Re/Max Results Realty N Trenton St, Ruston

Most of my maintenance requests were never answered. I called several times about having an exterminator sent for bedbugs, and they never hired one. I ended up paying for one myself and then they had the gall to charge me for another when we moved out. They made up charges to take more money from us even after we left--we replaced the several blinds due to some being broken and they charged us to replace them (???). They charged us for "changing the locks" without permission when we did no such thing??? Re/Max is the worst realty company I've ever rented from. Do yourself a favor and rent from anyone else.

Rented from them twice now. Never again. On both properties there was damage present upon move in and utilities that were broken leaking or not functioning correctly. First property there were scratches on the floor and some of them were made worse during moving yes but charged 500 for the wooden floor in the living room. Water heater kept going out and was over 30 years old they would no replace it, also old pipes burst and was leaking numerous times had to call them out for this multiple times. Over all they charged over 800 for cleaning after cleaners had be hired for this one. Ok no big deal. Trusted them again on a nother property much smaller. Property was severely damaged and had a damaged fridge, dishwasher, and other electrical issues upon move in. Carpets were stained and discolored upon move in. Remax claimed I would not be held liable for preexisting damage. Upon moving out rented carpet cleaner and spent 2 days attempting to clean carpet and preexisting discoloration. It would not lift. Upon receiving refund of deposit. They charged for the carpet being dirty. $150 and also a cleaning fee after having cleaners come again. Another $155 for move out clean. When I left the unit was in better condition then when I arrived. I would never recommend remax. When work request were put in for the second unit there was never any contact nor workers who came out to even look at the property in the 6 months i resided there. Their roof repair team that was replacing shingles from the tornado put a hole in the roof with a hammer. This was also never repaired or examined.

I've had the pleasure of working with Brandon and the Re/Max Results team. When it comes to property management, they are the best in the area. In addition to being friendly and helpful, the staff is focused on quickly resolving their tenants' maintenance issues when they arise.

I was bullied after paying off my lease and renewed lease. After losing my career due to covid and struggling to pay rent. Gave 60 days notice when asked if I would like to renew. Was given no response. Then a few weeks before my move out date I called to make sure they had gotten it. They said they got it but not in the correct format. Then tried to force me to stay threatening to auto renew my lease. I had to contact an attorney to be sure they couldn't sue my cosigner like they were threatening. After moving because of my sons medical needs and the fact I couldn't afford to stay. ReMax wasted so much of my time I almost wound up homeless and was going to be living in my car. Luckily a nice man in Haughton let us sign a lease 3 days before moving and that worked out. On my move out date ReMax called again trying to bully me and scare me saying if I didn't have the keys to them that afternoon they would charge me another month's rent saying they were working with me. Just what anyone needs trying to move out on their MOVE OUT DATE. More stress. But if you're looking for a small apartment with NO storage space overpriced rent- and landlords who are on a power trip and aim to intimidate. Then this would be the company for you. They will gaslight you and tell you repeatedly how they are trying to work with or help you. Just enough to make you feel helpless and all but tried to force me into being a prisoner when they threatened to auto renew and raise my rent after I had given notice that I would be moving in 60 days which is their requirement. I returned the keys and feel blessed to be away from this major stressful part of my life.

The Re/Max Results Realty team in Ruston provided our family outstanding service in the search for our home. They made the process a breeze and treated us with the utmost respect and patience throughout the whole process.

My private landlord passed away and ReMax bought the place from his family. Two months later, in the middle of a hurricane, some ReMax agent put a “notice of non-renewal of the lease” on our door and ran away without knocking. They were unwilling to allow us to resign the lease and gave us 30 days to “vacate the premises”. I have photo and video evidence of the place being completely empty on the date in the letter but their office was closed so we couldn’t return the keys. The keys were left in the house and they were notified. Now, months later and they are trying to keep the deposit, and charge us another month of rent because we didn't vacate in time. My review would be 0/100 but that’s not an option.

Lynn is absolutely the highlight of Re/Max Ruston. Always a pleasure to talk to!

My experience with Remax was a nightmare. Upon touring the house they told us the gas was free, the carpets would be cleaned, and the outside would be power washed. They where very nice during the initial paperwork. When I first moved in they hadn't had time to clean carpets or powerwash, but i didn't care. They did come by and clean the carpets (there was still minor stains); however, never powerwash the exterior during the year I lived there. During my stay one knob on the stove came off and we let them know immediatly. They had someone come out to fix the problem, but instead they broke the stove and left me without a stove for over a month. Upon moving out I scrubbed the house so it was cleaner then when I moved in, they charged me for not hiring a professional to do the carpets. In all his time they would NEVER provide me with the owners contact who later contacted us and apologized for agencies behavior Later while confrunting remax about our deposit return they told us that fixing our stove was not their responsibility even though their employee came out to fix a nob and left it useless. I would leave negative stars if it where possible. Side Note: I have NEVER written a negative review for anyone, but their behavior could not be ignored.

Such a wonderful company and group of people! Just attended orientation for LA Tech with my family, and they were giving out free snowballs to everyone... all while my parents talked over future rental properties with them!

The Remax krewe is the best. They worked with us to find the perfect house to rent. Also every time we needed something, they were there to take of us in the same day.