Regions Bank Major Reynolds Pl, Knoxville

Sat at the drive through window for 20 minutes and never received service. Will be changing banks.

I recently moved here and I’ve had some rude experiences with other banks in the area and it was frustrating. But then I went to this regions and they have been nothing but helpful and always friendly and constantly taking health precautions at this time when other places don’t cares. Support them 100%

Shout out to Greg. He went above and beyond the call of duty helping me fix an issue I was having with my rewards. He even called me several times to make sure it was resolved.

Regions does tell you they will over draft you for no reason so if you don’t spend money and just save they will charge you

So, I've been with regions for several years . I have tried endlessly to get this fraudulent charged resolved . It's been over 90 days, I was told numerous times someone would contact me; However no one ever did. I had fraudulent charges for Hulu, which resulted in us cancelling my card and having a new one sent out to me. I had a Hulu account and was getting charged for someone else's . The charges were so little I assumed it was my own account and never paid any mind to it. Then I noticed .. obviously it was fraudulent, because it would make ZERO sense to give out my card information , when if someone I knew needed my Hulu, I could simply let them just use the Hulu account and NOT my debt card information . I would never allow someone access to my card information, this was never resolved and ultimately will result in me leaving Regions . They do not follow up , provide explanations as to why I haven't had the money refunded , can't answer my questions why , and aren't helpful at all. They've also been very rude at times . Some are very kind , but there have been more rude encounters than friendly .

Small Business Owners beware!! Regions Bank does not care about your business. They Stole $288 from my business in overdraft fee's during the weekend from "Pending Withdrawals", although I had enough money in "Pending Deposits" to cover all the transactions. The staff at the Major Reynolds Pl. branch would not even consider a refund of the $288 in Overdraft fee's and could care less about the financial well being of my company. As a Small Business Owner, I find this Unacceptable.

Been with Regions since they were AmSouth years ago. Customer service is always top drawer. Never had a complaint.