Redwood Credit Union Grant Ave, Novato

Remodel is typical corporate, no home town feel, less tellers, longer wait in line , confusing line area , parking nightmare. No user friendly kiosks. Which the employees are unaware of. Ridiculously stale. No smiles , no greetings. Time to find another bank. No easy drop-off deposit envelopes and wasted space. Smells chemically too.

I personally had a great experience at redwood credit union. I am actually switching my banking here. My father and I needed help getting a loan and we had amazing help by David Aguilar. David helped my father and I get a loan in under a week all while he was booked up with appointments, he still found time to help us and everything worked out perfectly!

One of the worst institutions you can bank with. If you wanna call it that. Absolutely ZERO Fraud protection. Steer clear

Great bank and great service, friendly people, i just wanted to try how the service was and actually was pretty good and offered everything i was looking that I’ve been with them for 4 years now.

it smell like smoke. and i have seen some of the workers smoking. it is not a good enviornment

If you need assistance with credit, retirement funds, or anything else, ask to schedule an appointment with David J Aguilar. He is a senior member relationship specialist. About a month ago, he helped me with my credit score and gave me "Free" advice no one else had lent to me up to that point. He also raised my credit limit from $500 to $5000 based on my good credit history. If I could rate higher I would.

Unfortunately I decided to give RCU a try and opened up 2 business accounts and 1 personal account. Today has marked my final attempt to excuse their poor service. 1) Their lines are forever long - pre, during, and post COVID. I detest going to the bank for transactions but sometimes I have to and have to block what seems like an hour from start to finish. 2) Their Novato branch had zero personnel who can answer questions about loans and mortgages. You have to call for someone to answer your questions, and when you do you'll be met with a hold button. Their personnel really gives no care to your inquiries (although I spoke to a Robin who was quite informative and helpful- past agents were poor). 3) Here's the final straw - a domestic bank sent at 9:30am still has yet to be posted to my account. They claim they process incoming wires twice daily from 12:30-1:30 (nope, still not in my account), and then again from 3:30-4:30, so I will know by 5pm (you know, when they close- how convenient). And get this - they supposedly have no visibility of seeing pending or received wires. So in other words, you won't know if they've received it until the very end of the day. The guy was short with answers (I was transferred twice to the "appropriate" person), and had zero care. I'll be finishing up my business with RCU. How unfortunate as they are giving credit unions a bad rep (I formerly was loyal to CU because of their personable service).

It's a very good place and awesome service too 😀 😎

When I walked in to the branch the air was stale and it smelled. 3 tellers, and two others at desk behind me. While waiting in line for about 10 minutes, I overhead conversations about why someone was being denied a loan, she had a bad credit score. Another was a gentlemen talking about all his assets. No privacy for those poor people talking about confidential information. During my wait time I noticed the ropes and stands which keep us in line are dirty and stained. So is the carpeting in the offices. I get to the teller and have $33 in change to exchange for bills. I left my ID at home, so I have to answer questions to verify my identify. No problem, done this before. I give her my account number. She had the nerve to ask me if this is a RCU number, like I don't know where I bank. She says this doesn't seem like an RCU numver and I have to repeat it theee times. Not because it was loud, because she was not believing that was my account number. That's poor customer service. I'm a member for over 20yrs. I also provided my DOB, CDL, phone number and this was still not good enough for her. And this was to change $33 in rolled change to bills. She then asked me for my social security number. I asked if I could give her the last 4 #'s. She said no. I explained I would not verbally give it to her as there is no privacy in this bank. I wrote it down instead. If I had time, I would have explained a 1939 law determined a person's social security number CANNOT be used as a way to verify identity. I do all of my business in Sonoma County with RCU, and will never go to that branch again in Novato. I'd rather take an overdraft fee. The teller acted like I was trying to pull something over on her. I've made much larger transactions without an ID, also with tellers who were not familiar with me. She insulted me. She even opened up one of the packages of dimes and and recounted it, because she thought it was short. It was not. One of her final comments to me was that they'll just take the money out of my account for missing coins. Wow!!!! I'm insulted and can't believe that how RCU trains its staff. Please pass this on to someone who can do something about this. Thank you, MaryEllen Clare

Everyone should donate to the Redwood Credit Union Fire Fund to help support our neighbors.