Regions Bank US, Bay St Louis

This is the worst bank in the area. The people that work inside are great and helpful, but whoever makes the decisions for this Regions needs a new job. If you work an 8-5 job you cannot get to this bank while it's open. They have no Saturday hours. Their ATM is broken, so you can't put money in or get it out outside of their hours. They schedule people so there's only 2 working on the first of the month or payday, so there will be long lines if you are able to get over there. I strongly advise banking elsewhere.

The ATM at this location has been broken 90 per cent of the time for the last year. And, for some reason, they won't replace it with one that works. And, since this is the only Regions ATM in the area, that is a real problem. You'd think they would at least reimburse you for having to use other ATMs when theirs is broken.

This location is SLOW. One dive up teller and one inside teller but they have 4 windows. The teller had a 40 minute conversation with a woman about her kids and random ignorance while the lobby had 7 people waiting and the line just kept getting longer. MY ADVICE “CHANGE BANKS”

Was not told the specific guidelines of overdraft coverage and that there were different types. Upon clarification I was unable to get my overdraft fees back. This company has taken hundreds from me in overdraft fees, either because charges weren’t showing up correctly one day and were the next, or because of something like this where I was under the impression money could not be drawn out of my account if the funds weren’t available and I was unable to check my account online because neither the app nor the website were working. Just to top it off upon calling customer service I learned there had been a recent data breach. Regions is a cheap excuse for a bank and I will be closing my account today.

Was thinking about opening an account locally because my boss doesn't direct deposit and so I have to mail my checks to my all free checking account with Charles Schwab. Called this bank twice and left my number after being put on hold both times...no return call. I think I'll stick with Schwab after reading the other posts here. Service means a lot to me.

Update**** ATM is down again 06/23/22. Three weeks after original post. I will continue to post every time the ATM is down at this location!**** Bank itself is ok when open but they close at 4:00 Mon-Thurs and 5:00 on Friday which makes banking in person impossible when working a full time job. I've been to the ATM at this same location 4 times this month trying to make a deposit and EACH time the ATM has either been out of order or deposit function not available. It is frustrating not to mention a waste of time, money and gas. It should NOT be this hard to access your money or account. If they aren't going to pay their people to work the hours that their customers need, they should at least invest in having proper working equipment. Or perhaps an app or post showing when the ATM is down which is 90% of the time so people do not make a special trip to accomplish absolutely nothing!

The tellers are friendly enough but they are super slow. I think that this bank may have only one person handling both the indoor teller window and the drive-up window. I go to Regions very seldom because the account there is my son's and just has my name on it. At my bank, when I use my ATM card, it not only shows me the date the transaction posted but also the date it actually took place. Asked Region's' customer service why this wasn't done and she responded that it wasn't possible Really?? Need new software maybe? Just knocked this pitiful excuse for a bank down 2 stars. NO SATURDAY drive thru service at ANY branch on the MS Gulf Coast. Another business taking advantage of COVID to give LESS (and WORSE) service. Stock owners take note and dump this loser before it's too late!!

Poor service. Belittled me for withdrawing money on my unemployment card. Definitely felt hatred, maybe because I'm receiving unemployment because I lost my job due to covid19 and have no choice right now, like many don't. Many like myself were making more than this measly unemployment and your tellers want to belittle me? Shame on you. Did you think many people lost what they've been working for for years and will not even have a job to come back to. Families to take care of with little job opportunities. Be lucky to have a job and don't shame someone who's withdrawing money from their unemployment card. You do not know their situation and shows YOUR true colors and content with your life and your managers. Your team is only as good as their coach. Too many credit unions and banks to choose from.. Don't believe me go see yourself. I challenge your V.P. or President to respond to this review at their convenience so we may discuss this matter in greater detail.

1. You can NEVER reach a human being! 2. I lost my debit card, had a new one sent to the bank. I was in the hospital. My son isn't on the account, however, he has an account with Region's, our last names are the same, he had my identification, and my account number, and your bank would not even call me on the telephone. Much less consider giving him my card. While I truly do, appreciate the security, there has to be a better way, especially where someone is in the hospital. 3.teller Windows are too high for people in Wheelchairs, and no one is willing to come out so that your customer is comfortable. There is no customer service in your banks. I'm very disappointed, and will be moving my account.

I hate the fact they want business owners to call and order change but they never answer the phone to even take the freaking order!!!! Very aggravating!!!