Randy Haxton Loan Officer Fairway Independent Mortgage Weyerhaeuser Way, Federal Way

Would be zero stars if possible to give that. I found Randy online, he promptly set up a phone interview and went over many options for over an hour. I sent him our financial documents, was told by him “I will get back to you in 24 hours or less”. It has been 9 days since then. He won’t return my texts or emails. I’ve reached out to customer service for Fairway and was told they would tell him to reach out to me, he still has yet to. I believe he’s also blocked my phone number. Very unfortunate and unprofessional to have been built up by him, and then to be ghosted. That’s behavior I would expect from a grimy teenage boy, not a reputable mortgage lender. It’s unnerving knowing that I gave him our financial documents, access to our credit reports, and our social security numbers to not even be given the courtesy of saying “I’m sorry you were denied at this time” if even that’s what happened. How would I know? Randy ghosted me! I hope this helps someone in the future looking for a lender to look elsewhere. What a bait and switch!!!

I was referred to Randy Haxton from my realtor, and I could not be more fortunate to have been paired up with such a professional, thorough and organized loan officer. Randy is extremely knowledgeable and willing to work until he gets the most favorable rate and loan type for your situation. I felt very supported by Randy and knew that if I had any needs or questions through the process that he would be readily available and eager to help. Thank you, Randy for a smooth and comfortable experience!