was there and that I was waiting... to long. Bad customer service. I ended up driving to another branch down the street and was waited on relatively quickly. I will be transferring my accounts to a more customer service friendly bank after Christmas.

I recently opened a business account and could not be more pleased. Great people, many locations.