Regions Bank N Kendall Dr, Miami

I am not the type to leave reviews, but I felt this needed to be shared. My family has banked with Regions Bank for years - both business & personal accts. We’ve always been happy with the service given at the 147th AVE & 88th ST. (Hammocks) branch. My parents, specifically, have praised the staff & advised others to bank with Regions. In the past months, new staff has been hired and things have changed. This new staff is exceedingly rude; they seem/act annoyed to deal with customers. It’s not just one staff member, it’s seems to be all we’ve encountered. This may be the result of a “new” staff training method or due to a negative/hostile work environment. Either way, we dread visiting the bank. My husband, kids, & I closed our accounts a while ago due to an issue we experienced - I didn’t write a review about that situation. The reason I am writing this review is because of the service my parents received at the Hammocks branch of Regions Bank, around 2:30pm on 1/31/22. ~ My father drafted a letter stating he gave me $400, a month, for my personal expenses. This letter needed to be notarized. I am a licensed notary; however, it’s a ‘conflict of interest’ to notarize a document for oneself and/or family. So, my parents took the letter to their bank, Regions Bank, Hammocks branch - as they had done numerous times in the past! It was not a problem that my parents had to wait almost 2 hours, so the only staff member that was able to notarize documents, became available. The problem happened when the lady treated my parents badly, when they were finally able to see her. She acted as if my parents were ‘wasting her time’ - complaining about everything she had to at the branch (to my parents). She looked over the letter ‘blowing raspberries’ & rolling her eyes. After a few minutes she told my father that she could not notarize the letter because “there’s no proof my father gave me $400.” And she didn’t know my parents, so she could not take them at their word. They went back-&-forth a few minutes. My parents asked if they could call/bring me to the bank to attest that the information on the letter was correct. They told her that we all had accounts with regions. She continued to refused to notarize the letter without giving my parents any solutions to the situation. Finally, they asked for manager was “not available”. So my parents had no other choice, they left the bank - with the un-notarized letter. I told them to go to AMSCOT - where that had no problem getting letter notarized. It was done & resolved within 20mins. ~ As a public notary, I’m hesitant to understand the bases why the lady at Regions Bank refused to notarize the letter. When notarizing documents, one is looking at the legalities - Is the document is legible; Is it dated correctly; does the name on the document match the ID provided; the document must be signed in front of the notary, and matches the ID provided. The notary doesn’t need proof that the information on the document is correct. My parents didn’t want me to write this review - concerned that there may be retribution from the staff member or Regions Bank. However, I am enraged that a Regions Bank, Hammocks branch employee had made my 68yo Hispanic parents feel stupid, stressed, & insecure. What a waste of time & energy! I believe there’s no excuse for that behavior - it is disrespectful, deplorable, & disgusting. Especially from a young, Latina representative of Regions Bank - a place where they’ve banked for years! It’s my hope the branch manager reads this review. I would like the staff involved to analyze this situation from a customer’s prospective & take the steps needed so no client is ever meant to feel as my family. We hope & believe this was a mistake &/or lack of communication. We do not hold ill will towards Regions Bank, Hammocks branch nor the representative that served my parents. Although I do not believe my parents will ask your bank to notarize any other documents.

I came to this bank on December 12/2020 to send a wire transfer as the others were closed because of Saturday. While there was a 10 minute wait, I was pleased with the service and attention I got when I was assisted by Mr. Robinson Hernández. He also works at the 107 branch and he shows the traits and character of someone who works a managerial position. At the same time he is also very pleasant to chat with and we even got to talking about things that had nothing to do with banking. He’s just an overall friendly and efficient person and my interaction with him made my experience at Regions a stellar one. This later on helped me several months after when I had an issue with a teller and a deposit at the 107 location and I complained - only to find out he’s the branch manager. Needless to say, he resolved the issue to my complete and total satisfaction.

I have had the pleasure of banking with regions bank for years. I had a situation happen with a loan that was approved and sent to me,however, due to an error the money was sent to another account. I frantically walked in to the branch in west Kendall and was welcomed on a Saturday none the less by friendly faces eager to help me. I had the great fortune of speaking to a gentle man named Renell who directed me to the right person. Then i spoke to the branch manager, Martha Gonzalez who diligently helped me and was extremely helpful. Their team is amazing and I appreciate all they did for me.

I HAVE NEVER BEEN TREATED SO POORLY IN MY LIFE DO NOT BANK HERE! If you want to deal with irresponsible and inexperience Bank Representatives then this is the place for you. When you're frustrated and you're looking for help? The only thing you can count on is having to go back to the bank several times to do one task. I recently called the bank employee to solve an issue I initially tried to solve the first time I went to the location. He directed me to their phone service. Guess what when I called the phone service to rectify the issue they ask for more information that I had initially asked the bank teller for. When I call the bank teller that originally originally directed me to the phone service he immediately got offended and hung up the phone on me when I asked them to help me rectify the problem. When I tried calling back to talk to a manager the employees colluded to pick up the phone to make sure that the manager would not pick up the phone so I could not give the manager my complaint.

Everyone is quick to complain...every place has it's faults...But I must say that the 2 individuals that I always interact with (Javier and Maria "Mo") have gone above and beyond each time I have ever needed anything!...Thank you for your hard work and dedication to customer service...

Yessenia Arias, worthless manager ever. I been in the bank 4 times and nothing. And now every time we come to try to see it she is always busy going around hidden from us. Worthless person ever

Terribly slow. I usually spend 15 mins to make a single drive through checking deposit. At my local WF it’s 2-3 mins. Thankfully I don’t have any accounts with them but unfortunately have to come once a month to deposit my rent check.

I went to open a new account with Regions since my mother banks with them and is always asking me to go. I have to say the service was great. The lady that opened my account was so professional. She explained everything in detail and treated me with respect. They make you feel valued as a client. Definitely recommend!

It only takes one bad experience. I have had years of service from this one branch. I have seen many bank new employees come in and out. But, I have never had the opportunity to meet the new crew that attended to service my request on Friday January 5, 2018 at 2:38 pm. I had cancelled by debit card and reissued a new one due to unauthorized charge on my debit card. So, I had no choice but to physically withdrawal money from the branch. As a customer, I was denied withdrawal of hundred dollars $100.00 from my account in the drive-thru lane by Teller Nastahja Marin. It may not seem like a big deal, but the purpose of the drive-thru lanes is to speed up the banking process and provide those with simple transactions a break from having to wait on line inside for the full-service tellers. It is a way for banks to provide a better customer experience. I was advised by Financial Service Specialist Rinel Lozada that bank policy does not allow withdrawal transactions in the drive-thru lanes. I had told him, that as a customer I had never had a problem before. And, the reason I was in the drive-thru lane was because of my dog as some establishment do not allow animals. He refused the transaction and had me enter the branch with my dog. The original Teller Nastahja Marin did not approach me for help, ignoring the situation as she was conversing with Teller Laura Hernandez. I approached Teller Madelyn Gonzalez instead and she advised me that she was busy. I then approached Teller Laura Hernandez for withdrawal transaction, and handled my transaction like it wasn’t my money. At the same time, Mr. Rinel Lozada pulled out my phone number from his office system and advised that he would have Martha, the branch manager call me as if I was an employee and doing something wrong. At any time did I asked or authorized Mr. Lozada to pull out my personal information to have the branch manager call me. As far as I know, I am debating whether to continue having Regions Bank service my money.

Atm us always broken. No good service. Very inconvenient service. Use another branch. This one is not dependable. The locals know it 💪💪 on Miller and 137th it's much Better