Regions Bank Courthouse Sq, Bay Minette

Unprofessional customer service. There’s better banks, don’t use this one. Employees will make simple tasks extremely hard based off how they’re feeling mentally and emotionally. Not worth the trouble. The app literally never works

The people at Regions have always been helpful to me. They take time to explain and answer all my questions. The tellers are friendly and very nice. I reccomend this bank to anyone.

Twice I have attempted to use this location for a simple task (cashing a check or money order) and both times they have failed miserably. On December 2nd, 2020, when I attempted to cash a money order. Not only were they unable to cash it due to me not having an account with them(which is fine) but they had me wait 50 minutes to tell me they couldnt cash it. No sense of urgency whatsoever. The teller, shelby. Was audibly mocking another client of theirs for not knowing the answers to her randomly generated questions upon a request. I heard the three of the four loan agents go on about how they could not take care of their customers needs due to covid and say they would need to make an appointment. Yet ironically, noone there was following the cdc protocols for wearing masks , those that did have masks on did not wear them properly over their nose, or at all. When I questioned one of the loan agents about it , ariel, she said she was wearing it over her nose(she was not), and that "if I was uncomfortable I could wait across the lobby". Despite the sign their own location has that says clearly "all entering individuals must wear a face covering over the mouth and nose" , it did not say customers. The only thing they seemed to be apt about doing was giving retired seniors a balance inquiry. The teller , shelby, multiple times sat transactions for other (regions customers) to the side stating her computer was restarting (over a 40m period, I guess they have pcs from the 1960s) leading to possible errors on their clients accounts. Tldr; they are incompetent and the manager hides in his office. When he does come out, he says they'll help you eventually but will not actually open another drawer(past experience when senior talked to the teller for 35m)

I went to get some quarters buy them BUT YOU HAVE TO HAVE SN ACCOUNT WITH THEM. REALLY DON'T HAVE TO WORRY ABOUT ME COMING OR RECOMMENDING THEM PERIOD. PARKING LOT IS REALLY ENOUGH ROOM