Regions Bank N Cleveland Ave, North Fort Myers

I opened a account with Regions and with the Representative Amanda ( Manda) at this location & She was very helpful. Her customer service goes above and beyond expectations and I will forever be a regions customer because of her. Thank you Amanda for everything and making my visit a smooth and easy one. I really appreciate everything you helped me with and you where very patient and Informative.

Yes. I would like to complain about the fact that everytime I go in there which is approximately once a week only to make a simple deposit and everytime I go in there, the customer that is being helped in front of me always has some kind of issue that seems like is taking forever. There is always only one teller and I'm always having to wait. Today I just left because there was one more person ahead of me. Very poor customer service. Would love to remove myself from this bank very shortly.

I understand fraud alerts however they've issued FOUR cards in a week and none will activate. There's always an excuse. I've even gone into the branch and they blocked the card within 5 minutes. It seems like departments don't put notes in for each other.

Every employee in this branch was very polite. Extremely helpful . And they were non stop acknowledging my daughter and interacting with her . I can't get over how well my dragster and I were treated at this branch . Thank you everyone for your kindness and for your hard work . I appreciate you all very much and I will be coming back to this branch specifically! Thank you very much.

every time I've asked to deposit a check as cash they agree, then deposit as a check, which holds it a day. I have the cash in account to cover it. I don't know if they're just incompetent, maybe some secret language I need to learn.... EVERY TIME THEY SAY 'NO PROBLEM' THEN DEPOSIT IT AS A CHECK.... I hate this location, sometimes they'll be closed and I have to drive across town... much rather ther Cape coral locations or collage pkwy.

IF YOU WANT YOUR FINANCES RUINED, BANK HERE! I have banked with regions for over 4 years. November 2021 I go to deposit funds in the atm and it eats my card. I’m rushing so I’ll deal with it later. I ended up going back the first week in December due to just having a new baby and the teller says they took my card because they sent out another (without my knowledge). Leaving the house is difficult so I called to get another card sent because the branch doesn’t print cards and I spoke with 7 people just to be told they NEVER SENT OUT ANY CARD TO BEGIN WITH!! So they took my card that was working perfectly fine, didn’t send me a replacement and told me to wait 5-7 business days for this IMAGINARY CARD in the mail but they could expedite it for $25!! Here we are in February 2022. I got my card because I had my sister take me to another branch to get it printed But I went to deposit a check Saturday morning and was told the funds would be available Monday morning. Monday morning nothing….I said ok I’ll wait till Tuesday…Tuesday morning my account says they are holding the check for 8 days!! I have bills that will now be late!! I chat with some cold agent who says in order to get the hold removed I have to go back to the branch!!! I’m High risk for Covid complications, I have a toddler, a newborn and no vehicle. Regions does not care about their customers. I’m going to find a way to this branch and shut my account today and will post on every single forum I can about this nightmare bank because I left out SOO many details about the disgusting customer service! DON’T BANK HERE!!!

me and my mom went to this bank in North Fort Myers and Robin helped us multiple times! if you have the time come over to this bank and see Robin! She is absolutely amazing and does everything she can to help you in the best ways!!

Your ATM at 11881 Palm Bch Blvd in Veranda FL ate my husband's card no help from customer service except get a new card on monday

I have been with regions for about 5 or 6 years. I have always loved the service. However, today I went to this branch to get a document notarized. Andy, Alex, or something like that informed me today MY BANK couldnt notarize the document because it doesn't have a specific language on the signature page. The language deals with the fact that a lot of stuff is done online so the notary must certify if this was done in person or online. Yes, there are some updated forms with that language, however, a lot of the judicial courts have not started using the new form because of A little loophole. If you are having the document done in person, the online statement doesn't even apply... The notary is to certify with their signature and your ID... really. Why would I want something to be signed as if it was done online and I'm coming in person?? Had this gentleman really inquire little deeper and not just settle for the first thing he probably would have found out that he could have had this done and I wouldn't have to go to another location and spend money when my own bank is supposed to do this for FREE.....Why would the courts in just about EVERY judicial circuit have these forms readily available if they couldn't be used.... Decided to stop at the branch on Del Prado..and guess what, NO PROBLEMS...wish I would have gone their first....... Thoroughly disappointed....

Love this location! My last store uses this branch for all of their banking. I opened for my own needs because of my positive experiences here.