Provident Bank Canyon Crest Dr, Riverside

DONT BANK WITH THIS BANK! I have a durable power of attorney, for my dad's finances. I went in, and did their affidavit, and was told 2 days to 1 week, for them to approve. 2 weeks later, they told me, after I called them again, and again, and now they refuse to accept my P.O.A. wont give reason. My dad is 90 and bed ridden, and as a Korean war veteran, and decorated hero is unable to pay for his in home care providers. Stay as far away, as you can, from this bank. They steal from war heroes!

This bank is a total FAIL! I have a business and corporate account with provident and they charge us for EVERYTHING! Monthly service fee (even with a minimum of $50k deposited a month) fee per debit, fee for cash deposits over a certain amount, fee for checks, FEE FEE FEES! Then they hold ALL checks over $5k which is 95% of our checks. I have brought this up to many employees including Adrian who’s some arrogant douche bag and he says “that’s normal for banks” Ummmmm no it’s not sir! I still have accounts at Bank Of America because of all the bs with Provident and I don’t have ANY of this issues there. Save yourself the headache and go to a larger bank who isn’t dependent off ridiculous fees or a having to hold your money to make interest off it.

Provident is very outdated with their policies, procedures and functions. Their staff at this branch are all condensing jerks who think people are beneath them. Go to Chase who’s located next to them and save yourself the headache and excessive fees you pay when banking with them.

Very rude to consumers who don't bank with them.

The worst bank. They would get 0 stars, if that was an option. They left us waiting for about 45 minutes, even though we were the only persons in the bank. Once they assisted us, they asked us to go print a page with our organizations name on it, even though they have computers and printers. When we ask if they could print it for us so we wouldn’t have to drive 45 minutes home and back, they gave us an attitude saying that we had to print it. I guess their jobs is to just sit there. We are closing our organization’s account and going to Altura, where the manager does not have a nasty attitude.

My mom banked here, and then I did. It’s an older bank, but the personalized customer service can’t be beat. I feel completely safe here, they are very on top of their security/fraud protection. Thank you!

Best bank I have ever been to. Beautiful interior. Friendly employees. The rare times there have been issues I have received HAND WRITTEN apologies in the mail. That is customer service.