Protech Auto Group Coraopolis 4th Ave, Coraopolis

I apologize you feel this way. The vehicle was initially inspected at your request, and had failed to meet the minimum state requirements in a few areas. We quoted the repairs to be done at our shop, to which you declined. There was no pressure to have repairs completed, and you mentioned you would have a friend fix them (which, of course, would be less expensive than a repair facility). All required repairs were completed, and you returned a few weeks later for your re-inspection. All repairs were completed (which was verified on the re-inspection our technician performed), and a state inspection sticker was issued to your vehicle. There was no "fine print," this information was with your list of required repairs on your invoice which was gone over with you. Once a vehicle leaves our facility, it is subject to a re-inspection, to verify all repairs are completed and completed properly. As mentioned as well, the emissions testing program requires that one free emissions retest is given within 30 days at the original testing facility if the vehicle fails, but this requirement does not apply to the safety inspection. We have many customers from all walks of life and they are treated the same way, there are no predatory practices at play. We inform the owner of the vehicle what is required, what is recommended and then inform of the repair options. You chose to take your vehicle, have repairs completed elsewhere and returned for the re inspection. We wish you the best.

We apologize you had to wait longer than expected, most repairs are done same or next day. - Protech Group

Thank you for the 5 star review and we are here for you if you have any questions or need any additional service work. - Protech Group

Thank you for trusting us with your vehicle repairs, we are hear for any future questions or repairs. - Protech Group

Thank you for the feedback, we have a great group of knowledgeable and experienced mechanics.

Excellent to hear that we have earned your trust and we appreciate your loyalty! - Protech Group

I believe you have the wrong facility, as our company policy is we do not offer to purchase ANY vehicles from a customer. We have searched our records, and there is no workorder or invoice at any point recent or past where a scenario like this had taken place. No call was ever placed where an offer was to made to purchase a vehicle from a customer. You mention that at first it was a computer/battery issue, but then afterwards you mention a noise (or lack thereof) when you picked it up? We have been in business for over twenty years, and these accusations completely go against the principles on which our company operates.

We do our best fitting in walk ins and work around our customers schedule. Its great to hear that you had a great visit and look forward to providing future services. - Protech Group

Thank you for trusting us with your vehicle, we want our customers to know what's going on with their vehicle and what is needed versus a recommendation of what it will need. - Protech Group

We do not serve any food, you have the wrong business - Protech Group